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Topic: First page of newest EPs mostly Zazzles?
Whimzazzical Posted: Sunday, November 24, 2019 10:55:58 PM
Jerry wrote:


Also, I found several mistakes in their products. For example, this mug is a collage but all of the image templates have the exact same url parameter. Zazzle should leave the designing to the designers.


I wanted to contact the designer to see about a correction on the photos for the cat mug, but it says the designer is anonymous. I thought we were ordered to use our real names on the chat?
Topic: First page of newest EPs mostly Zazzles?
Whimzazzical Posted: Sunday, November 24, 2019 10:55:58 PM
Jerry wrote:


Also, I found several mistakes in their products. For example, this mug is a collage but all of the image templates have the exact same url parameter. Zazzle should leave the designing to the designers.


I wanted to contact the designer to see about a correction on the photos for the cat mug, but it says the designer is anonymous. I thought we were ordered to use our real names on the chat?
Topic: Updated Chat Functionality - official feedback thread
Whimzazzical Posted: Friday, October 18, 2019 3:34:00 PM
reflections06 wrote:


I had my first today as well, here's my experience:

Here are the first 3 lines of the initial contact (url removed)

Hi designer, I have a question about your product: https://www.zazzle.com/product url here

Hi, I wanted to know if the plaid could be in black instead of red?

Hello?




This example shows the reason Zazzle is going to get a bad reputation and bad reviews. There must be thousands of designers on Zazzle who never check the site daily or even monthly.

Customers will be angry when they message and get no response for hours, days, weeks, months.... Zazzle will surely be blamed.... the customer will tell others and this will snowball into a big mess and lost revenue for Zazzle.

The viable solution is either an opt-out function or an automatic reply function. Without that, customer anger will drive sales into the ground.

Customer service makes or breaks companies every day.
Topic: Updated Chat Functionality - official feedback thread
Whimzazzical Posted: Friday, October 18, 2019 3:34:00 PM
reflections06 wrote:


I had my first today as well, here's my experience:

Here are the first 3 lines of the initial contact (url removed)

Hi designer, I have a question about your product: https://www.zazzle.com/product url here

Hi, I wanted to know if the plaid could be in black instead of red?

Hello?




This example shows the reason Zazzle is going to get a bad reputation and bad reviews. There must be thousands of designers on Zazzle who never check the site daily or even monthly.

Customers will be angry when they message and get no response for hours, days, weeks, months.... Zazzle will surely be blamed.... the customer will tell others and this will snowball into a big mess and lost revenue for Zazzle.

The viable solution is either an opt-out function or an automatic reply function. Without that, customer anger will drive sales into the ground.

Customer service makes or breaks companies every day.
Topic: Award Ribbon Official Show Me Thread
Whimzazzical Posted: Saturday, September 7, 2019 12:54:10 AM