Cannot edit from customize
Posted: Wednesday, October 16, 2019 12:49:04 AM
This morning I am unable to customize designs in my own store, ie change the size of text. It just bounces back to it's previous size.
My Zazzle screen now has the left hand side in grey and my profile image at the bottom if that helps identify which update has been done.
Posted: Wednesday, October 16, 2019 3:02:50 AM
I am also having this problem, it's so frustrating!
Posted: Wednesday, October 16, 2019 5:56:46 AM
Hi @jannersbjjstore, can you tell me the flow your following and a link to a prod please? I logged into the store there and was able to enlarge text, and it was ok for that.
Posted: Wednesday, October 16, 2019 6:11:50 AM
Hi am trying to work on https://www.zazzle.com/store/thecelebrationstore
going to "Products" Clicking on black 1930 party invitation. Clicking on "Customize", expanding the "1930" width by pulling out the sides. I can pull out one side, go to pull out the other side and it just keeps popping back, will not centralize etc. This is the point at which everything stops.
Posted: Wednesday, October 16, 2019 6:14:29 AM
Posted: Wednesday, October 16, 2019 6:27:05 AM


Click Customize, this brings up

If I try to change the 1930 to 1940, I need more width. I can expand one side then I can't do anything else.

Hope that is what you needed.
Thanks
Martin

Posted: Wednesday, October 16, 2019 6:33:26 AM
And working with Windows 7 and Chrome, if that helps.
Posted: Wednesday, October 16, 2019 6:37:26 AM
oh my stars me too!

I am on windows 7 professional chrome I cannot transfer design and then edit text it freezes and then when I do anything with the text it just does nothing or when I try to change font size font type it does nothing or when I try to move the box and size it that way and stretch it where I want it it just bounces back to where it wants to go!

I have closed browsers reopened new browsers nothing seems to like it. UGH I was trying to create something for a customer for the sale today but it appears it will not allow me to do so.
Posted: Wednesday, October 16, 2019 6:46:30 AM
Yep that's the problem.
Posted: Wednesday, October 16, 2019 7:22:13 AM
Me too.. everything as already mentioned. It has been freezing on and off all day. I can click done and start again from my saved designs but only get one or two moves (ie delete a layer, resize or center something) and then it's frozen again. Using windows 10 and chrome.
Posted: Wednesday, October 16, 2019 7:43:10 AM
having the same issues as designers have listed above. I get to make one modification before being banned for subsequent edits by the design tool.
Posted: Wednesday, October 16, 2019 7:58:35 AM
I'm having trouble too. I tried clearing my cache and changing my browser too. Amusingly enough I could move my text line that was stuck on my pc using my tablet but I couldn't change the color or font on my card...it's very odd
Posted: Wednesday, October 16, 2019 8:13:26 AM
jannersbjjstore wrote:
Hi am trying to work on https://www.zazzle.com/store/thecelebrationstore
going to "Products" Clicking on black 1930 party invitation. Clicking on "Customize", expanding the "1930" width by pulling out the sides. I can pull out one side, go to pull out the other side and it just keeps popping back, will not centralize etc. This is the point at which everything stops.


Perfect, got it. Passing this on now! Happy
Posted: Wednesday, October 16, 2019 8:37:53 AM
Cheers James.
Posted: Wednesday, October 16, 2019 8:41:48 AM
Thanks for posting this, I haven't been able to customize text on designs today.
Posted: Wednesday, October 16, 2019 8:52:27 AM
just tried making multiple edits a minute ago.
errors with the design tool appear to have been fixed.

thanks, Zazzle Team

W.H.
Posted: Wednesday, October 16, 2019 8:59:10 AM
Me To, I'm not too good at explaining teccy stuff butI've just wasted a few hours trying to customize text, to enlarge it just pins back to what it was, I deleteda a verse in a card then tried to paste another verse, it pasted but I couldn't drag it to place it and resize it, I tried moving a verse header and it just wouldn't move. All kinds of stuff happening.
Posted: Wednesday, October 16, 2019 8:59:46 AM
text is off center as default and will not allow me to center it also snaps back to default text size - cannot resize text
using a desktop computer win 7 with current version of chrome
Posted: Wednesday, October 16, 2019 9:00:11 AM
I have been having same problems. Wont let me drag handles on text boxes. Then won't let me change fonts, or images. When posting for sale, it bounces back to the "post for sale" page, rather than the "go see it now" page.
Sounds as if there's a lot gone wrong, and I suspect its the new "improved" interface that's caused it..? Laughing
Posted: Wednesday, October 16, 2019 9:44:24 AM
Just adding to the conversation. I'm having same issues as others have posted. Editing art is very wonky today in general. Sometimes stuff works and sometimes not. Trouble is with being unable to edit text... move, size, resize text boxes. And with adding images. Sometimes I'm not able to add images to a design.
Posted: Wednesday, October 16, 2019 9:48:01 AM
Yes, same problems with not being able to create new designs properly because of text bouncing back, even some layers not expanding down when you want to change from the outside of the card to the inside to make edits, etc... Tried on multiple browsers. Will wait to post new designs til this problem is fixed because it's a big one. And during this time of the year too, which is unfortunate...
Posted: Thursday, October 17, 2019 12:03:29 AM
Still having problems.
Posted: Thursday, October 17, 2019 2:23:22 AM
@James I am now nearing lunchtime here in the UK, the second day of not being able to copy and amend or able to customize my designs, we could really do with this being sorted. Crying
Posted: Thursday, October 17, 2019 4:42:16 AM
jannersbjjstore wrote:
@James I am now nearing lunchtime here in the UK, the second day of not being able to copy and amend or able to customize my designs, we could really do with this being sorted. Crying


I'm also in the UK and still having problems, I changed the wording on a card and when I go to 'sell it' I fill in all the details (again) and it just stays on the same page.... I have visions of Groundhog Day the movie Smile It's 1.40pm here and I've got lots that I'd like to do.

Is there any update on the problems?

Jan
Posted: Thursday, October 17, 2019 5:31:26 AM
It is frustrating isn't it. I guess they have screwed something up big style!
I was planning on having a Zazzle binge from Wednesday to Friday having cleared other demands on my time....alas not going to happen.
Posted: Thursday, October 17, 2019 7:04:56 AM
Please refer to this for any updated. Locking this dupe. ThanksRoses
Users browsing this topic
Guest


Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
Print this topic
RSS Feed
Normal
Threaded