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Topic: Major Issue with Incorrect Viewed Product Images on the Zazzle App
Raphaela_Wilson Posted: Monday, January 13, 2020 9:33:48 PM
Hi Scott, main issue on this thread is that the new invitation that I posted using an existing product template appears incorrect on the Zazzle App (both for mobile phones as well as ipad).

From the product page on the Zazzle App, when the thumbnails are clicked to view the image larger, it incorrectly shows the back of the card entirely (shows the back of the card from the existing product that I created it from, and the front displays the newly posted card from a point when it was still a work in progress).

From the desktop browser, or from a regular browser on mobile devices the product shows correctly. The Zazzle App seems to be where the problem exists.

Please let me know if this helps clarify.

Thanks,

Raphaela
Topic: Major Issue with Incorrect Viewed Product Images on the Zazzle App
Raphaela_Wilson Posted: Monday, January 13, 2020 9:33:48 PM
Hi Scott, main issue on this thread is that the new invitation that I posted using an existing product template appears incorrect on the Zazzle App (both for mobile phones as well as ipad).

From the product page on the Zazzle App, when the thumbnails are clicked to view the image larger, it incorrectly shows the back of the card entirely (shows the back of the card from the existing product that I created it from, and the front displays the newly posted card from a point when it was still a work in progress).

From the desktop browser, or from a regular browser on mobile devices the product shows correctly. The Zazzle App seems to be where the problem exists.

Please let me know if this helps clarify.

Thanks,

Raphaela
Topic: HELP! Everything I Publish is Going Into "Zazzle Templates!"
Raphaela_Wilson Posted: Monday, January 13, 2020 3:32:36 PM
Antique Images wrote:
Another work around for now seems to be to create your items by customizing existing items in your stores. That worked for me a little while ago. Not sure if it is still working. Anyway, now you and I have done a little detective work for the Zazzle tech team - hopefully that gives them a heads start on fixing this.


I was going to post about this same issue... Thanks for beating me to it. Smile

In regards to using existing items in your store to create from, this issue I just now posted about can be a problem:

https://forum.zazzle.com/technical/major_issue_with_incorrect_viewed_product_images

From the mobile Zazzle app, the product images that show could reflect your existing product you used as a template for the new one on the back side... Not to mention possibly showing the front of your card as it was still a work in progress... A strange issue, but a possible big one if people can't see the correct image of the product at all from this platform!

Is there any one else who created a new card from an existing product just recently, and showing up incorrectly on the Zazzle app??

Raphaela
Topic: HELP! Everything I Publish is Going Into "Zazzle Templates!"
Raphaela_Wilson Posted: Monday, January 13, 2020 3:32:36 PM
Antique Images wrote:
Another work around for now seems to be to create your items by customizing existing items in your stores. That worked for me a little while ago. Not sure if it is still working. Anyway, now you and I have done a little detective work for the Zazzle tech team - hopefully that gives them a heads start on fixing this.


I was going to post about this same issue... Thanks for beating me to it. Smile

In regards to using existing items in your store to create from, this issue I just now posted about can be a problem:

https://forum.zazzle.com/technical/major_issue_with_incorrect_viewed_product_images

From the mobile Zazzle app, the product images that show could reflect your existing product you used as a template for the new one on the back side... Not to mention possibly showing the front of your card as it was still a work in progress... A strange issue, but a possible big one if people can't see the correct image of the product at all from this platform!

Is there any one else who created a new card from an existing product just recently, and showing up incorrectly on the Zazzle app??

Raphaela
Topic: Major Issue with Incorrect Viewed Product Images on the Zazzle App
Raphaela_Wilson Posted: Monday, January 13, 2020 3:22:11 PM
I just recently created a new wedding invitation using a previous card so that I could just change out the elements to it…

https://www.zazzle.com/elegant_floral_white_purple_calla_lily_wedding_invitation-256554074301585722

THE PROBLEM: The new wedding invite shows correctly on the desktop and on mobile when viewed from a browser; however, when looked at from the Zazzle App, if you click on the thumbnail to the product page, the images that show are reflective of the back of my prior invitation that I created it from, and the front of the card while it was still a work in progress.



This could be a major issue if people are viewing products using the Zazzle app since they wouldn’t be seeing the correct image of the product at all.

QUESTION: Can this issue be looked into/fixed asap? I am hesitant to go on creating using the templates from the Zazzle Blanks store as I am experiencing the same issue that Antique Images posted about today:

https://forum.zazzle.com/technical/help_everything_i_publish_is_going_into_zazzle

If someone from Zazzle can please let us know as soon as possible, it would be much appreciated. Thank you!

Raphaela