Rotation issue?
Posted: Friday, August 02, 2019 2:27:23 PM
Hi there

I couldn't find this under Technical Issues...

Is anyone else experiencing problems rotating images in the design tool? I've been trying to adjust the rotation angle using the up and down arrows, but they aren't working. Manually typing the adjustment figure isn't working either - especially if used with a tiled pattern. Is this a temporary glitch?

Thanks
Posted: Friday, August 02, 2019 2:36:53 PM
Jackie RAYMOND wrote:
Hi there

I couldn't find this under Technical Issues...

Is anyone else experiencing problems rotating images in the design tool? I've been trying to adjust the rotation using the up and down arrows, but they aren't working. Manually typing the adjustment figure isn't working either. Is this a temporary glitch?

Thanks


No issue for me. I use the rotational arrows rather than entering numbers. I've not heard of using the up/down arrows.
Posted: Friday, August 02, 2019 3:10:21 PM
Jackie RAYMOND wrote:
Hi there

I couldn't find this under Technical Issues...

Is anyone else experiencing problems rotating images in the design tool? I've been trying to adjust the rotation using the up and down arrows, but they aren't working. Manually typing the adjustment figure isn't working either. Is this a temporary glitch?

Thanks


Have you tried the little handle on the right edge of the image? you can drag it in a rotation using that. It has a round arrow icon and is across from the trashcan icon when the image is selected.
Posted: Friday, August 02, 2019 3:17:04 PM
Rotation works, but there is a little glitch in editing numbers manually (in general, not only on rotation). The last digit is often not taken, it shows up but doesn't affect the object. Some recommend to type slower, other to add decimal points, when this happens. I personally use backslash once and retype the second digit. Example: if you type 45, it rotates only by 4 (first digit), if you delete the 5 and retype it, you get it done right.

Up and Down keys move the image up and down, and the rotation button rotates by 45 degrees.
Posted: Friday, August 02, 2019 6:48:57 PM
Thanks for your replies.

By up/down arrows, I meant the ones to the right of the rotation buttons, which adjust the angles one degree at a time. These weren't having any effect.

I've tried dragging the rotation handle near the image, but the image just snaps back to its original position.

I've tried rotating the image with and without tiling, and restarting my browser.

If it's just me then hopefully it will sort itself out tomorrow...
Posted: Friday, August 02, 2019 7:29:47 PM
Jackie RAYMOND wrote:
Thanks for your replies.

By up/down arrows, I meant the ones to the right of the rotation buttons, which adjust the angles one degree at a time. These weren't having any effect.

I've tried dragging the rotation handle near the image, but the image just snaps back to its original position.

I've tried rotating the image with and without tiling, and restarting my browser.

If it's just me then hopefully it will sort itself out tomorrow...


I actually did experience it too when I tried to rotate a tile in a tiled pattern. I had to undo the tiling before it would act right, but it finally did.
Posted: Saturday, August 03, 2019 4:00:14 AM
Jackie RAYMOND wrote:
Thanks for your replies.

By up/down arrows, I meant the ones to the right of the rotation buttons, which adjust the angles one degree at a time. These weren't having any effect.

I've tried dragging the rotation handle near the image, but the image just snaps back to its original position.

I've tried rotating the image with and without tiling, and restarting my browser.

If it's just me then hopefully it will sort itself out tomorrow...


Which product are you working on? By any chance are you working on espadrilles?
Posted: Saturday, August 03, 2019 7:11:19 AM
Yes, I've experienced it when working with tiling. It's not the same with other image manipulation programs we may have on our own computers. And, Shelli was right. All you have to do is reset your tiling after you're done with rotating. The same with resizing your image. You have to resize using the tiling numbers and not the "+/-" keys on the right hand side. Using those on the right hand side will cause your tile to separate, unless you want it to do that.
Posted: Saturday, August 03, 2019 9:36:50 AM
Thanks, Laura. I'll give it another go...
Posted: Saturday, August 03, 2019 9:38:42 AM
Thanks, Gina. It was a notebook, I think. Something that I've worked on many times before. I'll give it another go. Hopefully it's sorted itself out.
Posted: Saturday, August 03, 2019 12:41:30 PM
I’m having an issue with rotation (with pattern tiling) too. I’m on an iPad. The arrows aren’t working, and neither is the circle inside the graphical area.
Posted: Monday, August 05, 2019 4:08:58 AM
Jackie RAYMOND wrote:
Thanks, Gina. It was a notebook, I think. Something that I've worked on many times before. I'll give it another go. Hopefully it's sorted itself out.


Hi Jackie, this is not an issue we are aware of at the moment and I cannot replicate it. Is it working OK now? If not, please provide me with a link to the product in question and I would be happy to look into it Smile
Posted: Monday, August 05, 2019 5:54:39 PM
Padie wrote:
Jackie RAYMOND wrote:
Thanks, Gina. It was a notebook, I think. Something that I've worked on many times before. I'll give it another go. Hopefully it's sorted itself out.


Hi Jackie, this is not an issue we are aware of at the moment and I cannot replicate it. Is it working OK now? If not, please provide me with a link to the product in question and I would be happy to look into it Smile



Hi there

The issue still isn't resolved, but I'm glad I'm not imagining it. Sounds like 9thPalaceDesign is having the same issues.

This is an example of a product with an image I would've liked to have rotated a bit:
https://www.zazzle.com/texas_flag_lone_star_state_decorative_bath_mat-256559903212494086

The arrows beside the rotation angles don't work (whether the image is tiled or not), and neither does the curved arrow when you click the image. I think the fault appeared late last week. Everything was working fine for me up til then.

Thanks for your help.

Posted: Monday, August 05, 2019 7:02:20 PM
We can’t rotate tiled images. We have to untile the image to rotate it.
Posted: Tuesday, August 06, 2019 2:29:32 AM
Jackie RAYMOND wrote:
Padie wrote:
Jackie RAYMOND wrote:
Thanks, Gina. It was a notebook, I think. Something that I've worked on many times before. I'll give it another go. Hopefully it's sorted itself out.


Hi Jackie, this is not an issue we are aware of at the moment and I cannot replicate it. Is it working OK now? If not, please provide me with a link to the product in question and I would be happy to look into it Smile



Hi there

The issue still isn't resolved, but I'm glad I'm not imagining it. Sounds like 9thPalaceDesign is having the same issues.

This is an example of a product with an image I would've liked to have rotated a bit:
https://www.zazzle.com/texas_flag_lone_star_state_decorative_bath_mat-256559903212494086

The arrows beside the rotation angles don't work (whether the image is tiled or not), and neither does the curved arrow when you click the image. I think the fault appeared late last week. Everything was working fine for me up til then.

Thanks for your help.



Hi Jackie, yep, this is not a tech issue and is working as expected. You will need to untile the image to rotate it, as Maz explained. Thanks all Smile
Posted: Tuesday, August 06, 2019 6:36:17 AM
I am able to rotate tiled images with no issues at all. Though I have noticed I can only do it when using Centered tile.
Posted: Tuesday, August 06, 2019 7:32:53 AM
I just read the above. I had no idea, after 13 years, that it worked like that either. Thanks for the info
Posted: Tuesday, August 06, 2019 9:36:35 AM
Heather Miller wrote:
I just read the above. I had no idea, after 13 years, that it worked like that either. Thanks for the info


We haven't had the ability to tile images in the design tool for 13 years, if that is what you are referring to.
Posted: Tuesday, August 06, 2019 10:12:41 AM
I don't recall having trouble with rotating tiling until last week.
Posted: Tuesday, August 06, 2019 12:57:03 PM
Maz wrote:
I don't recall having trouble with rotating tiling until last week.


Same here, I was rotating mirror tiles to make towels just about 5 days ago.
Posted: Tuesday, August 06, 2019 6:56:30 PM
Padie wrote:
Jackie RAYMOND wrote:
Padie wrote:
Jackie RAYMOND wrote:
Thanks, Gina. It was a notebook, I think. Something that I've worked on many times before. I'll give it another go. Hopefully it's sorted itself out.


Hi Jackie, this is not an issue we are aware of at the moment and I cannot replicate it. Is it working OK now? If not, please provide me with a link to the product in question and I would be happy to look into it Smile



Hi there

The issue still isn't resolved, but I'm glad I'm not imagining it. Sounds like 9thPalaceDesign is having the same issues.

This is an example of a product with an image I would've liked to have rotated a bit:
https://www.zazzle.com/texas_flag_lone_star_state_decorative_bath_mat-256559903212494086

The arrows beside the rotation angles don't work (whether the image is tiled or not), and neither does the curved arrow when you click the image. I think the fault appeared late last week. Everything was working fine for me up til then.

Thanks for your help.



Hi Jackie, yep, this is not a tech issue and is working as expected. You will need to untile the image to rotate it, as Maz explained. Thanks all Smile


Hello again

Beg to differ, because I've been able to adjust the rotation on images in the past - even when tiled. Something has definitely changed in the design tool within the last week. Any chance someone could have another look, please?
Posted: Tuesday, August 06, 2019 9:04:20 PM
Yes, I've had some issues with rotation. It seems to be a hit or miss.

Like just now I tried to rotate (using the handle) a tile that I had already tiled. Maybe I'm not allowed to rotate after tiling.

Other times not too long ago, I could not rotate using the buttons in the menu.
Posted: Tuesday, October 15, 2019 4:00:44 AM
Hi there

I'm still unable to adjust the rotation once an image (or text) is tiled. This is definitely something I was able to do frequently, using the up and down arrows and any type of tiling, especially 'basic', 'half brick' and 'half drop'. Now I have to guess the degree, and un-tile if it's the wrong degree rotation, and repeat the process until I get the desired effect. This slows me down tremendously now. Are the Zazzle techs going to restore this facility, or has it gone forever?

Thanks
Posted: Tuesday, October 15, 2019 6:30:08 AM
So this does seem to work for me when the tile is just on centered, then doesn't work when changed to any other. Is that the same for you guys?
Posted: Tuesday, October 15, 2019 7:43:04 AM
Hi James. Yes, that's right. It only works on centered (didn't realise that). It used to work on the other tiling options too. Do you think it can be fixed?
Posted: Monday, October 21, 2019 1:54:13 PM
I just happened to try the rotation arrows on a tiled image, and to my surprise THEY WORKED! I was able to adjust the tiling (half brick) and it works like it did before. THANK YOU SO MUCH to whoever fixed this. Hopefully fixed for good?
Grin Grin Grin
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