Groups: ProSeller
Joined: 10/21/2016
Posts: 285
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I just lost a fabulous sale of over a $100.00 (that was not third party) due to everything arrived the day after her party! She even paid for expedited shipping. The only way I was able to figure it out was because she had emailed me last Friday in tears looking for her order. Had I never heard from her I would not have been able to figure out what the heck went pink yesterday. It would be sooooo wonderful if you could at least give us a date next to the order when it goes pink. I do not need to have a reason, I have given up asking for that to be coded say in this case it would have been shipping or S but really this particular sale I had to go back to 11/20 and it was like on page 5/6 and actually was mixed in with another sale that was canceled and reordered so it just melded in with another one. I had to go look for her email and then scan for her first name to finally figure it out and then the math worked out perfectly. Had I never gotten that email it would have taken much much longer to figure this out. (I like to keep a running tally of my summary credits for this very reason to know what cancels.) I just don't get why a return DATE is a secret? Please reconsider this Thank you 
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Groups: ProSeller
Joined: 11/13/2016
Posts: 35
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You're right, it's hard to find what cancelled. I'd love it if we could go to "Royalty History," choose "Edit Filters - Show Only Cancellations" and be able to sort them by "Most Recent." 
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Groups: ProSeller
Joined: 5/19/2010
Posts: 14,602
Location: Torrance
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Under ROYALTY HISTORY
EDIT FILTERS
Choose Cancelations dropdown
select one
Show Everything
Only Cancellations
Only Cleared/Pending
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Groups: ProSeller
Joined: 11/13/2016
Posts: 35
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BKMuir wrote:Under ROYALTY HISTORY
EDIT FILTERS
Choose Cancelations dropdown
select one
Show Everything
Only Cancellations
Only Cleared/Pending Yes, that's the sort I'm talking about. But it doesn't show the cancels by most recent. For example, if you have an order that doesn't go pink for quite awhile (like the original poster's example), it's hard to pinpoint what cancelled that day. Being able to sort the cancels by "Most Recent" would save a lot of searching.
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Groups: ProSeller
Joined: 11/27/2007
Posts: 877
Location: St. Charles
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A "most recent" option would be a perfect solution! It's so hard to hunt down cancellations.
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Groups: Administration, Member, Zazzle Admin, Zazzle Employee
Joined: 9/14/2015
Posts: 234
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Thanks for the feedback! I can definitely see this being very useful so happy to pass along.
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Groups: ProSeller
Joined: 11/13/2016
Posts: 35
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Kevin wrote:Thanks for the feedback! I can definitely see this being very useful so happy to pass along. Thanks for passing this along!
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Groups: ProSeller
Joined: 12/25/2009
Posts: 248
Location: City
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I think it would be good for customers, if for event date sensitive orders like Party, Shower & Wedding Invitations, if Zazzle could add a space to the order form for customers to fill in "Latest Date Needed By," so it could be properly prioritized for production and shipping.
Then, based on that info, Customer Service ought to get flagged within a certain space of time, if the order hasn't yet shipped, to communicate with that customer proactively.
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Groups: ProSeller
Joined: 10/21/2016
Posts: 285
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B Nickerson
Fabulous idea!
She even paid for rush shipping (well that is what she told me) but I think this is a great idea! I get many emails asking if I can send their order faster? lol I think they think I am an elf or something making this stuff in my basement ha
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Groups: ProSeller
Joined: 12/18/2008
Posts: 1,034
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ForumPosting wrote:You're right, it's hard to find what cancelled. I'd love it if we could go to "Royalty History," choose "Edit Filters - Show Only Cancellations" and be able to sort them by "Most Recent." YES! This would be a very useful filter to have...especially as some cancellations go way back beyond 30 days!
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Groups: ProSeller
Joined: 2/6/2012
Posts: 36
Location: On the brink of insanity somewhere near lala land
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I've always thought the item should turn red in the ledger when it happens. For instance, if it just went red, it should be at the top like the sales. Pretty much the same thing everyone else is saying.
I never understood why the actual sale turns red. It's simple accounting to me. The product still sold.
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Groups: Member, Zazzle Admin, Zazzle Employee
Joined: 6/30/2015
Posts: 4,297
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B.Nickerson wrote:I think it would be good for customers, if for event date sensitive orders like Party, Shower & Wedding Invitations, if Zazzle could add a space to the order form for customers to fill in "Latest Date Needed By," so it could be properly prioritized for production and shipping.
Then, based on that info, Customer Service ought to get flagged within a certain space of time, if the order hasn't yet shipped, to communicate with that customer proactively.
Considering we get probably a jillion orders daily and depending on the maker, I imagine this would be a headache to deal with, especially with this feature customers would just pick the earliest date and essentially everything would be labeled high prioritized. I think our estimated delivery times and manufacturing times we provide customers on the product page and throughout check out helps give our customers the correct info since most of our products require more than a day to produce. We want to set them up with the right expectations. I do agree that if the estimated delivery time they were given, and orders haven't even shipped yet, to notify our customers via e-mail of the delay! So happy to pass that on
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