Big Blue Square
Posted: Thursday, September 05, 2019 12:23:00 PM
I noticed a big blue square surrounding one of my products in one of my shops.. I have never seen this before.. what is it?
Posted: Thursday, September 05, 2019 12:50:31 PM
Hey,
Can I have the product ID of that item so I can check? Smile
Posted: Thursday, September 05, 2019 1:17:40 PM
Paidraic wrote:
Hey,
Can I have the product ID of that item so I can check? Smile

Thank you
Product ID: 256992748824895801

when I have my cursor over the product inside the box, the photo of the product is not clickable.. if I go to the edge where the blue box is not.. I can click on the link - I have never seen this.. it's really odd

well now I have a new problem..
I did a screen shot of this and was trying to upload it to my images.. but when I click the dropdown for images from my profile page.. it defaults to my profile not allowing me to go to images.. Crying

OK more weirdness
I 'was' in viewing public store view .. now when I left and went back to profile management it allowed me to view images.. I really don't remember any of this happening before.. LOL I must be in the twilight zone today

Posted: Thursday, September 05, 2019 1:25:06 PM
Thank you for the image and I am glad that it finally allowed you to upload it. I will check into this now! Smile
Posted: Thursday, September 05, 2019 1:42:56 PM
Paidraic wrote:
Thank you for the image and I am glad that it finally allowed you to upload it. I will check into this now! Smile


thank you so much.. so odd isn't it?
Posted: Thursday, September 05, 2019 1:45:59 PM
It is quite odd, is it just showing this way when you go to the collection that the product is in or is it the same anywhere this product shows up? Smile
Posted: Thursday, September 05, 2019 2:11:11 PM
Paidraic wrote:
It is quite odd, is it just showing this way when you go to the collection that the product is in or is it the same anywhere this product shows up? Smile

it is not the collection page but the shop section page
https://www.zazzle.com/store/whimsicalartwork/products?cg=196686774744006808
Posted: Thursday, September 05, 2019 2:32:54 PM
I have looked into this and I can't seem to recreate it on my end, have you tried looking at this on another browser to see if it is giving the same issue? Smile
Posted: Thursday, September 05, 2019 2:55:43 PM
Paidraic wrote:
I have looked into this and I can't seem to recreate it on my end, have you tried looking at this on another browser to see if it is giving the same issue? Smile


Ok I may be old but I am not crazy.. Smile I opened the same link in a new window and everything looks correct BUT I did leave the weird window open.. THEN I found a free program to video the cursor movement and what I was doing to show you I am not nuts.. LOL video
take a look.. sloppy but you can see when I hover over the image in the box - no clickable link.. when I go outside the box on the same image, it becomes clickable.. this is crazy.. Smile see if you can figure it out.. I cannot Crying
Posted: Friday, September 06, 2019 6:35:13 AM
Which version of Windows OS are you running?
Which version of Chrome browser are you running?
Posted: Friday, September 06, 2019 9:45:21 AM
Scott wrote:
Which version of Windows OS are you running?
Which version of Chrome browser are you running?

win 7
Version 76.0.3809.132 (Official Build) (64-bit)
Posted: Tuesday, September 10, 2019 4:51:32 AM
Hi there, thank you for the info, we will continue to investigate. Thank you for your patience! Smile
Posted: Wednesday, September 11, 2019 5:21:23 AM
Scott
I too have these odd giant blue squares appearing when I attempt to rearrange my listings when I select a collection. (any collection)
I know it is a on going issue but wanted to let you know I too am running
Windows 7 professional chrome browser if this helps you with trouble shooting

all my updates are up to date and cookies clean out
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