Quick Question re Referrals 3 pages: 1 2 [3]
Posted: Friday, August 18, 2017 1:35:39 PM
Shelli Fitzpatrick wrote:
How do you opt in to those? I just get up really early every time a sale is expiring and see what the new one is, then update my site... although I am about on the verge of taking my site down due to this very thing we are discussing here.

I think somewhere in the back end you can sign up for them, but the sales change, so I don't make plans based on those emails. I get up early and update my sites, just like you.

I've invested too much to take my sites down, and I dare say you have too, but I promote more of me and less of everyone else. Now and again, I do get a referral though.
Posted: Friday, August 18, 2017 1:38:06 PM
Fuzzy Felosarix wrote:
Some people believe in the 'spirit of the program', and the principle that affiliate links should actually have something to do with promoting the products a site sells.

Some believe that any link that leads to the site is "promotional", even if it's so far removed from the actual purchasing process as a link to unsubscribe from a site's emails.

It's a difference of opinion on what constitutes ethical business practices.

Of course, the only winner is the one that makes the actual rules - the site's owner.

And no, I don't consider it a 'win' if I did a bunch of hand-holding with the customer, and then lose my referral on a sale because they clicked one of Zazzle's shiny links. That referral is sometimes worth more than the royalty I would make. (Do not presume to lecture me about where to set my royalties, either.)

The much larger point here is that Zazzle's current practices are discouraging to the actual practice of affiliation. It is already an uphill battle because of all the other things that can interfere with setting a cookie. Having their own affiliate IDs puts them in competition with actual affiliates, and stacks the deck against us further.

So I only promote my own products. Not to make referrals that never come (there's just no point at all in bothering), but solely in the interest of selling my own stuff. The referral program could disappear tomorrow and it wouldn't hurt my feelings at all, because to me it's already long dead anyway.

+1
Posted: Friday, August 18, 2017 2:18:04 PM
RGebbiePhoto wrote:


These are impossible factors to determine, I don't see anything wrong with Z putting their links, if it creates a solid sale, then I get paid. If it falls thru, I'm not any more put out than I was before it happened.

While I don't get a HUGE volume bonus at the end of the month, I get a few pennies once in a while. So I know the referral system works.



That works for your own products, you still benefit whether you get a referral or not... That is not what I am talking about. I promote zero of my own products on my affiliate site, so if something happens to cause me not to get a referral but the sale still goes through the only ones who benefits from that sale is Zazzle and the designer... but I get nothing for my promotion and bringing a customer to the site.

This is why I said earlier that I should only promote my own products but the point of an affiliate program is so the promoter gets compensated from thier promoting of someone else's products.
Posted: Monday, August 21, 2017 10:21:28 AM
I want to clear up some misunderstandings you have around our business model. We do use RF codes for tracking purposes to determine which link is credited with a sale. If a referral is not credited to an affiliate, then that referral fee goes to pay for the expense of the other marketing channels which drove the sale. These marketing channels include advertising, email, shopping feeds, etc. all of which are all paid channels. In general, a customer touches multiple channels and clicks multiple links during their shopping session, so it requires us to be vigilant in crediting the appropriate paid channel
Posted: Monday, August 21, 2017 10:55:32 AM
Christine wrote:
I want to clear up some misunderstandings you have around our business model. We do use RF codes for tracking purposes to determine which link is credited with a sale. If a referral is not credited to an affiliate, then that referral fee goes to pay for the expense of the other marketing channels which drove the sale. These marketing channels include advertising, email, shopping feeds, etc. all of which are all paid channels. In general, a customer touches multiple channels and clicks multiple links during their shopping session, so it requires us to be vigilant in crediting the appropriate paid channel


I appreciate the explanation but I think there is something broken with the way it works. Why isn't there a better chance for the affiliate to get the referral? If a customer clicks on my link from say, Pinterest and comes to the Zazzle site, I am the one who brought them to the site and I am the one who should get the referral fee. If something goes wrong and they need to reorder why does that disqualify the referral? it is still the same sale right? then it should still be my referral. It really doesn't need to be so confusing and it shouldn't be so hard to credit the appropriate affiliate. If the window of time was longer before any other link was allowed to override the original referral link all this would be much more fair. As it stands now, there is very little incentive at all to be an affiliate. I cant see how any of the affiliates that are not also designers make enough to consider it worth the effort.

Posted: Monday, August 21, 2017 11:24:49 AM
@Christine -

- Does Zazzle's 'Associate' ID in a link work the same as any other affiliate's link?
- Does Zazzle's 'Associate' ID in a link override the prior Affiliate's cookie in accordance with the same rules as the Associate Program specifies?
- If no cookie is set, and a customer clicks a link with Zazzle's 'Associate' ID, does that cookie work the same as an Affiliate's would?
Posted: Monday, August 21, 2017 11:34:55 AM
Christine wrote:
I want to clear up some misunderstandings you have around our business model. We do use RF codes for tracking purposes to determine which link is credited with a sale. If a referral is not credited to an affiliate, then that referral fee goes to pay for the expense of the other marketing channels which drove the sale. These marketing channels include advertising, email, shopping feeds, etc. all of which are all paid channels. In general, a customer touches multiple channels and clicks multiple links during their shopping session, so it requires us to be vigilant in crediting the appropriate paid channel


If a referral is not credited to an affiliate, then that referral fee goes to pay for the expense of the other marketing channels which drove the sale.

...the reason a referral is not credited to an affiliate is because of the other links that come in and override the original referral link... The link that brought the customer to Zazzle should be the link that gets the referral...

I would like to see a graph path much like the activity path graphs in Google analytics,that would explain to me how once my link is clicked any other channel is able to squeeze in and override my referral. I can see no other way for it to happen than the scenarios we have already discussed in this thread.

Edit: I am sorry to seem like I am harping on this but I spent two weeks building an affiliate site about 7 months ago and I have been maintaining it daily and driving traffic to it. I monitor this site with Google analytics and see that I have a decent stream of traffic and clicks. I have tracking codes in place so that I can tell which referrals come from this site but so far no referrals at all, as in zero, zilch, nada. So excuse me if I seem quite disillusioned with Zazzle affiliate program. I am also an affiliate with other programs and never have gone this long without a few referrals. I have a decent link over history with Zazzle, so you can see from it that I have links out there and they get action. But I have made only 23 referrals in the 2 years I've been here and 5 of those were my self. So it is hard for me to believe that something is not broken, either that or badly planned or intentionally set up to make referrals a long shot.
Posted: Monday, August 21, 2017 7:27:08 PM
Christine wrote:
I want to clear up some misunderstandings you have around our business model. We do use RF codes for tracking purposes to determine which link is credited with a sale. If a referral is not credited to an affiliate, then that referral fee goes to pay for the expense of the other marketing channels which drove the sale. These marketing channels include advertising, email, shopping feeds, etc. all of which are all paid channels. In general, a customer touches multiple channels and clicks multiple links during their shopping session, so it requires us to be vigilant in crediting the appropriate paid channel

I don't think I've misunderstood anything. So I'm going to ask direct questions, and I hope you'll respect your designers enough to provide direct answers.

In the scenario referenced above, where no affiliate is credited (and regardless of where the fees go):

1) Does this still show up as a "3rd Party" referral on our royalty reports? (a simple 'yes' or 'no' will suffice.)

2) Do you acknowledge that Zazzle's referral codes may be overriding one set by a designers link (especially when that link is in an email sent in Zazzle's name - the more contentious of these channels for us, as evidenced by prior posts in this thread)? (again, a simple 'yes' or 'no' will do.)

3) If Zazzle is the one paying for these marketing channels, then Zazzle is ultimately the "referrer" in each and every one of those instances; the fact that the links are inbound from different pay channels doesn't make Zazzle any less the referrer. No less than a designer would still be the referrer if the sale was referred from their link on one of their social media accounts, their web site, their blog, an email they sent, etc.

So we're back where we started, with Zazzle seemingly calling themselves a "3rd Party" referrer, when they aren't a third party to us. Insisting on calling your own paid channels a "3rd Party" makes it impossible for us to tell if the referral was generated by an affiliate or some other channel. Maybe that's on purpose?

If you're tracking which paid channel those are coming from, then you have the means at your disposal to tell us where they're coming from, if you were so inclined, even if it's only in general terms like you've described above. I can understand why you might not; it's not necessarily information that you have any obligation to share with us.

Still, I renew my objection to there being no differentiation between Zazzle's other paid channels and actual affiliates referring sales in the royalty reports. You don't have to tell us which or your paid channels it was, but I think we should know whether it was from an actual affiliate or a Zazzle paid channel. Maybe they all seem like the same thing to Zazzle, but they aren't to us, since we have our own referral codes and some of us run affiliate sites.

I don't object to Zazzle paying their bills. That's not the issue at all. I just find this to be an extremely weird way of doing it, especially in light of the tension it creates with designers and affiliates. Consider:

If a sale came from someone visiting the site directly, and presuming it costs something to operate the site, then why isn't every sale considered "referred"? (I used to be on CafePress, where we could opt-out of their marketplace. So it's easy for me to conceive of the marketplace as just another party sourcing sales.) I'm given to wonder why there isn't just a transaction fee for every sale, with that fee being waived if the designer referred the sale. Don't get me wrong - I like those "no cost" marketplace sales. I'm just saying the current model seems like a really bizarre way to accomplish basically the same thing, when a transaction fee would be easier to grasp than all the concepts surrounding referrals.

I suppose maybe there's the thought that you'll get more designers to promote externally if it seems like they're getting a "reward", rather than just the waiver of a fee.

Bottom line: We're telling you the "reward" is pretty much non-existent for some of us, between the nexus tax policy and losing referrals to Zazzle's RF codes in emails with links that have no relationship to actually driving a sale. It feels more like we're your "free channel" referring sales.
Posted: Monday, August 21, 2017 8:10:21 PM
I still get the occasional referral, but the system has clearly been broken for some time. There was a dramatic change 3 or 4 years ago around the time of other changes, like the removal of all our store customizations. Before that time, I based my Zazzle strategy on including affiliate stores and income, and I was starting to get regular referrals. Since that time, referral links work a small amount of the time, but more often than not they don't. After a couple of years I had to really rethink my strategy, which is really too bad. I still include other designer's on my sites, but to a much smaller degree. (Hiding all those products didn't help this either - it took me months to get rid of all those broken links.)

I would not have a problem with Z adding a small fee for money to use on advertising, but competing with them for referrals just seems wrong. I agree that there is no longer any incentive for promoting Zazzle other than our own products, and anyone counting on building up a referral income is bound to be disappointed. It seems like by not addressing this Zazzle is losing a lot of promotional opportunities and perhaps a bit of good will. I don't know why (or if) the system is broken or who is getting those referrals, but I know that I can't count on referrals even for my own products that I share myself and there is no incentive for me to promote Zazzle. I wish it were otherwise.
Posted: Tuesday, August 22, 2017 3:47:56 AM
UROCKDezineZone wrote:
I still get the occasional referral, but the system has clearly been broken for some time. There was a dramatic change 3 or 4 years ago around the time of other changes, like the removal of all our store customizations. Before that time, I based my Zazzle strategy on including affiliate stores and income, and I was starting to get regular referrals. Since that time, referral links work a small amount of the time, but more often than not they don't. After a couple of years I had to really rethink my strategy, which is really too bad. I still include other designer's on my sites, but to a much smaller degree. (Hiding all those products didn't help this either - it took me months to get rid of all those broken links.)

I would not have a problem with Z adding a small fee for money to use on advertising, but competing with them for referrals just seems wrong. I agree that there is no longer any incentive for promoting Zazzle other than our own products, and anyone counting on building up a referral income is bound to be disappointed. It seems like by not addressing this Zazzle is losing a lot of promotional opportunities and perhaps a bit of good will. I don't know why (or if) the system is broken or who is getting those referrals, but I know that I can't count on referrals even for my own products that I share myself and there is no incentive for me to promote Zazzle. I wish it were otherwise.

You've answered my question about all the 3rd-party referrals for my music designs, having thought all along that you were getting them. I'm truly disappointed that you aren't because, to my mind, you've earned them.
Posted: Tuesday, August 22, 2017 7:19:41 AM
UROCKDezineZone wrote:
I still get the occasional referral, but the system has clearly been broken for some time. There was a dramatic change 3 or 4 years ago around the time of other changes, like the removal of all our store customizations. Before that time, I based my Zazzle strategy on including affiliate stores and income, and I was starting to get regular referrals. Since that time, referral links work a small amount of the time, but more often than not they don't. After a couple of years I had to really rethink my strategy, which is really too bad. I still include other designer's on my sites, but to a much smaller degree. (Hiding all those products didn't help this either - it took me months to get rid of all those broken links.)

I would not have a problem with Z adding a small fee for money to use on advertising, but competing with them for referrals just seems wrong. I agree that there is no longer any incentive for promoting Zazzle other than our own products, and anyone counting on building up a referral income is bound to be disappointed. It seems like by not addressing this Zazzle is losing a lot of promotional opportunities and perhaps a bit of good will. I don't know why (or if) the system is broken or who is getting those referrals, but I know that I can't count on referrals even for my own products that I share myself and there is no incentive for me to promote Zazzle. I wish it were otherwise.

Exactly this ^.

I've never earned a referral on someone else' products.

I've never earned a referral on my own products that wasn't a self-referral on my own purchases, apart from a couple of times when I guided a family member to my links and did a lot of hand-holding with them on making their purchase - and as earlier reported, I lost one of those referrals after Zazzle canceled a sale for not being customized (though my sister swears it was), their email link in the cancellation message apparently having been followed back to the site, overriding mine. I lost one of my own self-referrals on a purchase I made and shipped out of state, and to this day I have no idea why that happened.

The result? I got rid of my web site, which I was using to promote my Zazzle store. Even though it was driving traffic to my store, I wasn't getting enough sales to justify the cost, and I never got a single referral from it. And even though I'm getting more views on my Facebook page of late, the complete lack of referrals from it means I'm just not bothering to do very much promotion anymore at all. When I do, it's not with the thought of earning one of these mythological referrals. I say 'mythological' because the count of my referrals not associated with my own purchases is equivalent to the number of UFOs I've seen. They're that rare for me.

I understand that not every linkover results in a sale. The fact that practically none of them even result in a referral tells me that it's not worth bothering, but it's still very disappointing. Even if people don't want to buy my stuff, you'd think that maybe they'd still buy from someone else' offerings and I'd at least get a referral for sending them to the site. But, nope - doesn't happen. I could conclude that I'm just the worst promoter ever, but when it seems people report similar problems than otherwise, I have to think it's not entirely my lack of skill.

With the move to selling on third party sites, I can't help by wonder if that doesn't sound the death knell for the referral program. Though it's highly doubtful Zazzle will tell us, I'd be extremely curious to know the ratio of affiliate referrals in comparison to other paid channels. If the affiliate referral program isn't working for us, maybe it's not working as a significant driver of income for Zazzle either? < Pure speculation, I know. But I do wonder about it.
Posted: Tuesday, August 22, 2017 8:53:17 AM
Fuzzy Felosarix wrote:
If the affiliate referral program isn't working for us, maybe it's not working as a significant driver of income for Zazzle either? < Pure speculation, I know. But I do wonder about it.


The problem is there is no way to know unless you get a referral and then you can see your tracking code and where it came from, or you can see that yes it was your own product in your referral history. Otherwise you cant know if a link you created brought a customer and resulted in a sale after your link was overridden. I suspect there must be a reason they haven't cancelled the program and that reason is because they are profiting from it even when we are not. If it was a liability it would be gone quickly I am sure.
Posted: Tuesday, August 22, 2017 11:25:07 AM
I get a few self referred sales and a few random product referral sales a month.

The problem is not with the program, it is with your network.

If you only show other artists your art, the best case is a lot of oohs and ahhs, but they are busy trying to sell THEIR stuff. They may push your stuff out, but it's not a priority.

You need people who have interest in the subject matter you are putting out, people who might be interested in buying your art/products.

Just because you haven't developed the right network does NOT mean the program does not work.
Posted: Tuesday, August 22, 2017 1:18:22 PM
RGebbiePhoto wrote:
I get a few self referred sales and a few random product referral sales a month.

The problem is not with the program, it is with your network.

If you only show other artists your art, the best case is a lot of oohs and ahhs, but they are busy trying to sell THEIR stuff. They may push your stuff out, but it's not a priority.

You need people who have interest in the subject matter you are putting out, people who might be interested in buying your art/products.

Just because you haven't developed the right network does NOT mean the program does not work.


I target my audience and it is not only other artists. I share to shopping groups, classified ad boards 7 different social medias etc. You can believe what you want. I am happy for you that you get some referrals. I have gotten a few also but the conversion rate is dismal. So where do you suggest we promote? I bet I already do...
Posted: Tuesday, August 22, 2017 1:37:52 PM
RGebbiePhoto wrote:
I get a few self referred sales and a few random product referral sales a month.

The problem is not with the program, it is with your network.

If you only show other artists your art, the best case is a lot of oohs and ahhs, but they are busy trying to sell THEIR stuff. They may push your stuff out, but it's not a priority.

You need people who have interest in the subject matter you are putting out, people who might be interested in buying your art/products.

Just because you haven't developed the right network does NOT mean the program does not work.

So you believe that you know everything pertinent that there is to know about where, how, and to whom I've marketed my work? And you would have bothered to investigate that why, exactly?

Everything else I'd like to say to you right now isn't fit for the forum. I suggest you don't push it.
Posted: Tuesday, August 22, 2017 1:53:42 PM
Fuzzy Felosarix wrote:
RGebbiePhoto wrote:
I get a few self referred sales and a few random product referral sales a month.

The problem is not with the program, it is with your network.

If you only show other artists your art, the best case is a lot of oohs and ahhs, but they are busy trying to sell THEIR stuff. They may push your stuff out, but it's not a priority.

You need people who have interest in the subject matter you are putting out, people who might be interested in buying your art/products.

Just because you haven't developed the right network does NOT mean the program does not work.

So you believe that you know everything pertinent that there is to know about where, how, and to whom I've marketed my work? And you would have bothered to investigate that why, exactly?

Everything else I'd like to say to you right now isn't fit for the forum. I suggest you don't push it.


Wow, lighten up. It was not aimed directly at you, more a general statement.

Most people who do not have success with the referral program that I have encountered have almost 100% zazzlers they are connected to. So it is a valid statement, I will not pull it back.
Posted: Tuesday, August 22, 2017 2:01:33 PM
RGebbiePhoto wrote:
Fuzzy Felosarix wrote:
RGebbiePhoto wrote:
I get a few self referred sales and a few random product referral sales a month.

The problem is not with the program, it is with your network.

If you only show other artists your art, the best case is a lot of oohs and ahhs, but they are busy trying to sell THEIR stuff. They may push your stuff out, but it's not a priority.

You need people who have interest in the subject matter you are putting out, people who might be interested in buying your art/products.

Just because you haven't developed the right network does NOT mean the program does not work.

So you believe that you know everything pertinent that there is to know about where, how, and to whom I've marketed my work? And you would have bothered to investigate that why, exactly?

Everything else I'd like to say to you right now isn't fit for the forum. I suggest you don't push it.


Wow, lighten up. It was not aimed directly at you, more a general statement.

Most people who do not have success with the referral program that I have encountered have almost 100% zazzlers they are connected to. So it is a valid statement, I will not pull it back.


Please do share where you promote... inquiring minds want to know.
Posted: Thursday, August 24, 2017 12:13:14 PM
We understand some of you have issues with the program. Please know that we are looking into making changes to the program and we’ll keep you posted on that
Posted: Friday, August 25, 2017 4:48:07 AM
@Christine - The program is great, that we can promote any one of thousands of talented designers in any genre of art is incredible, and the tools we have to build our own sites rival any affiliate program where I participate. Most importantly, the majority of the products are just as incredible and those who design them. Those are the reasons we want to be affiliates!

Where I have a problem is competing with Zazzle as an affiliate. According to this page, Zazzle's reach is more than 30 million PER MONTH. If Zazzle is sending emails to even just 10 percent of that figure, with the possibility of overriding our links in 4 or 10 or 16 links in every single email, I can't compete with that.

To override it when a user clicks an ad link, I understand that. I don't like it, but I understand it. Smile

It's those emails. If my opinion matters.

Roses
Posted: Friday, August 25, 2017 5:02:17 AM
RoyK_is_a_She wrote:
@Christine - The program is great, that we can promote any one of thousands of talented designers in any genre of art is incredible, and the tools we have to build our own sites rival any affiliate program where I participate. Most importantly, the majority of the products are just as incredible and those who design them. Those are the reasons we want to be affiliates!

Where I have a problem is competing with Zazzle as an affiliate. According to this page, Zazzle's reach is more than 30 million PER MONTH. If Zazzle is sending emails to even just 10 percent of that figure, with the possibility of overriding our links in 4 or 10 or 16 links in every single email, I can't compete with that.

To override it when a user clicks an ad link, I understand that. I don't like it, but I understand it. Smile

It's those emails. If my opinion matters.

Roses


I agree with all this. It is the great potential of the program that makes it such a huge disappointment to find that it doesn't work and if that one factor of trying to compete with the Z emails were changed the odds would tilt more in favor of the affiliate what a difference that could make. If it was more rewarding I would put much more effort into promoting and building even more websites. But it's very discouraging to invest so much time and effort and some even pay for web hosting only to get nothing in return. I wish it worked as it is now. Taking away those email links might make the difference.
Posted: Friday, August 25, 2017 5:12:35 AM
Christine wrote:
We understand some of you have issues with the program. Please know that we are looking into making changes to the program and we’ll keep you posted on that


I'd like to say that overall, I have been happy with the referral system; it seems to work fine and I get the referrals I expect to get. The only problem I have is when I get the referral, the buyer cancels and immediately reorders at a lower price, and all my referrals turn into 3rd party sales. Now if that's because of a coupon in a Zazzle email, I couldn't say, but I feel it shouldn't happen like that.

Does the cookie session end once a purchase has been made?
Posted: Friday, August 25, 2017 6:46:50 PM
Shelli Fitzpatrick wrote:
It is the great potential of the program that makes it such a huge disappointment

Yep!

Shelli Fitzpatrick wrote:
But it's very discouraging to invest so much time and effort and some even pay for web hosting only to get nothing in return.

Very much so - exactly why I got rid of my web site. I hesitate to invest any real time even on things that don't cost me money, like promotion on social media, or going back to blogging. There's just no point in bothering if affiliate income is the goal.
Posted: Friday, August 25, 2017 9:56:20 PM
AugieDoggyStore wrote:
Christine wrote:
We understand some of you have issues with the program. Please know that we are looking into making changes to the program and we’ll keep you posted on that


I'd like to say that overall, I have been happy with the referral system; it seems to work fine and I get the referrals I expect to get. The only problem I have is when I get the referral, the buyer cancels and immediately reorders at a lower price, and all my referrals turn into 3rd party sales. Now if that's because of a coupon in a Zazzle email, I couldn't say, but I feel it shouldn't happen like that.

Does the cookie session end once a purchase has been made?


If this happens a lot, check the buyer. If it's a buyer who is regular, it's possible they are buying through their own affiliate link. Seriously, where else can you buy stuff and get 15% of the purchase price cash back? Grin I always make sure my affiliate link is active, and if the sale doesn't register immediately, I cancel the sale and repurchase again with another swipe at my affiliate link.
Posted: Saturday, August 26, 2017 5:56:22 AM
AugieDoggyStore wrote:
Does the cookie session end once a purchase has been made?

No, by design, the cookie session doesn't end when the purchase is made. It's set to expire 45 days after it's set.

It may be overridden by the user clicking another link with an Associate ID in it at any time after 30 minutes from the time it was set, however. Since Zazzle's emails for Registration Confirmation, Order Confirmation, Shipping Confirmation, Ask a Question copies, Promotions, and everything else contain links with their Associate ID, then it's highly unlikely anyone's cookie will stick for 45 days.

Posted: Saturday, August 26, 2017 6:19:35 AM
RoyK_is_a_She wrote:
AugieDoggyStore wrote:
Does the cookie session end once a purchase has been made?

No, by design, the cookie session doesn't end when the purchase is made. It's set to expire 45 days after it's set.

It may be overridden by the user clicking another link with an Associate ID in it at any time after 30 minutes from the time it was set, however. Since Zazzle's emails for Registration Confirmation, Order Confirmation, Shipping Confirmation, Ask a Question copies, Promotions, and everything else contain links with their Associate ID, then it's highly unlikely anyone's cookie will stick for 45 days.



exactly right and what we have been objecting to all along...
Posted: Saturday, August 26, 2017 7:11:35 AM
RGebbiePhoto wrote:

If it's a buyer who is regular, it's possible they are buying through their own affiliate link.Seriously, where else can you buy stuff and get 15% of the purchase price cash back?


Not here anymore, because I live in a nexus state. Wah!

I would think the majority of the time what you suggested is not what's happening, though. If you were going to buy one of my products, you wouldn't start with a tagged link of mine--so I wouldn't be seeing "self" in my history reports. And it doesn't happen a lot--it's just painful when it does. Laughing
Posted: Saturday, August 26, 2017 7:19:14 AM
RoyK_is_a_She wrote:
AugieDoggyStore wrote:
Does the cookie session end once a purchase has been made?

No, by design, the cookie session doesn't end when the purchase is made. It's set to expire 45 days after it's set.

It may be overridden by the user clicking another link with an Associate ID in it at any time after 30 minutes from the time it was set, however. Since Zazzle's emails for Registration Confirmation, Order Confirmation, Shipping Confirmation, Ask a Question copies, Promotions, and everything else contain links with their Associate ID, then it's highly unlikely anyone's cookie will stick for 45 days.



Zazzle being their own affiliate seems like a strange concept. But there are plus and minuses to any affiliate program. Here, you can earn money by buying through your own links (minus the nexus state people) AND family, friends, anyone who knows you can do the same. Contrast that with, say, Amazon's affiliate program. They don't have any links that would override your cookie, BUT you absolutely can't earn money through your own affiliate links, and you can't earn money through family or friends clicking on them either.
Posted: Tuesday, July 02, 2019 11:09:48 AM
lol now I am lost

I think the referral link works once and only once one time per a customer.

I have a customer who comes to me all the time for party help. She knew nothing of Zazz and I sent her a link end of last year to purchase something.

She clicked the link and made additional purchase I was able to actually earn the referral on my link she clicked and the extra item she purchased. yeah!


Just recently she asked for some help which I turned back to Zazz sent her the link and it appears as a third party sale? I know for a fact she does not shop on zazz because it is too difficult for her to navigate and pricey as she says.....this is not the first time this has happened to me with repeat customers who are not zazz customers

The link has to work only once one time per customer - for this past sale it was well past the 45 days it has been months? yet still came through as third party?

Just when I think I understand it I am lost and transferring onto a product and earning a sale?? Forget that! ...... I did not get that referral last week either heck I am still not convinced the designer got credit for the transfer of the design because the title dropped and it just said poster? That is a rubix cube to me how that works!
Posted: Tuesday, July 02, 2019 11:14:49 AM
Ohhhhilovethat wrote:
lol now I am lost

I think the referral link works once and only once one time per a customer.

I have a customer who comes to me all the time for party help. She knew nothing of Zazz and I sent her a link end of last year to purchase something.

She clicked the link and made additional purchase I was able to actually earn the referral on my link she clicked and the extra item she purchased. yeah!


Just recently she asked for some help which I turned back to Zazz sent her the link and it appears as a third party sale? I know for a fact she does not shop on zazz because it is too difficult for her to navigate and pricey as she says.....this is not the first time this has happened to me with repeat customers who are not zazz customers

The link has to work only once one time per customer - for this past sale it was well past the 45 days it has been months? yet still came through as third party?

Just when I think I understand it I am lost and transferring onto a product and earning a sale?? Forget that! ...... I did not get that referral last week either heck I am still not convinced the designer got credit for the transfer of the design because the title dropped and it just said poster? That is a rubix cube to me how that works!


I really shouldn't be this hard... a 45 day cookie should last 45 days and if it is used every day it should still work...

If it expires after the first use then it can't honestly be called a 45 day cookie.
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