Stop advertising "Get it there by Christmas"
Posted: Wednesday, December 18, 2019 8:18:34 AM
When you advertise "get it there by Christmas" you are falsely putting your faith in the mailing system.

My daughter's birthday was December 11th so I ordered her gift November 30th from Zazzle and it STILL HAS NOT ARRIVED!!!!

If we're lucky, she may get it by Christmas but THAT IS NOT HER BIRTHDAY!!!

I live on the 4th floor of an apartment building with 100 temamts. UPS and FEX EX consistantly throw packages on the lobby floor. Only one guy used to actually come to our doors BUt he is no longer on our route.

Packages thrown on the lobby floor were stolen more than once since crooks can order a template to COPY a key to the building AND TO THE MAIL BOXES ON THE INTERNET. (Or so one guy confessed to authorities)

When Zazzle advertised thst they gusrantee delivery by Christmas, they give false hope to customers and (I suspect) lose a few customers who's package did NOT arrive by then.

Nancy B.

ETA: perhaps an ad to "Order early to get it there by Christmas" would make more sense. Or perhaps, "Take advantage of this great SALE and get it there by Christmas" Ir'a win win. Just saying,








Posted: Wednesday, December 18, 2019 8:43:51 AM
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....
Posted: Wednesday, December 18, 2019 9:56:01 AM
Invincible Penguin wrote:
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....


You can't, its already a felony in the USA to mess with anyone's mail. Especially if they have to go into a mail box or PO box because those are government property.

The only thing you can do on your end is go pick up your own packages, require a signature upon delivery, or take your chances and have them just drop them off as they have been but try to install some sort of camera to catch someone if they are stealing.
Posted: Wednesday, December 18, 2019 12:44:04 PM
Invincible Penguin wrote:
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....


READ MY POST!!!!

NOWHERE DID I BLAME ZAZZLE. IT IS UPS AND FED EX DRIVERS TOO LAZY TO PROPERLY DELIVER OUR PACKAGES TO OUR APARTMENT DOORS.
Posted: Wednesday, December 18, 2019 12:55:01 PM
Nicole wrote:
Invincible Penguin wrote:
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....


You can't, its already a felony in the USA to mess with anyone's mail. Especially if they have to go into a mail box or PO box because those are government property.

The only thing you can do on your end is go pick up your own packages, require a signature upon delivery,


I was getting my blood pressure medicine by a pharmacy that uses UPS. My neighber found the package WUTH MY MEDICINE on the lobby floor. It WAS MARKed "SIGNATURE REquired". Not the first time a package marked that way didn't make it to the door. The drivers simply sign for the delivery THEEMSELVES and dump packages on the lobby floor.

If you live in a house, how do they get a signature? Simple. They don't.
Posted: Wednesday, December 18, 2019 12:55:58 PM
No need to shout. I did read your post and it certainly appears to me that you are trying to shift responsibility away from the appropriate parties. If Zazzle produces and ships on schedule, they’ve fulfilled their promise. If you have an issue with how packages are left in your building and package theft, it would be best to take that up in the appropriate venue - which would be with the shipper or even your local authorities. It is simply not Zazzle’s responsibility, nor are they reneging on any commitments that they have made. I see no reason why they should change their statement.
Posted: Wednesday, December 18, 2019 12:57:01 PM
TheClothesCloset wrote:
Invincible Penguin wrote:
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....
READ MY POST!!!!

NOWHERE DID I BLAME ZAZZLE. IT IS UPS AND FED EX DRIVERS TOO LAZY TO PROPERLY DELIVER OUR PACKAGES TO OUR APARTMENT DOOES.


I'm confused. What is the issue exactly? Are you upset with Zazzle or with the delivery drivers? If Z sent your package, and the delivery driver failed to put it in your hands for your daughters December 11th birthday, that isn't their fault and it has nothing to do with Z's promise to "get it there by Christmas".

I am just trying to understand this.
Posted: Wednesday, December 18, 2019 1:04:13 PM
Gina ©gleem wrote:
TheClothesCloset wrote:
Invincible Penguin wrote:
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....
READ MY POST!!!!

NOWHERE DID I BLAME ZAZZLE. IT IS UPS AND FED EX DRIVERS TOO LAZY TO PROPERLY DELIVER OUR PACKAGES TO OUR APARTMENT DOOES.


I'm confused. What is the issue exactly? Are you upset with Zazzle or with the delivery drivers? If Z sent your package, and the delivery driver failed to put it in your hands for your daughters December 11th birthday, that isn't their fault and it has nothing to do with Z's promise to "get it there by Christmas".

I am just trying to understand this.


The only thing in your post that is correct is that YOU DO NOT UNDERSTAND As I said "READ MY POST"!!
Posted: Wednesday, December 18, 2019 1:10:46 PM
some ofo you may be interested in reading about how often package are stolen. and not just at Christmas time.

https://www.sacbee.com/news/local/crime/article160733069.html

Tho the article is about a certain city, it's happening all across the U.S.
Posted: Wednesday, December 18, 2019 1:12:49 PM
TheClothesCloset wrote:
Gina ©gleem wrote:
TheClothesCloset wrote:
Invincible Penguin wrote:
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....
READ MY POST!!!!

NOWHERE DID I BLAME ZAZZLE. IT IS UPS AND FED EX DRIVERS TOO LAZY TO PROPERLY DELIVER OUR PACKAGES TO OUR APARTMENT DOOES.


I'm confused. What is the issue exactly? Are you upset with Zazzle or with the delivery drivers? If Z sent your package, and the delivery driver failed to put it in your hands for your daughters December 11th birthday, that isn't their fault and it has nothing to do with Z's promise to "get it there by Christmas".

I am just trying to understand this.


The only thing in your post that is correct is that YOU DO NOT UNDERSTAND As I said "READ MY POST"!!


There is honestly no need to be rude
Posted: Wednesday, December 18, 2019 1:14:14 PM
TheClothesCloset wrote:
some ofo you may be interested in reading about how often package are stolen. and not just at Christmas time.

https://www.sacbee.com/news/local/crime/article160733069.html

Tho the article is about a certain city, it's happening all across the U.S.


What does that have to do with Z and their pledge to get it there by Christmas? Are they supposed to stop deliveries? I don't und... nevermind.
Posted: Wednesday, December 18, 2019 1:25:37 PM
Gina ©gleem wrote:
TheClothesCloset wrote:
Gina ©gleem wrote:
TheClothesCloset wrote:
Invincible Penguin wrote:
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....
READ MY POST!!!!

NOWHERE DID I BLAME ZAZZLE. IT IS UPS AND FED EX DRIVERS TOO LAZY TO PROPERLY DELIVER OUR PACKAGES TO OUR APARTMENT DOOES.


I'm confused. What is the issue exactly? Are you upset with Zazzle or with the delivery drivers? If Z sent your package, and the delivery driver failed to put it in your hands for your daughters December 11th birthday, that isn't their fault and it has nothing to do with Z's promise to "get it there by Christmas".

I am just trying to understand this.


The only thing in your post that is correct is that YOU DO NOT UNDERSTAND As I said "READ MY POST"!!


There is honestly no need to be rude


So trying to get people's packages to them is rude??? Now I've heard everything. If you EVER catch me trying to be helpful here again....just shoot me.

Or, if you're smart, you can read the following article about just how packages can and ARE BEING STOLEN ALL ACROSS THE COUNTRY.

http://postalnews.com/blog/2016/05/23/video-mailbox-thief-says-he-downloaded-usps-master-key-template-from-the-internet/
Posted: Wednesday, December 18, 2019 1:33:42 PM
I think what she's saying here is that by someone saying, "It'll get there by X date," they're essentially promising a specific amount of delivery time from the day the product is packaged and leaves the building, to the day it arrives at the customer's door. This would, by extension, be promising that not only will the supplier put the product in the mail in a timely manner, but the delivery company will also drop the product off at the customer's abode on time.

So basically, "Don't tell me I can get it by Christmas if you can't promise me the UPS/USPS/FedEx/etc person can be completely relied upon."

And I think her frustration is coming out of everyone immediately firing back with essentially, "Get over it, it's not the supplier's fault," instead of trying to see it the way she does.

I completely understand the sentiment behind this post. I agree it can be frustrating to see a guarantee like this made, only to be grossly disappointed.

I will, however, reiterate what others are saying, in that Zazzle may well get the product out in a good amount of time, but after they've given it to the delivery people, it is out of Zazzle's hands on delivery time.

So yeah, it is definitely frustrating to see, "You'll get it by Christmas!" when there's not really a way to promise that sort of thing after it's been given to the delivery people. This is why I never make such promises on other platforms I sell on. I can only guarantee when I can get it to the post office. After that, I can't control how/when it's delivered.

But definitely no need to get defensive and start lashing out. Take a breath, walk away, whatever you need to do to cool off. It would probably be a better idea to file complaints with the various delivery companies that have dropped the ball on so many occasions. ;)
Posted: Wednesday, December 18, 2019 1:37:36 PM
TheClothesCloset wrote:
Gina ©gleem wrote:
TheClothesCloset wrote:
Gina ©gleem wrote:
TheClothesCloset wrote:
Invincible Penguin wrote:
I really don’t think you can hold zazzle accountable for the mailbox security in your apartment building.....
READ MY POST!!!!

NOWHERE DID I BLAME ZAZZLE. IT IS UPS AND FED EX DRIVERS TOO LAZY TO PROPERLY DELIVER OUR PACKAGES TO OUR APARTMENT DOOES.


I'm confused. What is the issue exactly? Are you upset with Zazzle or with the delivery drivers? If Z sent your package, and the delivery driver failed to put it in your hands for your daughters December 11th birthday, that isn't their fault and it has nothing to do with Z's promise to "get it there by Christmas".

I am just trying to understand this.


The only thing in your post that is correct is that YOU DO NOT UNDERSTAND As I said "READ MY POST"!!


There is honestly no need to be rude


So trying to get people's packages to them is rude??? Now I've heard everything. If you catch me trying to be helpful here again....just shoot me.

Or, if you're smart, you can read the following article about just how packages can and ARE BEING STOLEN ALL ACROSS THE COUNTRY.

http://postalnews.com/blog/2016/05/23/video-mailbox-thief-says-he-downloaded-usps-master-key-template-from-the-internet/


"If I'm smart" ... hmmm. What is the reason for this? I did nothing to you. I only asked you questions to be able to understand the actual issue. But, forget it, I am done here.
Posted: Wednesday, December 18, 2019 1:40:14 PM
jdcreativegifts wrote:


And I think her frustration is coming out of everyone immediately firing back with essentially, "Get over it, it's not the supplier's fault," instead of trying to see it the way she does.



I never said that to her, nor did I even insinuate it. I merely asked questions to try and understand what delivery drivers do in her building have to do with Z's pledge.
Posted: Wednesday, December 18, 2019 1:44:35 PM
Gina ©gleem wrote:
jdcreativegifts wrote:


And I think her frustration is coming out of everyone immediately firing back with essentially, "Get over it, it's not the supplier's fault," instead of trying to see it the way she does.



I never said that to her, nor did I even insinuate it. I merely asked questions to try and understand what delivery drivers do in her building have to do with Z's pledge.



Pretty sure I didn't point you out specifically. ;)

All I'm doing is trying to help others see it from her point of view. I can absolutely see how she would interpret the responses in this way, given her frustration and emotional outpouring, whether it was worded specifically like that or not.

I'm not going to sit here and debate this all day. Just trying to help put this whole mess into perspective.

That's all.
Posted: Wednesday, December 18, 2019 1:48:11 PM
jdcreativegifts wrote:
Gina ©gleem wrote:
jdcreativegifts wrote:


And I think her frustration is coming out of everyone immediately firing back with essentially, "Get over it, it's not the supplier's fault," instead of trying to see it the way she does.



I never said that to her, nor did I even insinuate it. I merely asked questions to try and understand what delivery drivers do in her building have to do with Z's pledge.



Pretty sure I didn't point you out specifically. ;)



Just made my statement based on being only 1 of 3 that had posted. But, oh well ... I done. Y'all have a great day/night!
Posted: Wednesday, December 18, 2019 2:10:13 PM
Invincible Penguin wrote:
I see no reason why they should change their statement.


Of course you don't. You are not Zazzle so are not the one possibly losing customers or the faith customers put in them

We designers, on the other hand, do have a vested interest on how the customers perceive Zazzz;e AND the designers.

MODERATOR: PLEASE CLOSE THIS THREAD. I'm sure the PROPER people understand my concern and will not attack me. Thank you
Posted: Wednesday, December 18, 2019 2:40:05 PM
MODERATORS: PLEASE CLOSE THIS THREAD.
Posted: Wednesday, December 18, 2019 3:45:05 PM
Closing this thread now as it really doesn't foster positivity. Our nice relaxing hiatus will be a well deserved break we all need for a few days. Roses Roses Happy Thank you.
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