--FREQUENTLY ASKED QUESTIONS-- for new Zazzlers 9 pages: [1] 2 3 4 5 6 7 ... Last
Posted: Wednesday, November 04, 2009 7:59:19 AM
Some questions are asked more than others, particularly when someone is new and still learning the ropes, so here's a list of some of the most commonly-asked questions and their answers. If there is a question you think should be included in this list, please feel free to let me know.

Q.) Does anyone really make money on Zazzle?
A.) Of course! Anyone you see with a zPRO icon next to their name has earned at least $100 a month for three consecutive months, and there are shopkeepers on Zazzle who make a living entirely on their shops. As with anything worth doing, you get what you put into it--if you work hard and post quality work, you will see sales. (See The Top Ten Mistakes Zazzlers Make for more tips on building a strong store.)

Q.) I posted postage stamps, but they're not showing up in my store! What's going on?
A.) Stamps require approval by the USPS before they can be posted publicly in the marketplace. It can sometimes take more than 24 hours for new postage stamps to appear publicly in your shop, so don't panic.

Q.) I have posted products to my shop, and they're not showing up! Where are they?
A.) When you post a new product for sale, it can take a while for the Zazzle site to "catch up", so your new products may not appear in your shop for a while. Usually, new products will show up within an hour or so, but may take longer if the site is undergoing maintenance or updates. Other reasons your products may not be showing up:
*You have set the visibility to "hidden" or "direct only" instead of public
*Your products are awaiting approval, as in the case of Keds and Postage
*You are logged into one of the international domains (such as .uk or .de) and certain product types (like postage) do not appear in international domains.
*You may need to empty your cache to see your shop in its current state.

Q.) Why was my design rejected/deleted or purchase canceled?
A.) The most common reason a design is rejected or a purchase canceled is due to copyright or trademark infringement. If a customer tries to order an item that would violate copyright or trademark law, Zazzle is required by law to deny the sale. Some designs that are not allowed due to copyright, trademark, or intellectual property law:
*Images or names of celebrities--celebrities retain the rights to their own image. (Politicians are the exception to this rule)
*Images of or references to copyrighted characters or concepts (such as Mickey Mouse, CSI, the Twilight series, etc)
*Trademarked names, images, or phrases (The Coca Cola logo, the phrase "Just Do It", the word "Pepsi")
*Any image that you do not have permission from the copyright owner to use. This includes photos found in image searches such as Google or Flickr. If you did not create the image or photo yourself, you must be able to verify that you a.) have permission from the copyright holder to reproduce the image, b.) that the image is in the public domain, or c.) that the image is old enough that the copyright has expired (laws vary on vintage graphics).

Additionally, if you allow your products to be customized and a customer tries to customize the item in a way that violates one of the rules above, that order will also be rejected by Zazzle.

Q.) When do I get my money?
A.) When you make a sale, it will take 30 days for the earnings to clear. When you have $25 or more in cleared earnings, Zazzle will send you a check at the next pay period.

Q.) How do I include pictures in my posts?
A.) The code to post pictures is:
Code:
[img]IMAGE LINK[/img]
If you want to put an image in your post, all you have to do is click the button (Up where you can choose your font style and color) and put the image location in between the two pieces of code.

Q.) Is there a way to easily see my total sales for the month?
A.) Go to your account, click the Earnings tab, and click "History". Your Earnings History page will appear. You will have the option via the drop-down menus to filter your earnings by specific shop or time period. Click the drop-down menu to view your sales for the current month, quarter, year, or custom span of time. You can also download the results into an excel file, but when adding up your sales, make sure to take into account canceled orders.

Q.) Can I delete comments on my products or shop wall if I don't like them?
A.) Yes. If someone is posting negative or inflammatory comments, or if you feel like they're just using your comment wall to promote their own shops, you can easily delete their comments. (Just go to the comment in question and click "Delete". You can also turn the comment wall on your shop off, but unfortunately, you cannot do that for individual products.

Q.) How do I know who bought my items? Can I thank them for their purchase?
A.) To find out who bought your items, go to your account, click the "Earnings" tab, and click "Royalty History" on the sidebar. It will show you a detailed report with some basic information about who bought what. Unfortunately, there is no way for us to personally thank our customers--a necessary measure to protect customers from possible harassment.

Q.) Should I hide or delete out of season products?
A.) Absolutely not! Many people shop for holiday items out of season, and if your products aren't out there, you'll miss a sale! Furthermore, your products gain greater status in search engine results the longer they're out there and the more hits they get, so don't handicap yourself by pulling your perfectly good merchandise out of the marketplace.

Q.) Can I open more than one shop?
A.) You can have as many shops as you want, and with Zazzle's new consolidation tool, you can now have them under one account. Go to your "My Zazzle" page, click the "store" tab, then click the "Open New Store" button.

Q.) When should I open more than one shop?
A.) This is a difficult question to answer, because it entirely depends on the individual situation. Now that Zazzle allows consolidation of stores under a single account, it's easier than ever to keep track of multiple stores and create niche shops for your various ideas, but there's no rule that says you HAVE to have multiple shops either.

Creating multiple shops is a good idea if:
*You want to offer products in widely different themes. For example, you may open different shops to separate your children's art, gothic designs, political designs, etc.
*You want to create a niche shop so that customers can more easily find what they are looking for. For example, you may open a baby niche shop if you want to offer a variety of baby-friendly designs and don't want customers to have to sift through 77 pages of your "I ♥ Flip-Flops and Dachshunds" designs to look for gifts for little Mikey's first birthday.
*You don't want to alienate customers with potentially controversial products. Many professional Zazzlers create separate shops for political and religious products, to avoid upsetting potential customers that would otherwise purchase from their main store.
*You just want to try something new. There's nothing wrong with creating a new shop just because you had a good idea. You can always copy the products over to your main shop later and abandon the new shop if you decide it's just not working out.

Q.) What is the difference between "Private" and "Hidden"?
A.) Answer courtesy of josef12:
josef12 wrote:
Private products are available to you only. They can only be accessed when you're logged into that store specifically. They end up there after you add them to the cart or are awaiting approval from Zazzle's content management team (stamps, shoes).

Hidden products are public, but are concealed from view by others. A lot of people post for sale hidden so they can create a whole new line of products and make them available all at once.

Direct/API also won't show in your store, but are available to outsiders. If you want to create a line of products for one customer only and don't want others to see them, make them direct/API and then give that URL to your potential customers.
Posted: Wednesday, November 04, 2009 8:15:27 AM
Amazing list! This is going to be really helpful to alot of people. Hope it gets a sticky Grin
Posted: Wednesday, November 04, 2009 8:39:40 AM
Bravo!

Idea Idea Idea
Posted: Wednesday, November 04, 2009 10:14:56 AM
Wonderful idea, Customizables. Thanks for doing this!

Could you also add information on formatting referral links? I see that one come up a lot (and just came across it again, which made me think of it).

I had an explanation for it in this thread that I think covers it, but there's also information in the following threads that could be pulled together for one good, thorough explanation:
How do you write referral links for product searches
Linking to sections
Referral link structure
See examples provided - example for store, product, category, store search, and full zazzle search

If you do add this, you may want to add instructions for "grabbing" the star as well. See this thread. There's some debate in one thread as to whether or not it's necessary, but I did notice when I "grabbed" the star, I got a pile of referrals shortly after. Probably coincidence, but unless someone knows for a fact if it's necessary or not, it's better safe than sorry. Smile

Patricia
PR Prints
Posted: Wednesday, November 04, 2009 10:16:00 AM
Excellent! Now let's hope it gets read! You should petition for this to be the landing page for the Forums so it will be read before anything else lol
Posted: Wednesday, November 04, 2009 12:24:08 PM
Very helpful!!!!!
Posted: Wednesday, November 04, 2009 5:12:54 PM
PRPrints wrote:
Wonderful idea, Customizables. Thanks for doing this!

Could you also add information on formatting referral links? I see that one come up a lot (and just came across it again, which made me think of it).

I had an explanation for it in this thread that I think covers it, but there's also information in the following threads that could be pulled together for one good, thorough explanation:
How do you write referral links for product searches
Linking to sections
Referral link structure
See examples provided - example for store, product, category, store search, and full zazzle search

If you do add this, you may want to add instructions for "grabbing" the star as well. See this thread. There's some debate in one thread as to whether or not it's necessary, but I did notice when I "grabbed" the star, I got a pile of referrals shortly after. Probably coincidence, but unless someone knows for a fact if it's necessary or not, it's better safe than sorry. Smile

Patricia
PR Prints

Thanks! I wanted to include something about referrals, but don't fully understand it myself, so I'll try to put something together from your reply. If you could put together the question and answer for me, that would be immensely helpful.
Posted: Friday, November 13, 2009 6:22:34 AM
Sorry for not getting back to you. I've been offline more lately - first studying for an exam, and then fighting off the flu (finally coming out the other side, I think). I'll see if I can put something together for you over the weekend at the latest.

I also thought about the "how do I print white on t-shirts?" question. Would you like to include that one?

In addition, I just found a question in another thread and wanted to suggest including it here. Someone asked the difference between "private" and "hidden" products, and josef12 provided a great answer.

I'll get working on that referral question for you.

Thanks,

Patricia
PR Prints
Posted: Friday, November 13, 2009 6:31:53 AM
Thanks so much for the input!

Hope you're feeling better Love
Posted: Monday, November 23, 2009 9:12:19 AM
Thanks so much!
This really helped, and I have been trying to figure out some of those answers for ages!
Great list.
My advice: Read it, it really helps.

Shocked Shocked Shocked Shocked Shocked
www.zazzle.com/pjrob2000
Posted: Monday, November 23, 2009 9:38:14 AM
Glad I could help.
I really need to add some of the new Q&A's, but I'm just not feeling very motivated today x_x
Posted: Monday, December 07, 2009 5:14:10 PM
Ya gotta love these ProSellers who take the time to help people out. In business, when you seek success at something, seek out those who have. Zazzle needs to tag those of you who do help others as Mentors, a little recognition or something, maybe a pie....or cookies, or a 59 Vette. After-all, it all ties into Zazzles success in a bloated and competitive market.

Until that happens....a truckload of thanks.
Posted: Monday, December 07, 2009 8:43:57 PM
BarracudaBobs wrote:
Ya gotta love these ProSellers who take the time to help people out. In business, when you seek success at something, seek out those who have. Zazzle needs to tag those of you who do help others as Mentors, a little recognition or something, maybe a pie....or cookies, or a 59 Vette. After-all, it all ties into Zazzles success in a bloated and competitive market.

Until that happens....a truckload of thanks.
XD Muchas gracias.
You're makin' me blush. lol
Posted: Friday, December 11, 2009 5:59:56 PM
Thank you everyone for the good information here. I've been reading and puzzling over the referral links. I added two to my main page and wanted to have their banners be the link method, not the typed 'So & so's zazzle store' text that the link builder puts together. I've done that and like the way they look. I see the rf followed by a number so I'm assuming that's my referral id number. It's the only ? in the line so I think that's correct to leave it that way without substituting the &.

If I've misinterpreted any of the info provided here please comment...

But a big thanks! Golders
Posted: Tuesday, December 15, 2009 5:49:09 AM
goldersbug wrote:
Thank you everyone for the good information here. I've been reading and puzzling over the referral links. I added two to my main page and wanted to have their banners be the link method, not the typed 'So & so's zazzle store' text that the link builder puts together. I've done that and like the way they look. I see the rf followed by a number so I'm assuming that's my referral id number. It's the only ? in the line so I think that's correct to leave it that way without substituting the &.

If I've misinterpreted any of the info provided here please comment...

But a big thanks! Golders


Did you set the links on your front page with your * or referral ID? If so, referrals do not work inside of Zazzle. The * and referral ID only work when the links are placed outside of Zazzle.
Posted: Wednesday, December 30, 2009 11:31:47 AM
This helped me greatly, thanks Smile
Posted: Thursday, January 21, 2010 7:21:34 PM
Thanks, that did answer some of my questions ^_^
Posted: Friday, January 29, 2010 8:03:01 PM
Keep it up, Lydia!
I'm really just "bumping" this, but without Pros like you out there, all would be chaos. You are doing a great service to those who really want to succeed in the POD/Zazzle system.
I would have quit long ago, if not for your posts. Especially the "Top ten".

Roses Roses Roses Roses Roses Roses Roses
Posted: Friday, January 29, 2010 9:51:43 PM
Wow, thanks Softproduct... You just gave me like... a week's worth of warm fuzzies. Love

Incidentally, I'm working on some vids for YouTube--another Zazzler suggested I do "lessons" online to help people with Zazzle and artwork.
Posted: Wednesday, February 03, 2010 1:38:31 PM
I would have to agree with what Softproduct said. I too would have given up by now if not for your help, Lydia. Can't wait to see those "lessons".
Posted: Wednesday, February 03, 2010 1:39:32 PM
I ran into a hurdle with those lessons I was working on... Unfortunately, youtube has a 10 minute limit, and I...well... I'm a little long-winded. >.<
Posted: Tuesday, February 16, 2010 3:15:24 AM
Customizables wrote:


Q.) Can I open more than one shop?
A.) You can have as many shops as you want, but you need to create a new account for each one. Use the same e-mail and information so that you can link them all together in one main account for a Volume Bonus.
[/quote]

Is that ALL you have to do to link stores - use the same email address and information? Or is there somewhere you have to go to 'physically' link two stores for the purpose of earnings?

Thank you for the very informative post!!
Posted: Tuesday, February 16, 2010 3:58:50 AM
Quote:
Is that ALL you have to do to link stores - use the same email address and information?


Yup.
Posted: Tuesday, February 16, 2010 4:03:52 AM
cowboyannie wrote:
Quote:
Is that ALL you have to do to link stores - use the same email address and information?


Yup.


Thanks for the superfast reply!!! Smile
Posted: Wednesday, February 17, 2010 1:36:00 PM
Could someone please explain to me in very clear and simple terms how to set-up the RSS Configuration. I have read the user guide for this, I tried the steps on page 5 of this manual. Sorry, but I still need some help!

Thank you - Daniel
Posted: Wednesday, February 17, 2010 1:36:50 PM
Could someone please explain to me in very clear and simple terms how to set-up the RSS Configuration. I have read the user guide for this, I tried the steps on page 5 of this manual. Sorry, but I still need some help!

Thank you - Daniel
Posted: Wednesday, February 17, 2010 8:12:47 PM
I would love to help, but I really don't understand it myself. You may want to post an entirely new thread asking for help so that more people see your question.
Posted: Saturday, February 20, 2010 10:24:58 AM
Hi, i'm new here, looking around.
The one question i can't find the answer of is:

Who owns the copyright of the uploaded work that is for sale?
I'm really interested in opening an online store using Zazzle, but i do want to keep my work as "my work".

Can anyone comment on that? Thanks!

Sietse
Posted: Saturday, February 20, 2010 11:05:10 AM
We retain the ownership of our designs. Zazzle just provides us with an easy way to market our work.
Posted: Saturday, February 20, 2010 12:26:32 PM
That's Great!

Thanks for your answer, i'll be starting my Zazzle shop soon Smile
Are there any restrictions in any way, for putting on your name / year / copyright / or something like your logo on the items?
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