Major problems with design tool 2 pages: [1] 2
Posted: Wednesday, October 16, 2019 9:49:34 AM
I'm having major problems with the design tool this morning.

At first I tried to edit this luggage tag
https://www.zazzle.com/emotional_support_guitar_funny_luggage_tag-256815291920325562

I couldn't re-size the text box - it kept snapping back to its original size. So I tried to add a new text box, but couldn't add one. I could type in new text, but it wouldn't show up.

Then I tried starting a new luggage tag from scratch and I could add a text box, but couldn't resize it. So I tried to add another text box and couldn't. Same problem as before. I could type in the new text, but it wouldn't appear.

So I thought maybe it was just a problem with the luggage tags, so I tried making a test postcard.
https://www.zazzle.com/test_postcard_to_show_problem-239974693077763870

I added one text box, but can't seem to do anything else. I can't add an image, I can't add a shape, I can't add another text box, I can't re-size the existing text box.

Using Windows 10 and the Edge browser.

help.
Posted: Wednesday, October 16, 2019 9:55:15 AM
Did a little bit more testing - and the problem seems to be triggered by trying to resize the text box. Once you do that, you're toast. As long as you don't try to resize the text box things work fine, but once you do that you trigger something and things go haywire.

Maybe or maybe not related - but since the new color scheme on the design tool, when you add a text box, the focus doesn't shift to the text box unless you click in the edit box after adding it. So I'll add a text box and then start typing and nothing happens because it doesn't have the focus. I have to click in the edit area to be able to add text.
Posted: Wednesday, October 16, 2019 10:10:34 AM
Yes, I've been unable to resize text today. A major pain in the you know what...since this is the day I scheduled to work on Zazzle designs this week. ARRRRGGGHHH!
Posted: Wednesday, October 16, 2019 10:25:49 AM
Yes, I am having the same issues! Can't resize text.
Posted: Wednesday, October 16, 2019 10:27:01 AM
Yep, I have just discovered too that its only when you try to resize the text box does the glitch happen and then your screwed!
Posted: Wednesday, October 16, 2019 11:28:19 AM
I was able to go into my saved design and then resize the text. But then, it would not let me add more text. Went out of the design, back into the newly saved design, and it allowed me to continue and then finally finish it and post it.

Almost afraid to try another one!
Posted: Wednesday, October 16, 2019 11:36:44 AM
These issues are a problem for me today:

1) I can not extend the text box to resize it. It bounces back to the original size.
2) When I hit sell, it goes to another window and then lands on the proper page (it's a glitch)
3) Everything on the zazzle website seems to be moving slow. None of my other programs are moving slow.
Posted: Wednesday, October 16, 2019 11:39:51 AM
Ditto. Win 10 + Chrome.
Tried to exit the designer and re-enter, doesn't work, the issue persists.
The whole design is screwed and you can't do anything nor use any tools on any object, including trying to delete the faulty text object.

ETA: if you exit, open a different design and then re-open the saved design with the issue, all seems to work again until you try to resize a text box, then all starts again.
Posted: Wednesday, October 16, 2019 12:19:37 PM
Same issues here. Windows 10, same issues on both Firefox and Chrome.
Lots of rubber-banding/snapping back, frequently unable to add new text or edit current layers, lots of forced page-reloads and errors.

Posted: Wednesday, October 16, 2019 12:36:58 PM
Same issue here. It is driving me crazy. I guess I will be taking a break designing today.
Posted: Wednesday, October 16, 2019 12:44:07 PM
We're aware. Sorry. We hope to have this fixed very soon.
Posted: Wednesday, October 16, 2019 12:54:24 PM
Thanks Scott, for the update.

The last design worked ok for me..keeping my fingers crossed as you guys toil away!
Posted: Wednesday, October 16, 2019 2:40:44 PM
I'M HAVING troubles with the text box too. It won't even let me delete a text box. So frustrating.
Posted: Wednesday, October 16, 2019 2:45:14 PM
Just come over to see if it was just me I am also finding the text doesn't want to change position keeps moving back. You can't change the size or leading like you could before it screws up. You can't even copy from another one either as that feature isn't working. Not ideal with less than 10 before Christmas Crying I do hope your tech team this gets fixed up soon. Please Love
Posted: Wednesday, October 16, 2019 2:50:09 PM
Mylittleeden wrote:
Just come over to see if it was just me the also finding the text doesn't want to change position keeps moving back. You can't change the size or leading like you could before it screws up. I hope this gets fixed up soon.

Yes, I am seeing the same thing. I was checking to see if anyone else had the same issue. Very annoying. Crying Crying
Posted: Wednesday, October 16, 2019 3:05:43 PM
I cannot resize text or art. It bounces back to the previous size in both cases.

Scott, Should I open a new thread for not being able to resize the art? (or background image what ever you might call it)
Posted: Wednesday, October 16, 2019 3:28:13 PM
No. It's all the same problem.
Posted: Wednesday, October 16, 2019 4:07:50 PM
Same here, just adding (cause I didn't see it) that the text cannot be justified left or right or deleted.
Posted: Wednesday, October 16, 2019 5:07:48 PM
Can't Resize anything as well
Posted: Wednesday, October 16, 2019 5:39:09 PM
Just to chime in at 8:38 PM Central time....the glitch is still there.
Posted: Wednesday, October 16, 2019 6:35:10 PM
I thought it was fixed because I could change the font size but then when I try to make the text boxes extend further out the glitch is still there. 10:34 PM EST
Posted: Wednesday, October 16, 2019 9:38:08 PM
Westerngirl wrote:
I was able to go into my saved design and then resize the text. But then, it would not let me add more text. Went out of the design, back into the newly saved design, and it allowed me to continue and then finally finish it and post it.

Almost afraid to try another one!


I'm experiencing all the glitches in the design tool that everyone here has mentioned. This workaround that Westerngirl mentioned works well for now until these things get sorted out. I figure out this workaround myself earlier and was glad I did, but it's a big PITA. Hopefully these glitches will be fixed soon.
Posted: Wednesday, October 16, 2019 11:08:33 PM
I am having similar problems, unable to resize or move text, unable to edit the image, cut or crop. I cannot change the color of the text or move it around on the design. I could not finish any designs that I started today, so left them all in saved.
Posted: Thursday, October 17, 2019 12:08:32 AM
Still not resolved.
Posted: Thursday, October 17, 2019 1:54:41 AM
The silence from Zazzle is concerning. A statement or update on the situation would be helpful.

The "Known Issues" thread hasn't had an update since 3rd August. Sad
Posted: Thursday, October 17, 2019 3:56:42 AM
Still not working. And once I add text to a product that I could have posted without it, I can't delete it. Please, when will this be fixed??Sad Sad Crying Crying
Posted: Thursday, October 17, 2019 4:09:09 AM
An update would be appreciated, so I can determine if I should continue to work on Zazzle projects.
Posted: Thursday, October 17, 2019 4:14:51 AM
This is the time to get promoting! Don't struggle with designing and waste your valuable time. It'll be fixed fairly soon, so don't feed your frustration until it is, do something productive instead.
Roses Roses Roses
Posted: Thursday, October 17, 2019 5:35:38 AM
https://www.zazzle.com/hightonridley Also in Plymouth. Small world. Is Your photo Royal William Yard by any chance?
Posted: Thursday, October 17, 2019 6:18:49 AM
jannersbjjstore wrote:
https://www.zazzle.com/hightonridley Also in Plymouth. Small world. Is Your photo Royal William Yard by any chance?

Yes, it is Smile
Hello!
Users browsing this topic
Guest


Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
Print this topic
RSS Feed
Normal
Threaded