Hundreds of products hidden, across all stores
Posted: Monday, December 17, 2018 10:55:11 PM
1. What’s issue are you having? What isn’t working as you’d expect?
Tonight I'm working on my stores, and log in to discover that hundreds of products across all of my stores are hidden. I have no idea how they got hidden. What's weird is it's not even consistent. For example, some baby beanies are hidden, but others are visible. That's not something I would do. I might hide products that are out of stock, but then I'd hide all of them.

The products and designs appear to be random. There are so many hidden, that there is no way I did it myself. I have hidden products for various reasons, but there is no rhyme nor reason to this.

Rage Case is one of my stores I found this on. At first I went page after page of making things visible, so some products are visible now that weren't. I made a ton of Google Pixel's and Samsung Galaxy S8's visible, but hadn't started on the other 20 categories. My Samsung Galaxy S7 category has 22 out of 106 hidden for no noticeable reason. Moving a few categories down, the iPhone 7/8 cases has 85 out of 536 hidden.

2. What is the result you are looking for and what is occurring instead of that?
I'm expecting only a few select items to be hidden. Ones I hid a long time ago because they were out of stock. All of the hidden objects I tested are in stock.

3. Please include the product ID number or numbers involved in the situation you’re having – this is EXTREMELY important. That long number at the bottom of the product page and at the end of the URL tells us just about everything we need to know about your product, store and membership.

Examples from Card of Hearts:
hidden beanies:
https://www.zazzle.com/pretty_yellow_flowers_centerpiece_baby_beanie-256217104400293406
https://www.zazzle.com/pretty_purple_flowers_centerpiece_baby_beanie-256493759007690071
not hidden beanie:
https://www.zazzle.com/pretty_teal_flowers_centerpiece_baby_beanie-256815855659575908

hidden blankets:
https://www.zazzle.com/fun_stripes_starbursts_and_confetti_yellow_receiving_blanket-256124344148298881
https://www.zazzle.com/elephant_flowers_yellow_stroller_blanket-256394566153576426
not hidden blanket:
https://www.zazzle.com/pretty_yellow_flowers_receiving_blanket-256987876512250398

hidden gift bag:
https://www.zazzle.com/hidden_elephant_flowers_purple_medium_gift_bag-256521530329324485
same exact gift bag different color not hidden:
https://www.zazzle.com/hidden_elephant_flowers_teal_medium_gift_bag-256540199050234207

There are a ton of them, and some entire categories have hidden items, yet some categories have none.

Examples from Goodgiebear:
hidden leggings:
https://www.zazzle.com/ice_fleury_white_sky_blue_leggings-256883275056820572
https://www.zazzle.com/retro_flowers_grey_white_leggings-256299869112013601
not hidden leggings:
https://www.zazzle.com/mint_green_deep_berry_fleury_leggings-256644052700316586
https://www.zazzle.com/retro_flowers_black_grey_leggings-256131991519606933

hidden necklaces:
https://www.zazzle.com/you_are_my_shining_star_silver_plated_necklace-177200206886916769
https://www.zazzle.com/dark_heart_locket_necklace-177438438719997228
not hidden:
https://www.zazzle.com/mehndi_burst_silver_plated_necklace-177298439373445293


Examples from Falls Harvest
hidden lamp:
https://www.zazzle.com/textured_dark_stripes_tripod_lamp-256386930333255128
https://www.zazzle.com/retro_flowers_black_grey_tripod_lamp-256465018506009178
not hidden:
https://www.zazzle.com/celestial_starry_night_tripod_lamp-256709665155678676


Examples from Rage Case
CaseMate Tough Extreme 7/8 hidden:
https://www.zazzle.com/bubble_betta_case_mate_tough_extreme_iphone_8_7_case-179477565643734445
CaseMate Tough Extreme 7/8 not hidden:
https://www.zazzle.com/purple_to_black_fade_mehndi_case_mate_tough_extreme_iphone_8_7_case-179714763474606759



4. What operating system and version you are using? What search engine and version you are using?
Windows 10, Google Chrome

5. Next, tell us the steps you took to try and reproduce the issue. Mapping out your steps is helpful because often times people have their own way they take to get from one point to another. Listing the steps you took to get to that error will help us pinpoint where the issue is.
I logged into Zazzle, hovered over my profile icon in the upper right, and went to my stores one by one, clicking the Products tab.
Posted: Tuesday, December 18, 2018 9:27:43 AM
Hey!

These have been Hidden due to Marketplace Optimization. The below Article might be of interest to you.

https://forum.zazzle.com/news/more_on_marketplace_optimization

This isn't a tech issue so moving this to your Z store Grin
Posted: Tuesday, December 18, 2018 10:21:15 AM
David wrote:
Hey!

These have been Hidden due to Marketplace Optimization. The below Article might be of interest to you.

https://forum.zazzle.com/news/more_on_marketplace_optimization

This isn't a tech issue so moving this to your Z store Grin


MPO is what I would have said, too

Also...Just gonna throw this in....

APO - If a designer has 100K + products, products will also get hidden due to 100K being the most allowed per account. Make one of those public and another will be hidden to take its place. Add new products and products will be hidden to make room.
Posted: Tuesday, December 18, 2018 3:02:45 PM
Gina ©gleem wrote:


APO - If a designer has 100K + products, products will also get hidden due to 100K being the most allowed per account. Make one of those public and another will be hidden to take its place. Add new products and products will be hidden to make room.


Interesting... never knew this. I'm no where near 100K, but I always wondered what would happen. Just never really looked into it b/c it wasn't applicable.
Posted: Thursday, January 17, 2019 9:04:10 PM
David wrote:
Hey!

These have been Hidden due to Marketplace Optimization. The below Article might be of interest to you.

https://forum.zazzle.com/news/more_on_marketplace_optimization

This isn't a tech issue so moving this to your Z store Grin


Kk, thanks for the infos, I read it all. I do hope at some point there will be a way to differentiate between items I hide and items Zazzle hides with those policies. I think from now on when I want to hide things, I'll just put them into a hidden category to keep them organized and separate, so it's easy to find them when I'm ready to unhide them again (example: only have certain holiday designs visible in my store around that holiday)
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