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Topic: Second Content
FullyWildCards Posted: Friday, December 20, 2019 1:35:11 AM
Karen Coffelt wrote:
Shelli Fitzpatrick wrote:
RoyK_is_a_She wrote:
@ZAZZLE - Is there a procedure in place to confirm that Secondary Content is VISIBLE ON THE FINAL PRINTED PRODUCT in order for our Royalty reduction to occur?



I sure do not want to pay for invisible things... this will make gaming the system way too easy for the secondary providers.


Adding: I want to see what I am paying for.

Or better yet I don't want to pay for it. I want Zazzle to make the customer pay for it. How hard is that?


These questions need to be answered!

They needed to be answered right from the beginning but they have been ignored all this time.

We have to be able to keep records. Already our payment history is hard to keep track of with the bare bones information we have to work with.

You should have just given us the opt out and you still should.



+1
We need to be able to opt out. I was playing around, and there seems to be no way to delete a background except through clicking the undo button. How many customers will figure that one out or even care if they background is hidden by the primary original background image?

I don't want to have to redesign almost 5K products, and I want to be able to allow the customers to be able to customize to their heart's content, but not if I'm going to have to pay for them to add secondary content. I don't mind so much if the customer is adding it and can see it and like what they've added, but when they add something and it gets hidden by the primary background and can't figure out how to get rid of it or don't want to bother or even care, then I shouldn't have to pay for that.


+1

Topic: Second Content
FullyWildCards Posted: Friday, December 20, 2019 1:35:11 AM
Karen Coffelt wrote:
Shelli Fitzpatrick wrote:
RoyK_is_a_She wrote:
@ZAZZLE - Is there a procedure in place to confirm that Secondary Content is VISIBLE ON THE FINAL PRINTED PRODUCT in order for our Royalty reduction to occur?



I sure do not want to pay for invisible things... this will make gaming the system way too easy for the secondary providers.


Adding: I want to see what I am paying for.

Or better yet I don't want to pay for it. I want Zazzle to make the customer pay for it. How hard is that?


These questions need to be answered!

They needed to be answered right from the beginning but they have been ignored all this time.

We have to be able to keep records. Already our payment history is hard to keep track of with the bare bones information we have to work with.

You should have just given us the opt out and you still should.



+1
We need to be able to opt out. I was playing around, and there seems to be no way to delete a background except through clicking the undo button. How many customers will figure that one out or even care if they background is hidden by the primary original background image?

I don't want to have to redesign almost 5K products, and I want to be able to allow the customers to be able to customize to their heart's content, but not if I'm going to have to pay for them to add secondary content. I don't mind so much if the customer is adding it and can see it and like what they've added, but when they add something and it gets hidden by the primary background and can't figure out how to get rid of it or don't want to bother or even care, then I shouldn't have to pay for that.


+1

Topic: Updated Chat Functionality - official feedback thread
FullyWildCards Posted: Friday, December 20, 2019 1:18:52 AM
ValeriesGallery wrote:
I had my first chat and here are some of my thoughts:

-Perhaps it should be called the message the designer instead of chat. Chat seems to give the impression someone is sitting at the computer waiting to respond.

-Perhaps instead of a red dot next to the speech balloon chat symbol, the symbol should fill in with blue. I almost missed the fact that I had a message!

-Perhaps before starting a chat, a window should pop up telling the customer if you have concern A, B, C etc, then contact customer service here.

-Maybe have the customer fill out a form including the product info and/or problem to see if its a customer service issue or a designer issue. I had a customer ask about my "obi wan" kitty design. Only problem is, I don't have an obi wan kitty design. So my question is, is the customer asking about my warrior kitty design or my ninja kitty design?


+1


Topic: Updated Chat Functionality - official feedback thread
FullyWildCards Posted: Friday, December 20, 2019 1:18:52 AM
ValeriesGallery wrote:
I had my first chat and here are some of my thoughts:

-Perhaps it should be called the message the designer instead of chat. Chat seems to give the impression someone is sitting at the computer waiting to respond.

-Perhaps instead of a red dot next to the speech balloon chat symbol, the symbol should fill in with blue. I almost missed the fact that I had a message!

-Perhaps before starting a chat, a window should pop up telling the customer if you have concern A, B, C etc, then contact customer service here.

-Maybe have the customer fill out a form including the product info and/or problem to see if its a customer service issue or a designer issue. I had a customer ask about my "obi wan" kitty design. Only problem is, I don't have an obi wan kitty design. So my question is, is the customer asking about my warrior kitty design or my ninja kitty design?


+1


Topic: Updated Chat Functionality - official feedback thread
FullyWildCards Posted: Friday, December 20, 2019 1:16:40 AM
Karen Coffelt wrote:
Catnip wrote:
none of us need to justify why we don't want to chat


Amen to that! Although I do want to have the ability to chat with my customers about my designs only, I certainly can understand why some people would not want to chat. You're absolutely right that customers are going to expect us to be able to answer customer service related questions. I will just kindly refer to customer care, and if they get irritated with me, then so be it. I might lose a few sales, but I'm sure it will only be a drop in the bucket in the grand scheme of things.


+1