Big discount or wrong price charged?
Posted: Wednesday, September 11, 2019 12:08:17 PM
Looking through my earnings I noticed a queen size duvet cover was bought but for only $26.87. This earned me $2.69 at 10%. The actual price is Even at 75% off that would be roughly $42 earning me about $4.20. Also strange is the royalty history shows the rate as 10% though I have it set to 5%.
Posted: Wednesday, September 11, 2019 12:23:53 PM
tjustleft wrote:
Looking through my earnings I noticed a queen size duvet cover was bought but for only $26.87. This earned me $2.69 at 10%. The actual price is Even at 75% off that would be roughly $42 earning me about $4.20. Also strange is the royalty history shows the rate as 10% though I have it set to 5%.

Does it indicate customized? Could they have changed it to a smaller size?

Re: the rate, did you change the rate recently? Asking because they only update once a month.
Posted: Wednesday, September 11, 2019 12:33:48 PM
Or they could have transferred it to another product... it would say "transferred to" if they did...
Posted: Wednesday, September 11, 2019 1:02:23 PM
I shows the letters c and t next to the product title. C stands for customized and I'm guessing t is for transferred. When I click on the royalty history link it shows up as queen size.
Posted: Wednesday, September 11, 2019 3:41:31 PM
so they transferred the design from a queen size duvet cover to something else... usually right on the royalty history it will tell you what the new product was.
Posted: Wednesday, September 11, 2019 4:00:42 PM
The clickable link is what it was transferred from. Below that is the shop handle. Then the original product type. Next it says Transferred to: and tells you the product type that the customer purchased.
Posted: Thursday, September 12, 2019 11:57:01 AM
Thank you everyone! I did not even notice the Transferred to. It was transferred to a doormat. The customer also transferred the same design from a light switch plate to a print then bought a pillow with the same design in baby blue! Maybe she'll come back for the duvet cover too Smile
Posted: Thursday, September 12, 2019 11:38:02 PM
If the design was transferred, the royalty rate changes to the rate that you have set in your account.

So, if the original was 5% but you have the Default Royalty Percentage set at 10% - it will change to that.

https://www.zazzle.com/my/account/defaultroyalty

Roses
Posted: Friday, September 13, 2019 10:38:01 AM
Thank you! I forgot all about that. Maybe I shuld set my default to 14.9 or better Smile
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