Hoodie Distorts Spheres into Ellipses
Posted: Tuesday, October 09, 2018 7:16:26 AM
I have a crystal sphere design that works fine on t shirts in preserving it's round shape, however place it on sweatshirt hoodies, it becomes oblong.

I have tried recreating the design from scratch...but no luck.

Good. https://www.zazzle.com/pink_purple_crystal_sphere_men_black_t_shirt-235810557720450425

Not Good. https://www.zazzle.com/purple_pink_crystal_sphere_men_black_hoodie-235575286012519034

Posted: Wednesday, January 02, 2019 2:27:22 PM
Another example (or at least I'm assuming this is the same problem), with the design placed in the pocket position:

https://www.zazzle.com/usa_red_white_and_blue_abstract_stars_within_stars_hoodie-235808737985815907

It's the default view that's an issue in this case; looks okay in the 'flat' view.
Posted: Wednesday, January 02, 2019 3:10:43 PM
Thank you for bringing this to our attention! We will have this looked into! Grin
Posted: Thursday, January 03, 2019 2:54:21 PM
This issue should now be fixed! Please note that when you click on the link provided by Fuzzy, the issue may still appear. Simply enter the design tool, select "Done" and the previews should appear as normal.

Once again, thanks for pointing this out! Roses
Posted: Thursday, January 03, 2019 8:59:51 PM
Thumbnails in the back end still look squished. Product page images are fine.
Posted: Friday, January 04, 2019 8:18:43 AM
All images should be fixed in a few days. The issue was fixed, but our website cache will need to catch up with the fixes (this website cache is different than your browser cache).
Posted: Wednesday, January 09, 2019 11:58:28 AM
Thumbnails in the back end still look squished. Do you still think it's an indexing issue?

I'm thinking the thumbnail in the back end is a separate thing from what a customer sees in the marketplace search results, for example. These look fine in the marketplace. But in my back end, I can't tell at a glance what I'm looking at due to the squishing of the image:

https://www.zazzle.com/abstract_stars_within_stars_in_colors_of_germany_hoodie-235529622332967194

https://www.zazzle.com/usa_red_white_and_blue_abstract_stars_within_stars_hoodie-235808737985815907

https://www.zazzle.com/colors_of_ireland_abstract_nested_stars_hoodie-235666476276212028
Posted: Wednesday, January 09, 2019 12:02:16 PM
Hmmmm. I see what you're saying. I will forward this on to be looked into further. Thank you!
Posted: Wednesday, January 09, 2019 12:59:03 PM
Scott wrote:
All images should be fixed in a few days. The issue was fixed, but our website cache will need to catch up with the fixes (this website cache is different than your browser cache).
^^ This.

Should be fixed tomorrow night.
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