Some collections and categories are missing the public store
Posted: Thursday, February 13, 2020 5:40:49 AM

I read a lot about creating shop categories and collections in this forum and also in the tipps for new zazzle members. Now I have the following question:

1. Almost all of my 12 Collections do not show on the public view of the shop, but just in the edit-mode. Only 3 collections do show in the shop. I can't see any difference. Why?

2. I created 5 categories. Only one shows in the public view of the shop. Why is that?
Every category has already a few products. I can't see any differences between them.

Thanks for your help!

Birgit (freitagsbilder)
Posted: Thursday, February 13, 2020 7:11:30 AM
As far as collections go, there's a handful of threads that have already discussed them having issues, store categories must have a cover photo if you want them to show up publicly in your store.
Posted: Thursday, February 13, 2020 7:13:15 AM
When did you create the collections and categories? They need to be indexed. Has it been 24 hours or more?
Posted: Saturday, February 15, 2020 6:24:21 AM
I also have missing categories in my store. When I display all categories some of the category titles appear but no image above the title. When I click on the title it will take me to the category and does show the products within it as they should be. So all the products/and categories ARE there but for some reason the images for several of the product categories are missing but when clicking on the category name it takes me to the products as it should. Guess as long as the products are there it does not matter much whether I see the category image for a particular category but still wonder why that is.
Posted: Monday, February 17, 2020 8:37:41 AM
Hi all, there is a dedicated thread on this topic in the technical forum. You can follow the conversation there and highlight any issues you are having. I am locking this for now, thanks Smile
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