The wood/metal/whatever is simulated zealotry
Posted: Saturday, September 07, 2019 5:29:22 AM
A number of times, I've had to edit my description of a product because the bot picked up on a key word in it, the result being a weird message popping up for the customer to read. This time it was that I mentioned protecting wood tabletops using the new coasters. Upon review when the warning came up about there being no wood in the design, I was just shocked enough to not immediately know where the anomaly had come from. I'm sure it would happen to you, too, if you saw the popup for these coasters:

This is merely the latest in a list of such things, and my question is this: Why is the bot scanning our descriptions? Do people as a rule say something is made of real wood when it isn't? Or silver? Or lace? Maybe it would be better to tell the bot that descriptions are off limits.

Posted: Saturday, September 07, 2019 12:31:06 PM
I have seen these pop ups for quite a while, maybe a few years now? If I recall correctly there was a post about warning customers if the design had some simulated texture (like glitter, wood, lace, etc), so that they are not disappointed when they get it. Overall I think it is a very good idea, especially because some of the glittery designs look very real.

They do have something that scans keywords, descriptions and titles, which can result in some hilarious warnings. In the description for my Chinese Dragon, for example, I mention that the Blue Dragon of the East represents the element of wood (along with the Spring Season and the East direction, etc). I had to take that part out because of all the warnings that came up associated with that, even through the design very obviously has no "fake wood" texture.
Posted: Saturday, September 07, 2019 12:45:35 PM
Sorry to say that people are amazingly dumb and probably need to have a pop-up that those aren't real coins *sigh* I try to put "faux" in my titles, wish I didn't have to.
Posted: Saturday, September 07, 2019 12:56:55 PM
chefcateringbizcards wrote:
Sorry to say that people are amazingly dumb and probably need to have a pop-up that those aren't real coins *sigh* I try to put "faux" in my titles, wish I didn't have to.

You're no doubt right. I think a lot of the trouble came more from "glitter" than anything else. I have some "metal" products that could probably do in a person or two.

Wish I could spend those coins. The real deal is worth a pretty...um...penny.

nevertheless, I still think it's overdoing it to pick up descriptions, mostly because bots don't actually speak English.
Posted: Saturday, September 07, 2019 1:07:19 PM
My "lacy" fractals get the lace warning all the time, I guess I could edit the word lacy out but I can't think of a good alternative.

I once mentioned how great my pillow design would look on your new leather couch and promptly got a "no real leather" warning.

sigh...


It does seem like my sparkly designs get less cancellations with the warning though.
Posted: Saturday, September 07, 2019 2:21:13 PM
Interesting... I thought it only picked it up from titles and tags, not descriptions. I've got a bunch of wedding stuff that's got a gold or "silver" gradient design, and I was using the phrase "faux foil" in the title, but I got a complaint from a customer who was expecting it to be shinier. Anyhow, I re-did all of my titles to remove any reference to foil, but I kept "faux foil" in the tags so the message would still show up because I don't want unhappy customers. I didn't realize you'd get the same popup message for other "materials" as well - not sure what to think about that.
Posted: Saturday, September 07, 2019 3:46:32 PM
ZingerBug wrote:
Interesting... I thought it only picked it up from titles and tags, not descriptions. I've got a bunch of wedding stuff that's got a gold or "silver" gradient design, and I was using the phrase "faux foil" in the title, but I got a complaint from a customer who was expecting it to be shinier. Anyhow, I re-did all of my titles to remove any reference to foil, but I kept "faux foil" in the tags so the message would still show up because I don't want unhappy customers. I didn't realize you'd get the same popup message for other "materials" as well - not sure what to think about that.


so far I have seen

metal
leather
fur
wood
lace
glitter
rhinestones

There might be more but I haven't seen them.
Posted: Sunday, September 08, 2019 7:20:55 AM
I've had some funny warnings on my digital art as well. I clearly know it is a digital wooden or lace texture added to a photo in layers but I guess they have to warn the customer that they are not getting real lace, wood, ect.

Like who would really think they are getting lace business cards?



Another really weird one is on are my queen anne's lace photos warn you are not getting real lace.
Posted: Sunday, September 08, 2019 7:56:56 AM
Yes, and watch out for an untied shoelace, wood-burning fireplace, heavy metal, and our beloved fur babies! Laughing
Posted: Friday, September 13, 2019 7:19:20 AM
Shelli Fitzpatrick wrote:



It does seem like my sparkly designs get less cancellations with the warning though.


This! The warnings are there just for this reason, to avoid confusion regardless of the product. People might not know that we are mostly a digital printing company and don't use such effects, materials etc. I can assure you these warning do a lot more good than evil on the site. Roses
Posted: Friday, September 13, 2019 10:08:55 AM
James wrote:
Shelli Fitzpatrick wrote:



It does seem like my sparkly designs get less cancellations with the warning though.


This! The warnings are there just for this reason, to avoid confusion regardless of the product. People might not know that we are mostly a digital printing company and don't use such effects, materials etc. I can assure you these warning do a lot more good than evil on the site. Roses

I'm sure you're correct about the good they do. The real warning should be for the designers to take care with their tags and descriptions because these things can periodically set off truly weird warnings that might startle a few of our gentle customers. :-)
Posted: Friday, September 13, 2019 11:13:23 AM
I do understand the reason but I did get a laugh recently I noticed the low tops I described as lace ups gave a warning that there was no real lace in the product Smile
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