Delay in sales indexing?
Posted: Thursday, April 11, 2019 3:36:30 AM
Hi Tech Team


Sold a rubber stamp, shipped yesterday afternoon 4:32:48 PM still showing as 0 sold.

Is there a delay in sales indexing again? Can you kindly investigate?

Order no ending -0882064

PID 256981484589899717

Thanks!

SaraH

edited to add - has a sold date ok - just qty sold 0
Posted: Friday, April 12, 2019 12:43:44 AM
Hey Zazzle Support friends,

Same issue here - sales stats are not being updated in the products.

Cheers,
Rach
Posted: Friday, April 12, 2019 12:45:03 AM
Its a problem that needs to be dealt with asap.
I rely on Zazzle supplied stats to try and keep my store items updated by deleting poor performing items in a vain attempt to maintain my "Z rank".

This situation does not help any of us.


Orders (Last 7 days): 0
Orders (Last 30 days): 0
Orders (All time): 0
Qty Sold: 0
Last Viewed Date: 1 day ago
Views: 5
Last Sold Date: 4/10/2019
Date Created: 10/17/2017

Orders (Last 7 days): 0
Orders (Last 30 days): 0
Orders (All time): 2
Qty Sold: 40
Last Viewed Date: 1 day ago
Views: 112
Last Sold Date: 4/11/2019
Date Created: 11/16/2016
Posted: Friday, April 12, 2019 4:35:38 AM
Agreed Skip!

These technical issues continue to concern me. It's been going on for so long, not hours, days, weeks or months...Years! Sales not showing and product views out of numerical order.

Zazzle, you leave me thinking the designer needs are not a priority at all. We require trustworthy, consistently accurate and reliable statistics. This information is vital for designers, to monitor products and generate more sales. Please can you tell us if/when this going to be resolved? Thank you

Orders (Last 7 days): 0
Orders (Last 30 days): 0
Last Sold Date: 4/10/2019

Orders (Last 7 days): 0
Orders (Last 30 days): 1
Last Sold Date: 4/10/2019

Orders (Last 7 days): 0
Orders (Last 30 days): 0
Last Sold Date: 4/9/2019

Posted: Friday, April 12, 2019 6:11:02 AM
I have the same issues in my store. I know of items that have sold yet they show up with 0 sales.
Posted: Saturday, April 13, 2019 11:49:23 PM
Same here!
Posted: Sunday, April 14, 2019 4:30:31 PM
Add me to the list. Glad I came to check it out in the forum. I've not had it happen to me before so I had no idea it's been an issue previously.
Posted: Sunday, April 14, 2019 4:34:59 PM
The entire stats function needs to be fixed before it's entirely obsolete and irrelevant. In other words either fix it or delete it because increasingly it has no meaning anymore and has no use.
Posted: Sunday, April 14, 2019 11:48:11 PM
5 days and no update

Orders (Last 7 days): 0
Orders (Last 30 days): 0
Orders (All time): 0
Qty Sold: 0
Last Viewed Date: within last 24 hours
Views: 6
Last Sold Date: 4/10/2019
Posted: Monday, April 15, 2019 2:25:50 AM
Same issue in my store. The sales happened 5 days ago, I even got email about them, but statistics haven't changed.
Posted: Monday, April 15, 2019 9:15:53 AM
Thanks everyone, looking at this now.
Posted: Wednesday, April 17, 2019 12:57:28 PM
Any update? I had a sale 2 days ago & the product's still not showing as "sold". Thanks.
Posted: Wednesday, April 17, 2019 5:01:09 PM
This one was sold 4/11/2019, qty sold was not updated:



This one was sold 4/10/2019, qty sold was not updated:



This one was sold 4/15/2019, qty sold was not updated



Thank you for looking into this!
Posted: Thursday, April 18, 2019 10:09:23 PM
Yep, I have this issue too for two items sold this week.
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