Responding To Comment In My Store
Posted: Monday, December 03, 2018 7:29:36 PM
I received a comment today in my store that is a question about the product (Christmas Stocking).

Here is a copy of the comment:
"CHRISTMAS STOCKING"
I WOULD LIKE TO KNOW THE 9 IN BY 16 IN STOCKING, IS THAT 9 UP AND DOWN AND 16 SIDE TO SIDE?

Is there any way I can respond? Would like to send them to Customer Support.
Posted: Tuesday, December 04, 2018 1:37:46 AM
I've never been able to reply to any comments in my store, which I don't know why we aren't able to.

What I do is comment in my store after the comment and hope the person who lef the comment sees my comment. But I doubt they ever do.
Posted: Saturday, December 08, 2018 4:17:14 AM
I am pretty sure that 9 inches would be the width and 16 inches would be the length
Posted: Monday, December 10, 2018 8:39:45 AM
It doesn't allow you to respond directly, but you can add a comment in answer to them if you want. Hopefully they will see it to answer their question.
Posted: Wednesday, December 12, 2018 7:11:08 PM
anuradesignstudio wrote:
Here is a copy of the comment:
"CHRISTMAS STOCKING"
I WOULD LIKE TO KNOW THE 9 IN BY 16 IN STOCKING, IS THAT 9 UP AND DOWN AND 16 SIDE TO SIDE?
Good luck, this person is not the sharpest pencil in the box. Shocked Laughing
Posted: Wednesday, January 02, 2019 1:09:16 PM
It is frustrating sometimes to not be able to get a direct message to someone posting questions or negative comments about delivery time or requests to cancel an order. I don't think they understand that the artists do not see their method of time or that the artists are not individually boxing and sending the orders. (Thank goodness for that; it's part of what makes Zazzle a great place to design!)
Users browsing this topic
Guest


Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
Print this topic
RSS Feed
Normal
Threaded