Collections not showing up 2 pages: 1 [2]
Posted: Tuesday, August 27, 2019 10:32:52 AM
I have 3 collections missing in the store front (I have 73 collections on the backend & only 70 in the store front) but can only figure out 1 of them & it is my pillow & throw blanket collection.
I have had this collection for a long time it's not a new collection. I added new items to it on Aug. 23 & the collection isn't in my store front at all now.

https://www.zazzle.com/collections/pillows_and_throw_blankets-119978662800541001

Can we please get an update on issues with collections & links for collections.


Thank you
Posted: Tuesday, August 27, 2019 12:24:36 PM
Posted: Tuesday, August 27, 2019 7:10:52 PM
Some of my collections are also not visible in the public view:

https://www.zazzle.com/collections/folk_art_pattern-119589696720864751

https://www.zazzle.com/collections/tropical_island_wedding_collection-119829960916864783

https://www.zazzle.com/collections/watercolor_spring_leaf_gold_wedding-119067175775730146

https://www.zazzle.com/collections/watercolor_green_leaf_floral_gold_collection-119854102711218146

I have checked in several browsers. Also I can't organise products in these collections. I can move them when I click "organise" but revert back when I refresh the page.
Posted: Tuesday, August 27, 2019 11:17:43 PM
Hi

https://www.zazzle.com/store/phrosnerasdesign

I started this as a topic yesterday again, It was also closed yesterday...as I thought this was just my issue.

Glad I found this thread.

About 20 of my collections aren't showing up in the collections pages therefore about a page of collections

And

on my storefront "my featured" collections i.e. all the ones missing from the collections not showing any items - when clicking on them...
I've worked on some of them recently, but some I haven't worked on since the wedding challenge.

I believe they are working on the issue....as per answers in my thread yesterday, but I can't reply now as the topic has been locked.

I don't know how long this has been like this...I've put so much work into these collections and am worried about these sales, trying to get customers to my store...
Posted: Tuesday, August 27, 2019 11:19:05 PM
Posted: Wednesday, August 28, 2019 1:31:54 AM
Posted: Wednesday, August 28, 2019 12:28:30 PM
Collections are not working properly right now. We are working on a few issues at the moment and hope to have this fixed very soon.

Until this is fixed I would suggest that you leave your Collections alone.
Posted: Thursday, August 29, 2019 5:08:13 PM
Scott wrote:
Collections are not working properly right now. We are working on a few issues at the moment and hope to have this fixed very soon.

Until this is fixed I would suggest that you leave your Collections alone.


I can see that you are working on the broken collection as mine have a slight update. They now show the number of products in the collections but no products can be viewed. out of 136 collections only 36 can be seen in public store. Thank you tech support for your assistance in this matter.


Posted: Thursday, August 29, 2019 10:19:14 PM
Two of my collections are not showing in the public view. The links are as follows:

https://www.zazzle.com/collections/wild_one_jungle_safari_birthday_party-119983334044239480

https://www.zazzle.com/collections/fantasy_mushroom_house_woodland_birthday_party-119525594375120895

Initially only one collection was invisible. Later I tried experimenting with another collection to find the issue. I tried to add and remove tags and items but the collection was still showing in public view. Later I tried to add a tag which was supposedly a 'fanmerch' tag and I got a message that only one such tag is allowed. I modified that tag and it was accepted. Then when I checked the public view again, I discovered that this collection has now become invisible. I tried removing all the tags but still the collection was not visible. I hope this experience might help the team in resolving this issue.

Posted: Thursday, August 29, 2019 10:25:01 PM
Hi,

I also happened to notice that in the public view, these collections are visible in the 'Home' tab but they are not visible under the 'Collections' tab. Since yesterday, I am also unable to reorganize the products in my collections.

Thanks,
Jenny

Posted: Saturday, August 31, 2019 1:36:53 AM
All Working Now...Thank You
Posted: Saturday, August 31, 2019 5:50:57 AM
All is fixed Grin Thank you Grin
Posted: Wednesday, September 04, 2019 3:24:38 PM
Should be fixed.
Posted: Thursday, September 05, 2019 10:56:11 AM
It is NOT fixed! Two of my collections vanished in the public store after I added products to them today (Sep 5, 2019)!

Yesterday the problem was I could not rearrange products within two collections that I had added them to. So today I tried removing the products from the collections, adding them back in, then rearranging the order. Not only does it NOT save the change, NOW the collections no longer appear in my public store.

So yesterday's problem has gone from bad to worse.

Missing collections that also DO NOT save the product rearrangement within them:

https://www.zazzle.com/collections/sleepy_hollow_halloween-119147681300809463

https://www.zazzle.com/collections/halloween-119058388230346626
Posted: Friday, September 06, 2019 6:54:32 AM
When a collection is modified in any way then the collection will need to be indexed before it is displayed publicly. Until it's indexed it will show as blank. It usually takes about 24 hours for a collection to be indexed.

We are aware that organizing collections isn't working. I hope we have this fixed in the next few days.

This discussion is about "collections not showing up" which was fixed, so I'm locking this discussion. There are other discussions outlining how the ordering functionality is broken - https://forum.zazzle.com/technical/re_organizing_within_collections_stopped_working

I'll be updating that discussion when I have an update on a fix.
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