Last Viewed history is broken again
Posted: Monday, December 2, 2019 6:29:46 PM
Views from 2 days ago are at the top of the sort this time. It makes me wonder how I'm getting credit for any sales...
Posted: Monday, December 2, 2019 7:41:07 PM
Krystine Kercher / Ms. Contrary wrote:
Views from 2 days ago are at the top of the sort this time. It makes me wonder how I'm getting credit for any sales...


Its not broken again... it was never fixed
Posted: Tuesday, December 3, 2019 5:50:23 AM
Was it ever not broken? It will show that a product was viewed a few days ago, but number of views is still 0. It is impossible to use it as a tool to know what should be deleted or altered.
Posted: Tuesday, December 3, 2019 6:12:08 AM
randysgrandma wrote:
Was it ever not broken? It will show that a product was viewed a few days ago, but number of views is still 0. It is impossible to use it as a tool to know what should be deleted or altered.

Back a few years ago, it worked fine. I'm not sure it's exactly broken so much as it's been deliberately pushed down in importance and thus no longer updates more than every three days. However, parts of it seem to be updating. If you scroll through the pages, you're likely to see tucked in amongst views claiming 3 days ago a view stating 24 hours. Though how real that is certainly begs credulity.
Posted: Tuesday, December 3, 2019 11:15:09 AM
For as long as I have been on Zazzle, the back end view has never been a live view, or a daily updated view. Its always updated after 3 or 4 days. Go to your earnings tab, that one is live for some reason. I've sold an item and not had it register that it was sold or even looked at in my back end until a few days later but it was instantly available to view via my earnings tab.
Posted: Tuesday, December 3, 2019 11:55:10 AM
Nicole wrote:
For as long as I have been on Zazzle, the back end view has never been a live view, or a daily updated view. Its always updated after 3 or 4 days. Go to your earnings tab, that one is live for some reason. I've sold an item and not had it register that it was sold or even looked at in my back end until a few days later but it was instantly available to view via my earnings tab.

Yes, you're new and so couldn't know it's been sluggish for a long time. I've now lost all faith in Earnings too. A sale showed up today about mid-morning and that was dated as sold yesterday at 7:35 in the morning. Then another showed up not long after and was dated for today but about 3 hours earlier. This would be appropriate because Zazzle uses Pacific time. But something showing up nearly 24 hours late? As I said, I'm losing faith.
Posted: Tuesday, December 3, 2019 12:05:41 PM
One time within the past week I tried to get onto zazzle, only to be shown an error message saying it was down for some maintenance. Thought it was weird considering since I've been here since May I've never seen such a thing. I went and got a drink and reloaded the page and it came up just fine. Maybe the minute someone purchased that item some kind of back end maintenance was happening to delay it? Or maybe the person that bought it couldn't get the right deal for the item (holiday season and all) so they called CS and they fixed it and its only now reflecting on your end?

Just trying to think of a loop hole that might have caused it, sorry if its of no help. That is genuinely weird!
Posted: Wednesday, December 4, 2019 2:56:59 AM
Hi all, thank you for bringing this up again. I have updated our team on this. This has been brought up before in multiple threads so I am going to lock it for now. Please feel free to continue the conversation here. Thanks Smile
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