Misleading Message in Published Item
Posted: Wednesday, December 11, 2019 9:09:19 AM
I just made a Photo Block with a flower photo image and when viewing the item after it was published, a little message window pops up stating that "metal details are simulated in the artwork and that no actually metal will be used in the making of this product." Metal?? What metal? There is nothing in the design resembling metal, and I don't have anything in the description about metal. There is NO metal in the design!
https://www.zazzle.com/pink_and_white_dahlia_floral_photo_block-256303486627485027
Posted: Wednesday, December 11, 2019 9:49:06 AM
I'm thinking Zazzle's algorithm maybe picked up the background that the flower is on? It does have sort of a metallic appearance. Usually those things pop up when you have something in the text like "glitter, sparkles, wooden or metal" but nothing in your title, tags or description says anything like that.

Its an error on Zazzle's side but its not such a huge deal, I have a glittery coffee mug you can put someone's name on and it has the glitter tag like yours has the metal one. I suppose its to keep people from thinking they are ordering a mug that's been rolled in actual glitter, or a mug made out of wood etc.
Posted: Wednesday, December 11, 2019 10:10:01 AM
I just looked at absolutely everything from title, through description, to tags. I couldn't find anything that could in any way be mistaken for metal. Maybe the algorithm has been supplied with spelling errors or bad info that can lead to this kind of thing.

Nicole, the algorithm wouldn't know a blade of grass from a little green alien.
Posted: Wednesday, December 11, 2019 10:34:25 AM
I just published another Photo Block in a different shape style with a different photo image, and the same thing happened. Must be a bug!
https://www.zazzle.com/blue_and_white_lacecap_hydrangea_floral_photo_block-256689201049765266
Posted: Wednesday, December 11, 2019 10:49:12 AM
I've now looked at random photo blocks, and every one of them that I looked at had the same message about metal. Yes, a bug.
Posted: Wednesday, December 11, 2019 11:53:30 AM
We'll get this updated.
Posted: Wednesday, December 11, 2019 1:57:08 PM
It appears as if anything that uses acrylic is getting mis-messaged. In one of the other forums, someone mentioned an acrylic ornament, and I happened to look at one of my keychains just now and it's claiming to have no lace on it. I haven't used lace in title, description, or keywords. Here's the product: https://www.zazzle.com/bicycle_key_to_the_past_with_vintage_cyclist_keychain-146453737845436259
Posted: Wednesday, December 11, 2019 1:58:31 PM
I am having this exact same thing happening to my acrylic ornaments.
Posted: Wednesday, December 11, 2019 7:44:05 PM
I just had a bunch of mugs sell that are displaying a warning about lace.

The only thing about them that I can think of that might have triggered it is the word replace is in the description and the word lace is in the word replace.


otherwise this design and tags have nothing to do with lace. it is a law enforcement design.
Posted: Thursday, December 12, 2019 5:46:37 AM
Now my rubber stamps are warning there's no lace. I wonder what the customers think when they see such messages.
Posted: Thursday, December 12, 2019 6:29:47 AM
I've noticed the last few days that several items I've looked at are displaying the message about lace, and there is nothing in the title, description, or tags that even resembles lace.

It's evidently a widespread glitch.
Posted: Thursday, December 12, 2019 7:58:46 AM
Westerngirl wrote:
I've noticed the last few days that several items I've looked at are displaying the message about lace, and there is nothing in the title, description, or tags that even resembles lace.

It's evidently a widespread glitch.


Yep I got that yesterday on something that has nothing about lace, I ignored and carried on. I didn't know this was a site wide problem
Posted: Thursday, December 12, 2019 8:17:06 AM
I got one on a necklace. There are a ton of words that contain the word "lace" but many of them are likely to be used here, because they are commonplace in the marketplace.

See what I did there?

Just a few that are likely to be used in descriptions.

place
replace
replaceable
necklace
workplace
someplace
fireplace
commonplace
placeholder
marketplace

I find misplaced solace in my complacence among the populace.
Posted: Thursday, December 12, 2019 8:37:21 AM
Jerry wrote:
I got one on a necklace. There are a ton of words that contain the word "lace" but many of them are likely to be used here, because they are commonplace in the marketplace.

See what I did there?

Just a few that are likely to be used in descriptions.

place
replace
replaceable
necklace
workplace
someplace
fireplace
commonplace
placeholder
marketplace

I find misplaced solace in my complacence among the populace.


you tied that up neatly with a long lace...
Posted: Thursday, December 12, 2019 9:00:54 AM
Jerry wrote:
Just a few that are likely to be used in descriptions.

place
replace
replaceable
necklace
workplace
someplace
fireplace
commonplace
placeholder
marketplace

Nope, my descriptions are usually very extensive, and so are my tag-word-sentences. I checked several phone cases, none of em have anything that is even close to the word lace. Except for in the products description written by Zazzle, which has the word surfaces in it.

I have phone cases saying the 'lace elements are simulated', I have cases that say the 'metal elements are simulated', and beside those I even have cases that say the 'lace and metal elements are simulated'. And none of those messages are correct.

ETA: I stand corrected, I do have the word 'places' in each of the cases I checked. But nothing that could explain the 'metal elements' error.
Posted: Thursday, December 12, 2019 9:29:05 AM
Customer bought this last night. Wonder if they were confused by the lace warning.



I use the word place in the description.

.
Posted: Thursday, December 12, 2019 10:06:57 AM
Maybe that's it. In my rubber stamp description, I have the word "place."

I just now created a product that happened to use "replace" in the description. The "lace" warning came up. I edited the words to say "exchange" instead, and the warning was gone.

I still can't figure out where my "metal" warning came from on another design.
Posted: Thursday, December 12, 2019 11:22:38 AM
I just got the lace warning before I got to the point of adding a description or tags.
Posted: Thursday, December 12, 2019 12:07:32 PM
Here is a fireplace/lace example if you need one.

https://www.zazzle.com/vintage_christmas_victorian_santa_claus_children_wrapping_paper_sheets-256825338220117348

Thanks again Jerry for pointing me to this thread! Grin
Posted: Thursday, December 12, 2019 7:25:23 PM
I noticed the same thing on some of my products. Can't remember which ones they were now, though, otherwise I would provide links.
Posted: Friday, December 13, 2019 7:23:55 AM
Should be fixed now.
Posted: Friday, December 13, 2019 7:52:59 AM
Scott wrote:
Should be fixed now.

I did a random check, and the "lace" messages seem to be gone. Wish I could remember which product it was where I had a strange "metal" message so I could check that one too.
Posted: Friday, December 13, 2019 7:55:42 AM
Colorwash wrote:
Maybe that's it. In my rubber stamp description, I have the word "place."

I just now created a product that happened to use "replace" in the description. The "lace" warning came up. I edited the words to say "exchange" instead, and the warning was gone.

I still can't figure out where my "metal" warning came from on another design.


I got a metal warning on one where I used the word metallic. also the word iron as in "looks like wrought iron" But those actually make sense.

And I am glad for the glitter warning because of how many cancellations happen with my sparkly products. Lots of people must think they are going to have real glitter on them.



Posted: Friday, December 13, 2019 7:58:33 AM
I just realized it was the acrylic photo blocks with the metal message. I've checked them, and they're back to normal.
Users browsing this topic
Guest


Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
Print this topic
RSS Feed
Normal
Threaded