Designer Referrals
Posted: Tuesday, July 09, 2019 11:50:32 AM
I'm sure this has been discussed here before, but just putting it out there again in hopes that Zazzle might be able to do something to remedy the situation.

There have been numerous times that customers have contacted me directly and asked me to design specifically for their needs. I am always happy to do this. Unfortunately, when I send the link to the customer with my referral code attached, I get no referral from that order. I would hope that Zazzle would be able to recognize the order as coming directly from a designer and credit the designer with the referral. Your thoughts?
Posted: Tuesday, July 09, 2019 12:01:23 PM
ShowerOfRoses wrote:
I'm sure this has been discussed here before, but just putting it out there again in hopes that Zazzle might be able to do something to remedy the situation.

There have been numerous times that customers have contacted me directly and asked me to design specifically for their needs. I am always happy to do this. Unfortunately, when I send the link to the customer with my referral code attached, I get no referral from that order. I would hope that Zazzle would be able to recognize the order as coming directly from a designer and credit the designer with the referral. Your thoughts?


Yes, it has been discussed many times. You could/should probably search it out.

Anyways...

Referrals aren't a guarantee. Just because you have your RFID# attached, earning from it depends on if the customer has cookies enabled or, if they do, whether or not they purchased while your RFID# was attached. Anything could happen from the time email was received and purchase was made.

If you know the customer, and know they have cookies enabled, are you also able to know steps taken between you sending the email and the actual purchase being made?

I don't think Zazzle would... or even should ... override what happens on the customers end such as no cookie or a different RFID# attached.


Posted: Tuesday, July 09, 2019 12:21:52 PM
Gina ©gleem wrote:
ShowerOfRoses wrote:
I'm sure this has been discussed here before, but just putting it out there again in hopes that Zazzle might be able to do something to remedy the situation.

There have been numerous times that customers have contacted me directly and asked me to design specifically for their needs. I am always happy to do this. Unfortunately, when I send the link to the customer with my referral code attached, I get no referral from that order. I would hope that Zazzle would be able to recognize the order as coming directly from a designer and credit the designer with the referral. Your thoughts?


Yes, it has been discussed many times. You could/should probably search it out.

Anyways...

Referrals aren't a guarantee. Just because you have your RFID# attached, earning from it depends on if the customer has cookies enabled or, if they do, whether or not they purchased while your RFID# was attached. Anything could happen from the time email was received and purchase was made.

If you know the customer, and know they have cookies enabled, are you also able to know steps taken between you sending the email and the actual purchase being made?

I don't think Zazzle would... or even should ... override what happens on the customers end such as no cookie or a different RFID# attached.




So who would be the third party that got the sale when the customer clicked on my link right after I sent it to them with my referral code? Just wondering.
Posted: Tuesday, July 09, 2019 12:29:00 PM
ShowerOfRoses wrote:
Gina ©gleem wrote:
ShowerOfRoses wrote:
I'm sure this has been discussed here before, but just putting it out there again in hopes that Zazzle might be able to do something to remedy the situation.

There have been numerous times that customers have contacted me directly and asked me to design specifically for their needs. I am always happy to do this. Unfortunately, when I send the link to the customer with my referral code attached, I get no referral from that order. I would hope that Zazzle would be able to recognize the order as coming directly from a designer and credit the designer with the referral. Your thoughts?


Yes, it has been discussed many times. You could/should probably search it out.

Anyways...

Referrals aren't a guarantee. Just because you have your RFID# attached, earning from it depends on if the customer has cookies enabled or, if they do, whether or not they purchased while your RFID# was attached. Anything could happen from the time email was received and purchase was made.

If you know the customer, and know they have cookies enabled, are you also able to know steps taken between you sending the email and the actual purchase being made?

I don't think Zazzle would... or even should ... override what happens on the customers end such as no cookie or a different RFID# attached.




So who would be the third party that got the sale when the customer clicked on my link right after I sent it to them with my referral code? Just wondering.


I don't know. Are you for certain the purchase was made immediately? Is it possible the customer clicked the link and, at some point before purchase, picked up another number? Is it possible the customer is savvy enough to know they can get their own number and use it to make purchases? Granted it isn't as simple as it once was, since it now requires enabling, but it could still be done.
Posted: Tuesday, July 09, 2019 12:41:18 PM
Gina ©gleem wrote:
Anything could happen from the time email was received and purchase was made.

Yep! It can be very frustrating but if you know the person well enough you can be specific with them. Tell them to use a different browser than they normally use (most people should have at least two installed, just for general trouble-shooting purposes) that way you know they don't have any other Zazzle cookies stuck on them. Tell them to open the link you give them in that browser, add the item to their cart (and anything else they like while at it), sign-in, and check out. My sister has ordered numerous times from me for her work, and my Mom recently bought a clock I made for her, and I have always gotten the referral because they do it that way. Clearing one's cookies is a mess! I recently had to do it and it was no end of hassle getting signed back into everything. I had to re-set my password on some sites and others I had to respond to a texted code! Asking someone to use their back-up browser for ordering is much easier on them then asking them to clear their cookies in their primary browser.

They can browse Zazzle and surf the web and pick up cookies all over the place from Zazzle itself or other designers in their every-day browser and it won't matter a bit as long as they switch to that other browser just to use your link and order.
Posted: Tuesday, July 09, 2019 12:46:36 PM
ShowerOfRoses wrote:
Gina ©gleem wrote:
ShowerOfRoses wrote:
I'm sure this has been discussed here before, but just putting it out there again in hopes that Zazzle might be able to do something to remedy the situation.

There have been numerous times that customers have contacted me directly and asked me to design specifically for their needs. I am always happy to do this. Unfortunately, when I send the link to the customer with my referral code attached, I get no referral from that order. I would hope that Zazzle would be able to recognize the order as coming directly from a designer and credit the designer with the referral. Your thoughts?


Yes, it has been discussed many times. You could/should probably search it out.

Anyways...

Referrals aren't a guarantee. Just because you have your RFID# attached, earning from it depends on if the customer has cookies enabled or, if they do, whether or not they purchased while your RFID# was attached. Anything could happen from the time email was received and purchase was made.

If you know the customer, and know they have cookies enabled, are you also able to know steps taken between you sending the email and the actual purchase being made?

I don't think Zazzle would... or even should ... override what happens on the customers end such as no cookie or a different RFID# attached.




So who would be the third party that got the sale when the customer clicked on my link right after I sent it to them with my referral code? Just wondering.


Ask your customer if they recieved an email from Zazzle at anytime during the purchase that might have interupted the sale before they paid.

Zazzle includes their referral id in just about every email they send out and if it has been more than "a short window of time" which they said in the past was 30 minutes, since the customer picked up your cookie, any other cookie will override yours. That is one scenario. I am not saying that is what happened just that it is a possibilty.
Posted: Tuesday, July 09, 2019 12:49:15 PM
ShowerOfRoses wrote:
So who would be the third party that got the sale when the customer clicked on my link right after I sent it to them with my referral code? Just wondering.

Zazzle itself is a Third Party. If they've recently clicked on a link in a Zazzle promo email or some such, and then click your link, Zazzle might still get the referral as, from what I have read here, there is a timing factor involved. Something like 30 or 45 minutes? I'm not sure but there is a window there for a short time when the last cookie you picked up can't be overridden by a new one.
Posted: Tuesday, July 09, 2019 12:53:42 PM
Col's Creations wrote:
ShowerOfRoses wrote:
So who would be the third party that got the sale when the customer clicked on my link right after I sent it to them with my referral code? Just wondering.

Zazzle itself is a Third Party. If they've recently clicked on a link in a Zazzle promo email or some such, and then click your link, Zazzle might still get the referral as, from what I have read here, there is a timing factor involved. Something like 30 or 45 minutes? I'm not sure but there is a window there for a short time when the last cookie you picked up can't be overridden by a new one.


Yes, your scenario is the flipside of mine.

If the buyer does click a link in a Zazzle email before they click yours they need to wait at least 30 minutes before clicking yours to make sure your new cookie overrides Zazzle's old one.

or do like Coleenz said and use a totally clean browser.
Posted: Tuesday, July 09, 2019 5:52:25 PM
I used to get so upset. I would send a direct link to someone for an item I created for them and I would not get referral $. It happens to me a couple times a month. When I do get the referral fee I am surprised and thankful.
I know about the cookies etc. It still urks me to no end but there's not much I can do about it.

I do know that 70% of my sales are through my promoting so it is unfortunate.
Posted: Tuesday, July 09, 2019 6:36:13 PM
Another question to ask: Were they notified by Zazzle that there was a problem with their order, and did they click the link provided in that email?

My sister placed an order for two items after following a link from my Facebook page. She said she got an email saying there was a problem with one of the items, so she clicked the link provided in that email to go and fix it.

Sure enough, I got the referral on one item, but not on the other. I can understand putting their own referral links in their email advertising campaigns, but putting one in an email to a customer about a problem with an order is just a shady way to claim the designer's referral for themselves. Doesn't show much respect for designers or affiliates, does it?
Posted: Tuesday, July 09, 2019 7:03:13 PM
Fuzzy Felosarix wrote:
Another question to ask: Were they notified by Zazzle that there was a problem with their order, and did they click the link provided in that email?

My sister placed an order for two items after following a link from my Facebook page. She said she got an email saying there was a problem with one of the items, so she clicked the link provided in that email to go and fix it.

Sure enough, I got the referral on one item, but not on the other. I can understand putting their own referral links in their email advertising campaigns, but putting one in an email to a customer about a problem with an order is just a shady way to claim the designer's referral for themselves. Doesn't show much respect for designers or affiliates, does it?


This is what I have a problem with also. It seems unethical as well. But anyway not a lot we can do about it.
Posted: Tuesday, July 16, 2019 12:28:11 PM
I haven’t had referrals for years. I post on pinetrist, Instagram, Facebook, etc. no referrals? I don’t understand any of it. I make a fraction of what I used to make here. Some of my designs have been ripped off and selling on Amazon. I reported it, nothing happened. In the beginning Z was great; made a nice bit of extra income. I don’t understand the affiliates part in any of this.
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