Major Issue with Incorrect Viewed Product Images on the Zazzle App
Posted: Monday, January 13, 2020 3:22:11 PM
I just recently created a new wedding invitation using a previous card so that I could just change out the elements to it…

https://www.zazzle.com/elegant_floral_white_purple_calla_lily_wedding_invitation-256554074301585722

THE PROBLEM: The new wedding invite shows correctly on the desktop and on mobile when viewed from a browser; however, when looked at from the Zazzle App, if you click on the thumbnail to the product page, the images that show are reflective of the back of my prior invitation that I created it from, and the front of the card while it was still a work in progress.



This could be a major issue if people are viewing products using the Zazzle app since they wouldn’t be seeing the correct image of the product at all.

QUESTION: Can this issue be looked into/fixed asap? I am hesitant to go on creating using the templates from the Zazzle Blanks store as I am experiencing the same issue that Antique Images posted about today:

https://forum.zazzle.com/technical/help_everything_i_publish_is_going_into_zazzle

If someone from Zazzle can please let us know as soon as possible, it would be much appreciated. Thank you!

Raphaela


Posted: Monday, January 13, 2020 5:20:10 PM
I am confused. It sounds like you're asking about multiple issues. Can you please clarify?
Posted: Monday, January 13, 2020 9:33:48 PM
Hi Scott, main issue on this thread is that the new invitation that I posted using an existing product template appears incorrect on the Zazzle App (both for mobile phones as well as ipad).

From the product page on the Zazzle App, when the thumbnails are clicked to view the image larger, it incorrectly shows the back of the card entirely (shows the back of the card from the existing product that I created it from, and the front displays the newly posted card from a point when it was still a work in progress).

From the desktop browser, or from a regular browser on mobile devices the product shows correctly. The Zazzle App seems to be where the problem exists.

Please let me know if this helps clarify.

Thanks,

Raphaela
Posted: Tuesday, January 14, 2020 4:47:54 AM
Hi Raphaela. Thanks for bringing this to our attention, we are looking into the issue now. Thanks Smile
Posted: Sunday, January 19, 2020 5:10:21 PM
Hi, quick question: Can I delete this product now or did the technical team need it for review of the bug?

I have since re-posted the invite using a clean slate without this problem occurring.

Please let me know, thanks Smile

Raphaela
Posted: Monday, January 20, 2020 10:15:56 AM
Hi Raphaela, thank you for the update, I am glad it is working for you know. I will let our team know that too. Our team are still investigating the issue so it may be useful to keep the product but if that is an inconvenience to you you may delete the product, as long as everything is working for you that is the main thing. Thanks again Smile
Posted: Tuesday, January 21, 2020 6:33:53 PM
Thanks for the reply. I will leave it up for now it is helpful to the team to troubleshoot... Smile

Thanks,

Raphaela
Posted: Wednesday, January 22, 2020 4:53:36 AM
Thanks again, our team have closed out this investigation as all seems to be working as expected now, you can delete the product at your own discretion now Roses
Posted: Thursday, January 23, 2020 9:10:37 AM
Raphaela_Wilson wrote:
Thanks for the reply. I will leave it up for now it is helpful to the team to troubleshoot... Smile

Thanks,

Raphaela


Just an FYI, if you need to keep something up that someone needs to look at but you don't want it in the marketplace, then you can set it to "direct only" and it will only be seen when someone clicks on a link you provide. It will then no longer be seen in the marketplace nor in your store's front end, as well as not be seen on external search engines. Hoep that helps.Smile
Posted: Thursday, January 23, 2020 9:33:57 AM
Thank you Karen Smile
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