Note to Designers on Customer Inquiries 2020-06-12
Posted: Friday, June 12, 2020 1:46:36 PM
Dear Zazzle Designer,

We know that some of you are experiencing an influx of customer inquiries and we appreciate your patience and support during this time.

Please know that our Customer Care team is working hard to get through the queue.They are eager to help and will respond to any questions within 3-4 business days.

Our Customer Care team has also proactively reached out to affected Customers with options about receiving account credit and/or refunds for their delayed and/or cancelled orders.

If you are still receiving questions from Customers and you would like to help them, please advise the Customers the following:

If the Customer would like to get the status of their order, please have them fill out the Customer Care questionnaire here.

If the Customer wishes to cancel their order, please ask them to do the following:
  • Please go to the order history page.
  • Click on the order ID of the order you wish to cancel.
  • You will see the ‘Have a question about your order? Contact us!’ message below the order details. Please click on the ‘Contact us’ link which will route you through the order cancellation process.

    If the Customer wishes to return their order, please ask them to do the following:
  • Please go to the order history page.
  • Click on the order ID of the order you wish to return.
  • You will see the ‘Need to return an item? Visit our Returns Center.’ message below the order details. Please click on the ‘Returns Center’ link which will route you through the order return process.

    We hope this helps and we are grateful for your support.


    The Zazzle Team
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