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Topic: Search "confetti" won't show graphics of it, jumps to Zazzle confetti category
Chaos Posted: Thursday, January 24, 2019 4:13:39 PM
1. What’s issue are you having? What isn’t working as you’d expect?
When I search in my store in Store Management for confetti, it loads a page that says, "Sorry, no products found", even though I have products with confetti in the images. Instead, you can see by the left hand sidebar that it tried to find actual confetti in my store:



2. What is the result you are looking for and what is occurring instead of that?
I am expecting that if customers are looking for a graphic of gift wrap with confetti on it, that they will find confetti graphics in my store. Instead, the search is telling them there are no confetti graphics in my store.

3. Please include the product ID number or numbers involved in the situation you’re having.

They might seem plain, but they're part of a mix and match series.

https://www.zazzle.com/party_confetti_purple_theme_wrapping_paper-256591633130403063
https://www.zazzle.com/party_confetti_purple_theme_tissue_paper-256930572552780441
https://www.zazzle.com/yellow_theme_party_confetti_pattern_wrapping_paper-256713137040665034
https://www.zazzle.com/party_confetti_yellow_theme_tissue_paper-256434781577391778
https://www.zazzle.com/party_confetti_teal_theme_wrapping_paper-256830014326040788
https://www.zazzle.com/teal_theme_party_confetti_pattern_tissue_paper-256013183760266198


4. What operating system and version you are using? What search engine and version you are using?

Windows 10, Chrome Version 71.0.3578.98 (Official Build) (64-bit)

5. Next, tell us the steps you took to try and reproduce the issue.

I'm in my Products tab in my Store Management (not public view), and at the top of my products in the search bar I type "confetti". I get a page shown in the image above.

I also went to my store using Firefox, where I wasn't logged in so viewing as a customer, and searched confetti there, and it just shows me random products, but at least it doesn't say there aren't any.

PS: I use Gyfy, and I don't see any code to make my image a thumbnail like suggested in the stickied post, but I'm more than happy to share with Zazzle forum designers how simple it is to put CSS that will make all images posted into thumbnails! For the life of me I can't comprehend why that's not already a thing ;p
Topic: We need a resource with transparency on best product tagging practices
Chaos Posted: Thursday, January 24, 2019 12:26:21 PM
It's been clear to me since I joined a few years ago, than many designers are spending a significant amount of time trying to figure out the best way to tag their products. This time is eaten up trying to research for answers at Zazzle, trying to find answers in the forums, and then countless hours editing products new and old to try and make sure we're doing it right.

This is precious time spent going around in circles when we could be designing. I know for me personally, when I'm ready to work on my stores often I have to spend so much time trying to figure out and stress about this kind of stuff, I'm too wore out to create, and it's discouraging.

Especially because things change as Zazzle grows and is updated, we need an easily located resource that clearly, transparently, guides us in best practices for tagging our items.

Specific things that are not clear:

* Should we make tags with words we've already put in our titles to describe our design? (ie: minimalist)
* Do we put the product in our tags?

There is other information that needs to be clear:

* What has more weight in a search: Title, Description, or Tags?

Transparency can help avoid a lot of confusion and frustration for designers towards trying to create their products and fill their stores with quality designs. If none of the above necessarily has more weight in a search because of some algorithm, we need to know! If Zazzle isn't really sure how it all works, we need to know. If it's probably going to be over our heads, we still need to know! lol.

Tags are one of the most important aspects of running a Zazzle store. As such, they should have their own dedicated page, accessible via our Designer's Help Center, with a title that says "Zazzle's Best Product Tag Practices", or some such obvious guidance.


Edit: is all of this still relevant to the new system?
https://help.zazzle.com/hc/en-us/articles/115000373127-Title-Description-Tagging-Tutorial#TagsAnchor
Topic: Search not working as expected...
Chaos Posted: Thursday, January 24, 2019 12:05:04 PM
I followed the link in the OT and your tryptychs show up now. Maybe the database just hadn't caught up?

I know a reason why some people had in their minds not to put the item type in their tags. It's specifically stated we are wasting our resources doing that in the following Zazzle Chat. She says we're wasting our character limit to describe the product in our tags, and that we need to focus on describing our design. It's around 9 minutes:

https://help.zazzle.com/hc/en-us/articles/360015468113-What-to-Know-About-the-New-iPhone-Cases-9-18-
Topic: Phone Case Auto Titles Should Include Model
Chaos Posted: Thursday, January 24, 2019 11:43:17 AM
To add an update to this and clarify, if I go into each item separately to edit, the auto title appears with the model now in the title. For example:

Bright Purple Butterfly Case-mate iPhone Case (the bold was auto added the first time)

has the following title already in the edit title input field when I click to edit:

Bright Purple Butterfly Case-Mate Tough Extreme iPhone 8/7 Case

When I bulk edited the title of that design on multiple items, the auto title added "Case-mate iPhone Case" (as well as basic titles describing the items), but won't add specifics like "iPhone 8/7 Case" unless I go in to edit the item separately.
Topic: Phone Case Auto Titles Should Include Model
Chaos Posted: Wednesday, January 23, 2019 11:27:51 PM
Hello! I'm back working on my stores after being inactive for quite some time, and one of the things I'm doing is changing my titles to better reflect the design descriptions. The thing is, I have done so much work on making sure every phone case I created had a product page for all options in the dropdown lists for each case type. So now I see during the renaming process, where I've gone through and selected all products of a design and renamed it, now for example it will say "Bright Purple Butterfly Case-mate iPhone Case", and even though in the dropdown that specific phone case is for the iPhone 8/7, that information is not included. So now, every single phone case in the dropdown that I've published has the same title, instead of the actual model iPhone the case is for.

https://www.zazzle.com/bright_purple_butterfly_case_mate_iphone_case-179244863364754844

Same with OtterBox:
https://www.zazzle.com/butterfly_delight_otterbox_iphone_case-256913239927957634

I don't understand the best way I am supposed to list my phone cases. If I only make one case per case type, when someone tries to narrow down their search via the Zazzle categories system, If I only publish the Case-Mate Apple iPhone 8/7 one (for example), my design will not show up if they choose a different phone when narrowing their search. So I really need to take the time to publish a version of each model available in the dropdown lists, to increase the chance my design will be seen in a search.

I am not sure how Zazzle wants us to go about listing our designs using the new system. I don't know what the best practices are. It would be nice to get some clarification on this matter. If best practices are what I was already doing (a separate product page for each model option in the dropdown lists, ie iPhone 5, iPhone 6, iPhone 7, iPhone 8, iPhone X), then it seems the auto title should include that information, so I can focus on my design title, as I suppose the system has intended.