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Topic: iPad now has access to the new product page and design tools
Scott Posted: Tuesday, August 8, 2017 6:06:32 PM
From now on all of the iPad models will have access to the same product page and design tool as a desktop computer.

Hopefully this will help you with your productivity when you're on the go.

If you experience any issues please let us know in the Technical forum here: https://forum.zazzle.com/technical
Topic: Related Products module at the top of the Product Page
Scott Posted: Friday, March 24, 2017 11:55:32 AM
Not too long ago we accidentally left the 'related products' module visible at the top of the product page for all users, and for their entire session. We fixed this as soon as we could, but in the meantime we noticed some interesting things happening...things that may prove to be beneficial to our customers, and our designers.

So we're going to be starting some new testing which will intentionally place a module at the top of the product page. The details are below.

There will be four possible scenarios that Zazzle users (including designers) will be placed into:
1. No changes at all. This 'control' group is to ensure that our data is useful.
2. "Related Products" module will appear at the top of all product pages throughout the user's session.
3. "Related Products" module will appear at the top of the product page, but only if you go directly to the product page from offsite (for instance, clicking on a product link from Facebook). On subsequent pages loads this module will appear at its normal location. So this variant is a sort of hybrid between the two groups listed above.
4. "Found in Collections" module will appear at the top of the product page. Similar to #2 above, but this time it'll display the Collections instead.

This test was recently turned on, and will run for a short while so that we can gather enough information to make an informed decision.
Topic: Information about our new messaging service
Scott Posted: Wednesday, November 9, 2016 10:39:37 AM
We’ve retooled the messaging experience, and we’d like to tell you a little bit about it!

What is this: It’s a messaging service that unifies all messaging and filters it to the right team. Some messages will be routed to our Customer Support team, while some will be sent to you. And in many situations we’ll provide some articles from our Help section in case those are found to be helpful.

When will it be live: this new messaging service is live on the new product page that we’re testing, and will slowly be rolling out at a later time. Given that not everyone can see the new product page yet, you may still receive messages that are meant for our Customer Support team if the customer is using our old page. Basically, it may take some time for this to fully take effect.

Will you be quizzed on this information: No. If/when you see the new product page you may choose to experiment a bit with the new “Contact this Designer” functionality so that you’re familiar with it, but most of the important parts are all happening behind the scenes.

In a nutshell: If there’s one thing that you should know, it’s that this was designed to automatically filter out messages that are meant for Customer Support, and only send you messages that were meant for you.



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On the new product page, the “Ask this Designer” feature has been moved into the ABOUT THIS DESIGN pod, which can be found just below the product images. The language has been updated to “Contact this Designer” so that it’s consistent with the “Contact this Maker” link that can be found just to the left of this pod.



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When a user clicks the ‘Contact this Designer” link they’ll be sent to our newly-rebuilt ‘Ask a Question’ page, which now unifies all user inquiries. This new hub will ask the user a few questions, and then route the inquiry accordingly. This means that you’ll only receive designer-focused questions, and we’ll take care of the “where’s my order” stuff.



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Below is what you’ll see if you select “Designing and placing an order” option from the top dropdown. There’s only one option in the second drop down at this time. Below that are links to three articles from our help section in case those apply, and below that is a link that will allow the customer to send a message to you.



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If a customer clicks on the “Thanks, but I’m still having issues” link, a form will appear with a link to the product at the top. They’ll be able to upload an image if they choose, and then they’ll have to complete a captcha before the message is sent.



And then you’ll receive the email from the customer, which you’ve likely seen before. Note that the customer's image will not be sent to you via message, so there shouldn't be any worry about someone spamming or sending virus.
Topic: We are testing a new header
Scott Posted: Thursday, October 6, 2016 7:40:49 PM
Hey everyone, just wanted to let you know that we're currently testing some new header designs. Below are screenshots of each:

There's a scroll bar at the bottom of this post so that you can scroll to the right and see the full header.

Current header design:



Here are the three new variants that we're testing:
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You'll also notice a new set of links at the top. The Create link has been moved to the far right side.
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Topic: Testing a new Post for Sale button
Scott Posted: Friday, September 23, 2016 8:42:44 AM
We're currently testing several different 'post for sale' buttons. There are currently four new variants of this 'post for sale' button, as well as a control variant which is unchanged.

So that everyone is aware, this is what to look for:

Variant: Small "Sell It" button
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Variant: Medium "Sell It" button
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Variant: Large "Sell It" button
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Control - this is the existing design
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