New Z app update leaving out an important feature
Posted: Tuesday, December 03, 2019 9:54:52 PM
So I just got the newest Zazzle app update and immediately realized this update is severely lacking for designers. Before the update, I was able to check my royalties, referrals etc under my account but now all that is available for me to see is my most recent purchases (some Christmas shopping) and products I have liked. Where did the ability to check my sales go? Great update for shoppers... Not so convenient for those of us who are designers too and like to check stats on the go.
Posted: Wednesday, December 04, 2019 2:34:15 AM
Hi, there is a separate app called "earnings" for this. Go to the App store and search for "Zazzle earnings" and you should see it.

Our Earnings app for Android is still in the works. Smile
Posted: Wednesday, December 04, 2019 5:36:17 AM
Okay. I'll look for it. Thanks. To be honest though, it seems a bit redundant to have so many apps if it could all be functional in one. Perhaps my own opinion though as a person who doesn't care for an over abundance of apps on my phone.

Thank you for the quick reply.
Posted: Wednesday, December 04, 2019 6:19:09 AM
I can not find the Zazzle earnings in my app store. is it available for android? If not, i would be very upset. I was able to access my earnings and collections in the old app now i can't .
Posted: Wednesday, December 04, 2019 7:04:40 AM
Honestly, I find it easier just to sign into the Zazzle site from Chrome on my phone than to use the app(s).
Posted: Wednesday, December 04, 2019 7:17:05 AM
Anderson_Designs wrote:
Honestly, I find it easier just to sign into the Zazzle site from Chrome on my phone than to use the app(s).


+1 except I use Firefox on my phone. Whatever I do on my phone on Z it's always easier to use the browser on my phone and request it uses the desktop version that way I can design and post products for sale. I had the app for a very short time and found it useless to my needs.

ETA I try not to use my phone and rather my laptop because it's easier to see anyways. My phone is just for a rare phone call or if I happen to be out somewhere and need to check on something quick and either don't have my laptop or wifi is unavailable so I need to use mobile data.
Posted: Wednesday, December 04, 2019 8:01:50 AM
Color Creations wrote:
I can not find the Zazzle earnings in my app store. is it available for android? If not, i would be very upset. I was able to access my earnings and collections in the old app now i can't .


Padie mentioned above that it’s not available for Android yet.
Posted: Wednesday, December 04, 2019 8:45:10 AM
See, I don't like this at all. I used to use the app EVERY DAY. Nobody anywhere mentioned that the app was being updated period. I woke up not even 10 minutes ago to start my day with the app.. And I notice its not on my home screen, there is an empty spot on my home screen. I had to dig for it and when I finally found it and opened it I literally threw my phone across the room because there was no way for me to do the old things I used to on this new app

And now you have the nerve to tell us there's an "earnings app" but "its not available for android" jeez... thanks for nothing.

How about Zazzle tone it down with all the new stuff they are trying to implement, I don't even know if everyone's royalties finally swapped over and Zazzle is worried about an app..

Honestly if you can't tell, i'm extrememly peeved. Why take something away when the new alternative isn't even available to everyone?
Posted: Wednesday, December 04, 2019 10:59:16 AM
If you're on Android and want to access your earnings, just bookmark the page and add it as an icon on your home screen.
Posted: Wednesday, December 04, 2019 12:04:04 PM
Zazzle, why not just let us know of these updates? All relationships need respectful and open communication to prosper.
Posted: Wednesday, December 04, 2019 12:25:31 PM
I used the android app for the purpose of viewing sales only. Deinstalled the app and going back to viewing via browser using via page bookmark.
Posted: Wednesday, December 04, 2019 5:09:53 PM
J32 Design wrote:
I used the android app for the purpose of viewing sales only. Deinstalled the app and going back to viewing via browser using via page bookmark.


This is exactly why I used it. I don't use my phone to post for sale or order products etc. I only used it to check for sales when I'm out and about. That's why I made this post, because my app updated and poor the sole reason to have the app, for me was gone. I am an android user so I have no easy app way to check. I guess back to browser I go, which isn't difficult, just tedious since I never stay logged in on any sites thru browser. That was my only goal for thus thread... Wondering why the stats and earnings area had disappeared on the current app. Maybe I'll add the Z Earnings app when it becomes available... We shall see.
Posted: Wednesday, December 04, 2019 5:42:00 PM
I tried out the app for just a few days several months ago and then deleted it as I have very few apps on my phone and most of those are for having fun with photography edits. If I don't find the app useful bye it goes. I only have a basic Android phone and not a pricy apple phone.
Posted: Wednesday, December 04, 2019 5:59:00 PM
Padie wrote:

Our Earnings app for Android is still in the works. Smile


The earnings app for Android has been in the works for quite some time. Is there an ETA yet on when it is going to be released.

While I am add it, could the earnings app please include a date separator/divider. What I mean is viewing the royalty history in the Android app you would see a separator for the month, so if I scroll through my royalties I would see when I reach another month. I would like to have this for days. So instead of displaying the month I would like to see a divider that lets me know when I reach another date. Does that make sense?
Posted: Wednesday, December 04, 2019 6:49:18 PM
UGHHHH!!

While I get the Associate emails and marketing emails and emails when I've earned a referral, for some reason I never get emails when something has sold so I use the Zazzle mobile app multiple times every day because yeah, I am addicted to checking my earnings to see if I got a sale. The app is (was) fast - just 3 taps on the screen (tap to open it, tap to open its menu, tap to open earnings).

Starting with this morning (12-4-19) however, the app won't even open. All I get when tapping it is a pop-up notice that says "Zazzle has stopped" with the options to either 1) "Close App" or 2) "Send Feedback". If I go to the Google Playstore --> "My Apps" it is not even in the list of apps with an update available. It's listed as an Installed App last updated 12-3-19 with the only options being to Uninstall it or Open it (which it won't). So updating it to fix the problem wasn't/isn't even an option.

If not for this thread I would have continued thinking it was just me/my phone.
Grrrrrrrr. I understand that app makers are constantly updating their product, but geesh, suddenly making the app not available at all or not compatible with your device without any kind of explanation like say a note when you open it that HEY we are changing things .... is pretty frustrating.
Crying

I know I can use my phone's browser to go to the actual website but I hate that, its so much more cumbersome; I really liked the speed and simplicity of just opening the app without having to sign in every time and seeing my most recent credits, be they royalties or referrals, listed right there at the top.

Bummed that this is now something that will require a different app that isn't even available for Android yet. Sad

*Samsung Galaxy S7 Active (ATT Exclusive) running Android 8.0.0
Posted: Sunday, February 09, 2020 8:16:59 AM
How much longer do Android users have to way for the Zazzle app to finally start showing our store and earnings details? It's been 2 months and still no changes. If it's going to take a while, is there a way to get the old app to work for Android?
Posted: Sunday, February 09, 2020 9:18:14 AM
Jennifer White wrote:
How much longer do Android users have to way for the Zazzle app to finally start showing our store and earnings details? It's been 2 months and still no changes. If it's going to take a while, is there a way to get the old app to work for Android?


+1 Still waiting as well...
Posted: Monday, February 10, 2020 6:53:55 AM
Hi all, I'm very sorry but I have no update here. I am happy to bump this to our team however. Thanks Smile
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