The Little "c" in Earnings Report Noting the Item Was Customized - ?
Posted: Tuesday, January 28, 2020 8:03:04 AM
The c means they changed something by actually entering the design tool ("customize further") so it doesn't show up if all they did was change template text on the product page ("Personalize")?
Someone bought a tote bag last night that has an "optional text here" template field on the back but it doesn't show the c in my earnings report so I'm worried it'll be a cancellation because they forgot/didn't notice the template text and ordered it that way.
Posted: Tuesday, January 28, 2020 8:25:56 AM
I think if the customer doesn't change the template text that Zazzle emails the customer and asks if they meant not to change it.

The customer doesn't have to go into the designer for the c to show up in the report. If they change it on the product page the c is in the report.
Posted: Wednesday, January 29, 2020 8:11:42 AM
Maz wrote:
I think if the customer doesn't change the template text that Zazzle emails the customer and asks if they meant not to change it.

It's pink this morning so that's probably what happened. Hopefully it'll show up again as being re-ordered.

Maz wrote:
The customer doesn't have to go into the designer for the c to show up in the report. If they change it on the product page the c is in the report.

Good to know, thankyou.
Posted: Wednesday, January 29, 2020 1:11:05 PM
Col's Creations© wrote:
It's pink this morning so that's probably what happened. Hopefully it'll show up again as being re-ordered.

It's been re-ordered and this time it does show the c for customized and interestingly enough, she paid $4.32 more for it today than she did on the original order from the 27th. Weird.
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