Facebook Sharing and Spartacus TV 2 pages: [1] 2
Posted: Friday, September 28, 2018 10:49:02 AM
Hi everybody,

Here is the situation with Facebook sharing and Spartacus TV. We are trying everything we know how to get this resolved. It is on Facebook's side and we haven't been able to drill down yet to find someone there that can help us. We've appealed to people in business accounts, to their business community forum, to different factions of their engineering teams without getting any responses. Please don't think we are sitting on our hands here doing nothing. We've even tried our own personal contacts that work at the company and no one seems to understand how to solve our dilemma. We just might have to walk down the road to their headquarters and stand in front of the building with placards that say 'Help Us.' We are not giving up, just please be patient.

Best,

Susan
Z Team
Posted: Friday, September 28, 2018 3:03:23 PM
Susan, a little while ago on the news, they reported that Facebook had been quite royally hacked to the tune of a million (or was it millions?) of users. I've the feeling you may have to wait a few weeks on those placards.
Posted: Friday, September 28, 2018 4:09:49 PM
I think you may be right on that, Colorwash. : )
Posted: Friday, September 28, 2018 5:16:41 PM
Wasn't that like a year ago they were hacked? Or did it happen again? And (HONEST QUESTION) why do we focus so much on Facebook? Isn't Zazzle's demographics early 20s to late 30s? Arent those people rapidly deleting (or no longer using) Facebook? I'm so confused and it still happens WAY too fast to actually "research"...
Posted: Friday, September 28, 2018 8:33:30 PM
Glad to hear you guys at Zazzle are trying your best to get this issue resolved. I'm still promoting on Facebook, regardless.
Posted: Saturday, September 29, 2018 2:50:36 AM
Fharrynland wrote:
Wasn't that like a year ago they were hacked? Or did it happen again? And (HONEST QUESTION) why do we focus so much on Facebook? Isn't Zazzle's demographics early 20s to late 30s? Arent those people rapidly deleting (or no longer using) Facebook? I'm so confused and it still happens WAY too fast to actually "research"...

https://motherboard.vice.com/en_us/article/mbw3zb/facebook-hacked-50-million-users-affected
Posted: Saturday, September 29, 2018 5:16:34 AM
Fharrynland wrote:
Wasn't that like a year ago they were hacked? Or did it happen again? And (HONEST QUESTION) why do we focus so much on Facebook? Isn't Zazzle's demographics early 20s to late 30s? Arent those people rapidly deleting (or no longer using) Facebook? I'm so confused and it still happens WAY too fast to actually "research"...

So those of us who design for and market to a different demographic - one that primarily uses Facebook - we don't matter?

I'm under the impression that Zazzle is primarily focused on Instagram when it comes to social media. My followers aren't on Instagram. They know Facebook, and that's pretty much it.

ETA: In my view, this is a matter of brand protection. If someone were hijacking my brand (even as a matter of some glitch, rather than intentionally), my hair would be on fire.
Posted: Saturday, September 29, 2018 5:19:08 AM
Thanks for the update, Susan. I tried contacting Starz (since Spartacus TV is their property), but haven't received response from them. Perhaps it's a lost cause.
Posted: Saturday, September 29, 2018 7:07:05 AM
Fharrynland wrote:
Wasn't that like a year ago they were hacked? Or did it happen again? And (HONEST QUESTION) why do we focus so much on Facebook? Isn't Zazzle's demographics early 20s to late 30s? Arent those people rapidly deleting (or no longer using) Facebook? I'm so confused and it still happens WAY too fast to actually "research"...


It was 50 million accounts. It was just reported in the last few days. Still on the front page of the news sites.
Posted: Saturday, September 29, 2018 7:26:47 AM
Fuzzy Felosarix wrote:
Fharrynland wrote:
Wasn't that like a year ago they were hacked? Or did it happen again? And (HONEST QUESTION) why do we focus so much on Facebook? Isn't Zazzle's demographics early 20s to late 30s? Arent those people rapidly deleting (or no longer using) Facebook? I'm so confused and it still happens WAY too fast to actually "research"...

So those of us who design for and market to a different demographic - one that primarily uses Facebook - we don't matter?

I'm under the impression that Zazzle is primarily focused on Instagram when it comes to social media. My followers aren't on Instagram. They know Facebook, and that's pretty much it.

ETA: In my view, this is a matter of brand protection. If someone were hijacking my brand (even as a matter of some glitch, rather than intentionally), my hair would be on fire.


now Instagram is owned by Facebook anyway, but I do realize there are some diehard Facebook users who are not on Instagram. We need to be able to promote to all of them without worrying about hacks. They need to be more vigilant.
Posted: Saturday, September 29, 2018 10:16:26 AM
isn't Instagram just a platform for people to post selfies and photos of their pets and kids and lunch and tattoos and other things that no one else cares about?

of course I have been guilty of the pet pic posting on FB. I used to share weird and funny news stories and sometimes I would post a music video but I found that in the last few years the only interactions come from political and/or religious rants or photos from teens and young adults fishing for compliments. I don't engage in much of that stuff to be honest. I post maybe once a month on FB just so people don't call me asking if i am still alive.

I have found FB to be pretty much worthless to me when it comes to product promotion and I imagined Instagram to be even more worthless for that purpose because all you can really post are pictures. perhaps I am out of touch with the whole social media thing because I went from using multiple platforms every day just a few years ago to basically not using social media at all.
Posted: Saturday, September 29, 2018 10:36:44 AM
Jerry Lambert wrote:
isn't Instagram just a platform for people to post selfies and photos of their pets and kids and lunch and tattoos and other things that no one else cares about?

of course I have been guilty of the pet pic posting on FB. I used to share weird and funny news stories and sometimes I would post a music video but I found that in the last few years the only interactions come from political and/or religious rants or photos from teens and young adults fishing for compliments. I don't engage in much of that stuff to be honest. I post maybe once a month on FB just so people don't call me asking if i am still alive.

I have found FB to be pretty much worthless to me when it comes to product promotion and I imagined Instagram to be even more worthless for that purpose because all you can really post are pictures. perhaps I am out of touch with the whole social media thing because I went from using multiple platforms every day just a few years ago to basically not using social media at all.


I agree about both of them being next to useless for my promoting efforts. I find Twitter and G+ to be the most effective for me personally.

There are some art and photography groups on Instagram though that hold hashtag challenges for features on flicker or other social media sites and sometimes prizes.

They hold meet ups and some of them have even gotten contracts to license their work.

One of the older ones is Josh Johnson's group. I think it is still called #JJ.

I used to participate in that one and Instagram is where I first heard of POD.

I don't promote much there though mainly because you can't link your posts, you only get one link in your profile.

adding: Instagram is all about the hashtags, so theoretically you could promote by tagging and then point to your profile link, but the follow me follow you games are tiresome.
Posted: Saturday, September 29, 2018 4:48:42 PM
Fuzzy Felosarix wrote:
]
So those of us who design for and market to a different demographic - one that primarily uses Facebook - we don't matter?



Not at all, but that was actually only part of my confusiions about facebook. Last I heard/read Facebook was pointless. It's equivalent to putting your name as a tag here. Only people that already *know* you sell/make things they might want will find you on facebook.

Their algorithms are such that the first posts are ads (although they're no longer calling them that), people you talk to all the time (and would already know what you sell and where to get it), and then posts that facebook thinks you'd be interested in based on your previous posts or searches (this would be us selling and marketing to each other, essentially).

Once again, this is only MY present understanding of how it works.
Posted: Saturday, September 29, 2018 4:59:59 PM
I don't see how Facebook could be of any help in promoting products. I have used it. But since only my friends see my posts, I just get a few likes. Sometimes I will get a few views for them, but I am sure it is only as a favor or to see a price. Only one time has anyone ever shared one of my Zazzle posts to Facebook and since it was my niece and we share a lot of the same friends, I doubt it did any good. I don't like to bother my family and friends with a lot of ads, because I do want them to remain my family and friends. LOL
Posted: Saturday, September 29, 2018 10:08:15 PM
Fharrynland wrote:
Fuzzy Felosarix wrote:
]
So those of us who design for and market to a different demographic - one that primarily uses Facebook - we don't matter?



Not at all, but that was actually only part of my confusiions about facebook. Last I heard/read Facebook was pointless. It's equivalent to putting your name as a tag here. Only people that already *know* you sell/make things they might want will find you on facebook.

Their algorithms are such that the first posts are ads (although they're no longer calling them that), people you talk to all the time (and would already know what you sell and where to get it), and then posts that facebook thinks you'd be interested in based on your previous posts or searches (this would be us selling and marketing to each other, essentially).

Once again, this is only MY present understanding of how it works.

First, let's distinguish between ads versus posts made to Facebook business pages. Ads are something one buys, and they do tend to limit their reach to people whose behavior there suggests they might be interested.

The reach of a post made to a Facebook business page, without paying to boost it to a broader audience as an ad, depends on having an already engaged audience. The people that regularly visit the page, like things or comment there, etc. are more likely to see the page's posts show up in their feed.

Not sure where you get the idea that it's "selling and marketing to each other"; that's more descriptive of my experience with Twitter, where my followers tended to be other artists trying to sell me stuff.

As for people I talk to all the time knowing what I sell and where to get it - that's not at all the case. If it's not a link they can click on to get there, staring them in the face, then no - they aren't going to remember how to get to my store. And they won't necessarily know what I'm making, because I don't talk about it much. It's not the thing about me that their usually most interested in. So I get asked for the link to the store by people who have bought things multiple times, even though the link was on my page. They only care about it when they need it, so they aren't going to memorize it, since they aren't buying something every day.

All that said, my audience is small and I'm not trying to grow it. Been there, done that, hate it, and have decided to focus on the people who actually care about me and supporting my work.

And those people are on Facebook. Nowhere else.
Posted: Sunday, September 30, 2018 8:35:35 AM
I think if anyone who is concerned about it, should go to FB and report the page there.
Posted: Sunday, September 30, 2018 10:12:16 AM
Laura Sweat wrote:
I think if anyone who is concerned about it, should go to FB and report the page there.

Did that, got no response from Facebook, which is actually unusual.
Posted: Sunday, September 30, 2018 11:34:34 AM
Fuzzy Felosarix wrote:
Laura Sweat wrote:
I think if anyone who is concerned about it, should go to FB and report the page there.

Did that, got no response from Facebook, which is actually unusual.

Same as Zazzle having gotten no response.
Posted: Monday, October 01, 2018 8:38:02 AM
Colorwash wrote:
Fuzzy Felosarix wrote:
Laura Sweat wrote:
I think if anyone who is concerned about it, should go to FB and report the page there.

Did that, got no response from Facebook, which is actually unusual.

Same as Zazzle having gotten no response.


I've received no response from facebook either.
Posted: Monday, October 01, 2018 12:48:50 PM
So, I got a response from Starz. They said I needed to contact the corporate office and gave me the phone number. I haven't had an opportunity yet to call it.

If Zazzle would also like the phone number, just let me know who I should send it to. Maybe if the two of you work together, you can get some action out of Facebook? Just a thought.
Posted: Monday, October 01, 2018 1:02:06 PM
Fuzzy Felosarix wrote:
So, I got a response from Starz. They said I needed to contact the corporate office and gave me the phone number. I haven't had an opportunity yet to call it.

If Zazzle would also like the phone number, just let me know who I should send it to. Maybe if the two of you work together, you can get some action out of Facebook? Just a thought.

That's great you got a response! Can you e-mail us that info? Let us know when you do
Posted: Monday, October 01, 2018 1:21:08 PM
Christine wrote:
Fuzzy Felosarix wrote:
So, I got a response from Starz. They said I needed to contact the corporate office and gave me the phone number. I haven't had an opportunity yet to call it.

If Zazzle would also like the phone number, just let me know who I should send it to. Maybe if the two of you work together, you can get some action out of Facebook? Just a thought.

That's great you got a response! Can you e-mail us that info? Let us know when you do

What address should I use? (Keep in mind my pro status isn't high enough to reach pro support.)
Posted: Monday, October 01, 2018 2:18:21 PM
You can just e-mail support[at]zazzle[dot]com. Address it to meSmile
Posted: Monday, October 01, 2018 8:37:11 PM
Christine wrote:
Fuzzy Felosarix wrote:
So, I got a response from Starz. They said I needed to contact the corporate office and gave me the phone number. I haven't had an opportunity yet to call it.

If Zazzle would also like the phone number, just let me know who I should send it to. Maybe if the two of you work together, you can get some action out of Facebook? Just a thought.

That's great you got a response! Can you e-mail us that info? Let us know when you do

I've just sent it, at 12:35 EDT on 10/2/2018.
Posted: Tuesday, October 02, 2018 8:08:12 AM
Thank you Roses
Posted: Wednesday, October 10, 2018 12:27:54 PM
Susan,

I just sent you an email, with a link, email address, and additional information...as we discussed in our phone conversation last week.

Please let me know if I can be of any assistance. Love
Posted: Friday, October 19, 2018 5:24:17 PM
Any updates?
Posted: Friday, October 26, 2018 10:36:03 AM
I have a question...We are still not able to share to Facebook;
1) Products
2) Collections
3) Our individual store links
4) or even a generic share of Zazzle.com

This is really getting beyond frustrating, with Christmas coming. This hacker is not only attacking individuals...it has completely taken over Zazzle as a company, on Facebook.

Can we please get an update? This is really getting me down.

I'm happy to do anything to help.
Posted: Saturday, November 10, 2018 10:11:33 PM
BUMP.

Can we please get an update?
Posted: Sunday, November 11, 2018 7:43:46 AM
SK DesignWorks wrote:
BUMP.

Can we please get an update?

Well, I can tell you it's still not fixed, which means I'm no longer promoting. Seriously thinking about just deleting my page, since Facebook doesn't seem to have any interest in fixing this problem.
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