Royalty Payment Updates and a Tax Season Reminder
Posted: Thursday, February 13, 2014 10:31:39 AM
Hello, everyone!

Tax season is almost upon us, and with earnings on all of our minds we wanted to let you know of a few small improvements related to your royalty payments.

We know you like to get paid (doesn’t everyone?) so we want to be fully transparent with you about these improvements. In order to be able to respond to all of the issues that arise in a timely manner, we’re making some changes starting now.

1. Any designers whose profile information is incomplete or incorrect will have the payment cancelled (e.g., incomplete names, addresses or incorrect tax identification numbers). The payments will be canceled and the funds returned to the account no later than the 20th of the month they were issued and the accounts will be placed on hold pending corrections. Please contact Zazzle directly if you have any specific questions.

2. Any checks returned as undeliverable will have the payments canceled and the funds returned to the account within 10 days of receipt and the accounts will be placed on hold pending corrections.

3. Any claims regarding payments not received within 90 days of issuance will be researched to determine the issue. If it is confirmed that the payment was lost (i.e. the check has not been cashed) a replacement will be sent.

4. Any claims regarding payments not received beyond 90 days of issuance will be researched to determine the issue. If it is confirmed that the payment was lost (i.e. the check has not been cashed) the payments will be canceled and the funds returned to the account. The funds will then be added into the next payment cycle based on the designer's payment settings. No replacement payments greater than 90 days will be issued.

5. Checks that are stale dated (beyond 180 days) will be voided on at least a quarterly basis, the payments will be canceled and the funds returned to the account and the accounts will be placed on hold pending corrections.

Canceled payments will continue to show in your account, so you will be able to see what has occurred with your payment.

As always, please make sure that all of your payment information is correct and fully matches your tax ID number to make sure you get your reportable income from Zazzle.

VERY IMPORTANT NOTE: If you make any updates to your payment information, such as inputting the correct name for your Tax ID number or entering a new address, there will be a 30 day delay on your upcoming payment to allow for these updates to go into effect.

If your account has been placed on hold pending corrections or updates to your payment information, please make sure to change these settings back to “Normal” after you have made these changes to ensure you receive your next payment as scheduled.

Thank you!

Best,
Liz

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