Marijuana and Cannabis products?? Where are they? They have disappeared!
Posted: Thursday, January 30, 2020 6:28:00 AM
I can't find ANY marijuana or cannabis products since yesterday morning 1/29/20 ALL marijuana and cannabis products have been removed from the Zazzle market place!! Mine included that I have had on for YEARS!! They are in my store are new ones are being approved but even the ones I have had on for years are gone and so are everybody else's??? Why? Where did they go and why wasn't I notified?
The products they do have under marijuana only a few really represent the design or plant.
Where are all of the marijuana and cannabis products in the Zazzle market place?
I have asked tech support and have still not received an answer. Crying Crying Crying
Posted: Thursday, January 30, 2020 6:49:45 AM
Have you checked your content filter settings? In "My Account" look at "Account Settings" and scroll down to "Content Filter Settings". You most likely want it "Off" if you want to see products of all ratings.

If you're not logged in, I believe you only see G rated products.
Posted: Thursday, January 30, 2020 6:56:23 AM
I just did a search for cannabis (I don't have my account filtered for G rated products) - tons of products came up....
Posted: Thursday, January 30, 2020 7:48:51 AM
Angel O'Grady wrote:
I can't find ANY marijuana or cannabis products since yesterday morning 1/29/20 ALL marijuana and cannabis products have been removed from the Zazzle market place!! Mine included that I have had on for YEARS!! They are in my store are new ones are being approved but even the ones I have had on for years are gone and so are everybody else's??? Why? Where did they go and why wasn't I notified?
The products they do have under marijuana only a few really represent the design or plant.
Where are all of the marijuana and cannabis products in the Zazzle market place?
I have asked tech support and have still not received an answer. Crying Crying Crying


Hi Angel, I was able to view your Mountain High Pharms store and from the Home tab in your store, I can see your marijuana/cannabis products. I can click on them and view them. I can view your collections and see the products there.
A problem occurs when I click on the Products tab in your store. I get a "Oops, something went wrong" 404 error. I also get this same error message if I click on the "view all products" link on your store's landing page. Something is definitely wrong. Maybe Zazzle mods can look into this for you.

Susan
Posted: Thursday, January 30, 2020 8:11:38 AM
Log in and make sure your not filtering - I could see all of your cannabis products.
Posted: Thursday, January 30, 2020 11:39:33 AM
Hi Angel, thank you for flagging this and to everyone for all the help, advice and testing provided, truly appreciate it.

Polenth and Invincible Penguin are absolutely correct in that you do need to be logged in to an account and have your age rating filter set to either 'moderate' (up to PG-13) or 'off' to be able to see products on the website that have age ratings set to be PG-13 and/or above, as is the case of the items in your store which are marked as PG-13.

I performed some tests regarding this and I was able to find your products on the website (when logged in and with the age rating filter turned to moderate or off).

Having said that, I was able to replicate the results/issues reported by The Dancing Pelican (products show up correctly on the homepage of the store but both the Products tab and the 'View All Products' link return a 404 error).

I forwarded all of this information onto our team in hopes they can get this fixed as soon as possible.

Will post here once I have an update to provide. Thank you for your understanding and patience while we try to have this fixed.
Posted: Thursday, January 30, 2020 3:37:39 PM
Thank you everyone for your support!! I have my filter off and have it that way the whole time but thank you for suggesting to check that. I did that first thing. I do see the 404 Error Page not found?! Thank you so much for seeing that The Dancing Pelican! I would have never seen that.

I am still not getting anything for cannabis or marijuana except for the same 375 products that really don't pertain to marijuana.. most are for a marina or for a maribug and these empty pipe full pipe memes

Thank you, Tiago for looking into my problem I am relieved to know they haven't discontinued selling marijuana or cannabis products on the market place. Seeing it my store is great but even better if I can share my designs on the market place.

Please keep me posted on a resolution.
Posted: Thursday, January 30, 2020 6:16:00 PM
Strange.... I can see all of your stuff and all of the stuff in the market place..... well - I didn't go through all 15 pages, but they were there.. and no 404 errors if I look at a specific product.

Is there a parental control you can set in your browser?
Posted: Friday, January 31, 2020 4:18:08 AM
So confused, cant get a straight answer from anyone! I have so many products I want to create this weekend and I'm just in limbo.
No one can tell what's wrong and why I cant see any of my products on the market place? Or anyone else's when logged in and my content filter off And when I just checked on my product page on my store it is still giving me the no page found 404 error. Just so bummed out!
Posted: Friday, January 31, 2020 5:52:31 AM
The only thing I can think of--and it's a longshot--is that you might try a different browser. I'm using Firefox and can see anything and everything.
Posted: Monday, February 03, 2020 7:35:35 AM
Sad Crying Still no luck on anything that I have tried on my end I am so bummed out! I still have had no response from tech. They were off for the weekend Sad I hope they are looking into it today! I still am getting the no page found 404 error when you go to my product page and my content filter doesn't work. I'm not even sure if my products can be seen in the market place by others who can see marijuana and cannabis? like leggings or nail art?? I added the most products to those pages last week.
UGH! I have so much that I want to do with this store and now my hands are completely tied!

Bummed out in Limbo! Crying Crying Crying
Posted: Monday, February 03, 2020 8:45:34 AM
Ok, thought I'd give it a bit to shake out, but it hasn't... The pages of results contain a store that uses "marijuana" as a tag, spam.
So... I checked a few of my stores. I made sure to use the "Public" filter, to see which are supposed to be in the marketplace. Found a few hundred that should be listed. But, nope, none of them are in the market. Now I have to wonder which other products I have are missing in the market, because I should have sold something specifically for Val day, and nothing yet.

So, mark me down as Cannabis Products missing from the Marketplace, too.

Thanks.

ETA: Angel, my last viewed dates are one month ago. How about you?
Posted: Sunday, February 09, 2020 10:50:13 AM
mine was from about 3 weeks ago, dang! I just keep getting the same response from tech saying I need to change my filter or put my PG13 marijuana products to rated G which is just silly! So bummed out they are not finding a solution to this problem! How am I supposed to build my store or add products if I can't see them in the market place! UGH!Crying Sad
Posted: Sunday, February 09, 2020 12:48:49 PM
I doubt they’ll allow marijuana products to be rated G until it is legal in all states and/or federally legal.
Posted: Monday, February 10, 2020 1:50:39 PM
Yikes! It's like my entire store doesn't exist. I have my filter set to off. My products are all rated pg-13. But my store products page shows up totally blank with the correct filter settings.
Posted: Monday, February 10, 2020 1:59:18 PM
CannabisArts wrote:
Yikes! It's like my entire store doesn't exist. I have my filter set to off. My products are all rated pg-13. But my store page shows up totally blank with the correct filter settings.


When I look at your store, there are 6 recently created products, but when I click on "view all products," there is only one: Cool Skulls Cosmetic Bag.

When I look at your collections, I see three. 22, 14, 58 items. All the items are there.

Very strange!
Posted: Monday, February 10, 2020 2:29:21 PM
AugieDoggyStore wrote:
CannabisArts wrote:
Yikes! It's like my entire store doesn't exist. I have my filter set to off. My products are all rated pg-13. But my store page shows up totally blank with the correct filter settings.


When I look at your store, there are 6 recently created products, but when I click on "view all products," there is only one: Cool Skulls Cosmetic Bag.

When I look at your collections, I see three. 22, 14, 58 items. All the items are there.

Very strange!


That is what I see logged out. If a product is not in a collection it is invisible apparently. I actually have 201 products in the store. But logged out only see the 1 bag with the proper filter on.
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