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Topic: Second Content
igiftcenter Posted: Wednesday, January 15, 2020 8:41:23 PM
Ohhhhilovethat wrote:
Lioncrusher I completely agree with you! The customer should be paying for the entire add-on! Sadly the customers are clueless what is going on and have not a clue that they are being used. They have no idea just because they add something to a product ZAZZ will then take more of our profit.

But I had to add to this....the "giveaways" as we called them in the marketing world we would give to our customers who gave us business as a thank you.......or were called leave behinds so they would remember us to call us when they needed xyz in the future.....at marketing shows we would hand out free stuff to those hoping to get future business later in the future....etc etc....

We had to pay for these giveaways or free stuff and just eat the costs as part of our marketing expenses. I think if this is the example of secondary designs then what does that make us? Our design is not only the giveaway in sorts but we are also partially paying for it?

What is clearly happening here is ZAZZ is pushing onto us their some of their marketing expenses and not really asking us to help pay..... The question seems to be why are they really doing this and feeling they need to take another percentage of our royalty? It this not like double dipping? They are already taking their share then just because it is called secondary they came with up with an idea to be able to take more?

I think too it is completely unacceptable and disrespectful to us designers that when we make a sale - if it is secondary, it should clearly be marked as such. To just reduce our royalty by .6% as they did to me on one of my sales this week seems just rude. THere is no code no marking - I DO NOT EVEN KNOW if THIS IS REALLY TRUE? So I hate to be skeptical and not trusting but computers make mistakes all the time - customers put things on a design then change their mind! Maybe it was there then they erased it. How do I know my design became secondary? It seems extremely underhanded when I can't even see or be told what was added to my design it is like being treated like a child - because I said so....I do not have to see private information to see what was added to the design to confirm if it was truly secondary.


and since nobody has addressed this:

what happens if the customer returns the product (unhappy with order and following Z's return policy)

????

Are we going to be deducted the royalty on the product and the cost of the secondary content? What about the fee that was paid to the other designer?? are they going to be deducted their fee / commission whatever you want to call it? And how will we be notified by this action?????
Topic: Second Content
igiftcenter Posted: Wednesday, January 15, 2020 8:41:23 PM
Ohhhhilovethat wrote:
Lioncrusher I completely agree with you! The customer should be paying for the entire add-on! Sadly the customers are clueless what is going on and have not a clue that they are being used. They have no idea just because they add something to a product ZAZZ will then take more of our profit.

But I had to add to this....the "giveaways" as we called them in the marketing world we would give to our customers who gave us business as a thank you.......or were called leave behinds so they would remember us to call us when they needed xyz in the future.....at marketing shows we would hand out free stuff to those hoping to get future business later in the future....etc etc....

We had to pay for these giveaways or free stuff and just eat the costs as part of our marketing expenses. I think if this is the example of secondary designs then what does that make us? Our design is not only the giveaway in sorts but we are also partially paying for it?

What is clearly happening here is ZAZZ is pushing onto us their some of their marketing expenses and not really asking us to help pay..... The question seems to be why are they really doing this and feeling they need to take another percentage of our royalty? It this not like double dipping? They are already taking their share then just because it is called secondary they came with up with an idea to be able to take more?

I think too it is completely unacceptable and disrespectful to us designers that when we make a sale - if it is secondary, it should clearly be marked as such. To just reduce our royalty by .6% as they did to me on one of my sales this week seems just rude. THere is no code no marking - I DO NOT EVEN KNOW if THIS IS REALLY TRUE? So I hate to be skeptical and not trusting but computers make mistakes all the time - customers put things on a design then change their mind! Maybe it was there then they erased it. How do I know my design became secondary? It seems extremely underhanded when I can't even see or be told what was added to my design it is like being treated like a child - because I said so....I do not have to see private information to see what was added to the design to confirm if it was truly secondary.


and since nobody has addressed this:

what happens if the customer returns the product (unhappy with order and following Z's return policy)

????

Are we going to be deducted the royalty on the product and the cost of the secondary content? What about the fee that was paid to the other designer?? are they going to be deducted their fee / commission whatever you want to call it? And how will we be notified by this action?????
Topic: Second Content
igiftcenter Posted: Wednesday, January 15, 2020 8:41:23 PM
Ohhhhilovethat wrote:
Lioncrusher I completely agree with you! The customer should be paying for the entire add-on! Sadly the customers are clueless what is going on and have not a clue that they are being used. They have no idea just because they add something to a product ZAZZ will then take more of our profit.

But I had to add to this....the "giveaways" as we called them in the marketing world we would give to our customers who gave us business as a thank you.......or were called leave behinds so they would remember us to call us when they needed xyz in the future.....at marketing shows we would hand out free stuff to those hoping to get future business later in the future....etc etc....

We had to pay for these giveaways or free stuff and just eat the costs as part of our marketing expenses. I think if this is the example of secondary designs then what does that make us? Our design is not only the giveaway in sorts but we are also partially paying for it?

What is clearly happening here is ZAZZ is pushing onto us their some of their marketing expenses and not really asking us to help pay..... The question seems to be why are they really doing this and feeling they need to take another percentage of our royalty? It this not like double dipping? They are already taking their share then just because it is called secondary they came with up with an idea to be able to take more?

I think too it is completely unacceptable and disrespectful to us designers that when we make a sale - if it is secondary, it should clearly be marked as such. To just reduce our royalty by .6% as they did to me on one of my sales this week seems just rude. THere is no code no marking - I DO NOT EVEN KNOW if THIS IS REALLY TRUE? So I hate to be skeptical and not trusting but computers make mistakes all the time - customers put things on a design then change their mind! Maybe it was there then they erased it. How do I know my design became secondary? It seems extremely underhanded when I can't even see or be told what was added to my design it is like being treated like a child - because I said so....I do not have to see private information to see what was added to the design to confirm if it was truly secondary.


and since nobody has addressed this:

what happens if the customer returns the product (unhappy with order and following Z's return policy)

????

Are we going to be deducted the royalty on the product and the cost of the secondary content? What about the fee that was paid to the other designer?? are they going to be deducted their fee / commission whatever you want to call it? And how will we be notified by this action?????
Topic: Font Organization Idea
igiftcenter Posted: Saturday, January 04, 2020 12:36:47 PM
LeatherWood Design wrote:
Idea
Is there a way to allow the font section to be organized by the designer? I would like to be able to save my most used fonts to an easy to find category. Recently used is only good for items you are working on after you actually work on it. I would have a category for all caps. Thin script. Fancy script and so on. Or, just one category that holds my favorite font without having to scroll through hundreds and try them. I think this is more important than the new background choices. At least for designers because designers actually design their own backgrounds.


It would be nice if a Favorites or Saved fonts link was listed just under Recent an and it's a useful idea.

Taking this a step further I would love to be able to save snippets of text that I use most frequently on products. As an example if I were into business cards it would be cool if I could save snippets like my examples below... it would be a real time saver

Company Name
Phone 123-456-7890

Etc.

Have a great new year!
Topic: Font Organization Idea
igiftcenter Posted: Saturday, January 04, 2020 12:36:47 PM
LeatherWood Design wrote:
Idea
Is there a way to allow the font section to be organized by the designer? I would like to be able to save my most used fonts to an easy to find category. Recently used is only good for items you are working on after you actually work on it. I would have a category for all caps. Thin script. Fancy script and so on. Or, just one category that holds my favorite font without having to scroll through hundreds and try them. I think this is more important than the new background choices. At least for designers because designers actually design their own backgrounds.


It would be nice if a Favorites or Saved fonts link was listed just under Recent an and it's a useful idea.

Taking this a step further I would love to be able to save snippets of text that I use most frequently on products. As an example if I were into business cards it would be cool if I could save snippets like my examples below... it would be a real time saver

Company Name
Phone 123-456-7890

Etc.

Have a great new year!