Royalties not showing
Posted: Friday, August 09, 2019 9:45:37 AM
I noticed since last night that my royalties are not showing up. I see the summary total going up, but the items that I've sold are not being shown. Is this a recent bug?
Posted: Friday, August 09, 2019 9:59:56 AM
ShowerOfRoses wrote:
I noticed since last night that my royalties are not showing up. I see the summary total going up, but the items that I've sold are not being shown. Is this a recent bug?


I am experiencing the same issue. There are no sales for today 8/9/2019 showing in my Royalty History report, but I can see the visual on my account page that shows new sales are occurring under the "Latest Products Sold" display.

I have found a work-around to check today's earnings by going to the Royalty by Product earnings report and using the specific date range 8/9/2019 - 8/9/2019 (today's date). From there I can see today's sales, quantities and dollar amounts.

I use a PC with Windows 10 and Chrome browser.
Posted: Friday, August 09, 2019 10:03:49 AM
The Dancing Pelican wrote:
ShowerOfRoses wrote:
I noticed since last night that my royalties are not showing up. I see the summary total going up, but the items that I've sold are not being shown. Is this a recent bug?


I am experiencing the same issue. There are no sales for today 8/9/2019 showing in my Royalty History report, but I can see the visual on my account page that shows new sales are occurring under the "Latest Products Sold" display.

I have found a work-around to check today's earnings by going to the Royalty by Product earnings report and using the specific date range 8/9/2019 - 8/9/2019 (today's date). From there I can see today's sales, quantities and dollar amounts.

I use a PC with Windows 10 and Chrome browser.

Earnings & Transaction History records the sales but Royalty History is not recording anything since last night.
Posted: Friday, August 09, 2019 10:29:24 AM
I am having the same issue too.
Posted: Friday, August 09, 2019 1:20:32 PM
The Royalty History is not updating properly on my end. However sales can be viewed in the Earnings History.
Posted: Friday, August 09, 2019 1:24:18 PM
J32 Design wrote:
The Royalty History is not updating properly on my end. However sales can be viewed in the Earnings History.

ditto here.. Sad CP is also having issues.. I guess like Amazon Free Prime day today is POD Freeeee day.. LOL
Posted: Friday, August 09, 2019 1:25:41 PM
If you use the mobile app, the first tab is updating. It is Overall on the blue row at the top and then All in grey below. It is slower than usual though. You can click on it and click on it again to see what sold. You can't see quantities though. Nothing else is working.

An update from staff would be much appreciated. It is Friday afternoon and sometimes, these issues are left over the weekend. It would be nice to know, if we should just stop checking.
Posted: Friday, August 09, 2019 2:15:10 PM
I personally am on a PC and not showing for me except in the earnings history
Posted: Friday, August 09, 2019 4:15:59 PM
Looks like things are back to normal now.
Posted: Monday, August 12, 2019 7:28:01 AM
Glad to see that this has corrected itself. Apologies for any inconvenience caused.
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