CERAMIC ORNAMENTS MISSING IMAGES AND TEXT
Posted: Thursday, November 07, 2019 10:20:33 AM
The ceramic ornaments in my shop are only showing the background images when I use the customize feature. All text and other images on the ornaments are currently missing. For example, this one: (Product ID: 175032761761063769)

[url]https://www.zazzle.com/personalized_soccer_collectible_ceramic_ornament-175032761761063769[/url

My computer system is Windows 10, in case this is relevant.

Thanks for your help.

By the way, the relatively new and improved text design features are excellent!

Posted: Thursday, November 07, 2019 11:04:49 AM
ebbies wrote:
The ceramic ornaments in my shop are only showing the background images when I use the customize feature. All text and other images on the ornaments are currently missing. For example, this one: (Product ID: 175032761761063769)

[url]https://www.zazzle.com/personalized_soccer_collectible_ceramic_ornament-175032761761063769[/url

My computer system is Windows 10, in case this is relevant.

Thanks for your help.

By the way, the relatively new and improved text design features are excellent!



I just looked at it, and I'm seeing everything when I click Customize further. I'm on Windows 10 also. It may have been a temporary glitch.
Posted: Thursday, November 07, 2019 1:04:27 PM
Thank you for taking the time to check on this! Very kind of you.
Posted: Friday, November 08, 2019 1:20:52 AM
Hi Ebbies, I cannot replicate the issue. It may have been a temporary glitch. If the issue is persisting, can you provide a screenshot of the error for the product ID you listed above? Thank you Smile
Posted: Sunday, November 10, 2019 9:35:18 PM
It was indeed a temporary glitch. Thank you kindly for your prompt assistance.
Posted: Monday, November 11, 2019 9:18:34 AM
Did anyone find out if the text being cut off on the ceramic ornaments is a glitch, or are we going to have to delete them and start over again? It's especially noticeable with the oval ornaments and really is bad timing with the holidays quickly approaching. I had asked this question somewhere else in the forum, but haven't received an answer.
https://www.zazzle.com/glacier_national_park_photo_ceramic_ornament-175972577505053130
Posted: Tuesday, November 12, 2019 1:17:48 AM
Hi northwestphotos, that issue is being looked into but I do not have an update. I am very sorry about that.
Posted: Tuesday, November 12, 2019 5:16:30 AM
Thanks, Padie, for that information. Hopefully, we will find out very soon what is happening with the ornaments.
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