Zazzle Refuses so ship out my order.
Posted: Friday, April 13, 2018 6:35:36 PM
I contacted customer support at Zazzle and can't get help.

Why hasn't this order been shipped out when These two orders have that are from a later date?

Order ID
131-71829775-1962690
Order Date
4/10/2018
https://www.zazzle.com/my/orders/history?o=131-71829775-1962690

Order ID
131-71829775-1962690
Order Date
4/10/201
https://www.zazzle.com/my/orders/history?o=131-52388234-5131024

These two orders were placed this week and already shipped out but this order from last week hasn't been shipped yet

Order ID
131-78555041-4673634
Order Date
4/3/2018
https://www.zazzle.com/my/orders/history?o=131-78555041-4673634


This order is approved but Zazzle refuses to ship it out. What is the problem and why won't it be shipped out, yet shipped out later orders already?

I also received this email from Customer support:

"Our system is indicating that your order has been shipped from our facility on 04/12.
You can go here: https://www.usps.com/welcome.htm and track it with the following number: 92748999955280553010818928.

If you have any further questions, please don’t hesitate to respond and we will be happy to assist.

Kind regards"

The order that was shipped out was this one:

"Order ID
131-71829775-1962690
Order Date
4/10/2018"
https://www.zazzle.com/my/orders/history?o=131-71829775-1962690

and not this one:

"Order ID
131-78555041-4673634
Order Date
4/3/2018"
https://www.zazzle.com/my/orders/history?o=131-78555041-4673634

Someone please help me with this problem. I can't get what I paid for and what is approved shipped out!


Posted: Saturday, April 14, 2018 8:33:02 AM
When I click on all your links, I get the last thing that I ordered Shocked ???
Posted: Saturday, April 14, 2018 8:37:08 AM
Al Mount wrote:
When I click on all your links, I get the last thing that I ordered Shocked ???


The links go into my account. If you don't have the password you can't get in. but any one working at Zazzle can. I'm trying to get help from Zazzle employees but there is none. This is bad customer service!

So Far Zazzle took my money and told me my order was approved and will be made. Then I made 2 other orders since and they were approved and made and shipped out. The first order wasn't never shipped out and when I emailed customer support I was told the first order was shipped out but that was for the second order. The first order is due "Estimated Delivery: Fri, Apr 13 to Mon, Apr 16" and will not arrive on time because it was never shipped out.

first order: Order ID
131-78555041-4673634

Order Date
4/3/2018

never shipped out!

Second order: Order ID
131-71829775-1962690

Order Date
4/10/2018

Shipped out:

Shipped on Thu, Apr 12

Third order: Order ID
131-52388234-5131024

Order Date
4/11/2018

Shipped out:

Shipped on Fri, Apr 13

After I ask why the second order was shipped out but not the first order I was told:

"Our system is indicating that your order has been shipped from our facility on 04/12.
You can go here: https://www.usps.com/welcome.htm and track it with the following number: 92748999955280553010818928.

If you have any further questions, please don’t hesitate to respond and we will be happy to assist.

Kind regards"

Zazzle told me the second order Second order: Order ID
131-71829775-1962690 being shipped out counts as the first order: Order ID
131-78555041-4673634 being shipped out. I emailed Zazzle and the company has not responded back. So I decided to post the problem here with the hope that an employee here could help me and to let others know how bad customer service at the Zazzle is!
Posted: Saturday, April 14, 2018 9:06:56 AM
Update everyone:

I received a new email from Zazzle.

"Thanks for your reply.
Unfortunately, due to a delay with the production of this order, we will be unable to deliver this order by the proposed date of Monday 16th of April.

I can offer the following options for this order:

1) Send a request to have this sent as soon as possible, we would hope to have the order sent on Monday (delivery will take 2-3 business days after this point). I can also offer to refund the shipping costs as a Zazzle store credit or as a refund to your payment method.

2) Cancel the whole order and process a refund in the form of a Zazzle store credit or as a refund to your payment method.

Please reply at your earliest convenience with the option that suits you best.


Let us know how we did.
 Samuel
Customer Support
Zazzle Inc.

Incident Reference #  CAS-3715273-W7K6X3 "

I replied with option 1. To have my ring shipped out Monday and have the shipping refunded. Lets see what happens. I will keep everyone here updated.

Thank you all for taking the time to read the post on this topic. Also hopefully if and when it does get shipped out it will be the right order without any problems and it will look exactly the way I designed it!

Also the fact that I hade to go through all this with Zazzle is a sign the company has bad costumer service.
Posted: Saturday, April 14, 2018 10:32:49 AM
Chris Higgins wrote:
Al Mount wrote:
When I click on all your links, I get the last thing that I ordered Shocked ???


The links go into my account. If you don't have the password you can't get in. but any one working at Zazzle can. I'm trying to get help from Zazzle employees but there is none. This is bad customer service!



Chris,

I'm going to sound mean.....BUT those links DO NOT go to your orders. If they did all sorts of your private information would be visible to anyone looking. Zazzle is not going to let anyone reading the forum access to that so they are taken to the equivalent in their own store. Be thankful.
Posted: Saturday, April 14, 2018 11:53:22 AM
deemac1 wrote:
Chris Higgins wrote:
Al Mount wrote:
When I click on all your links, I get the last thing that I ordered Shocked ???


The links go into my account. If you don't have the password you can't get in. but any one working at Zazzle can. I'm trying to get help from Zazzle employees but there is none. This is bad customer service!



Chris,

I'm going to sound mean.....BUT those links DO NOT go to your orders. If they did all sorts of your private information would be visible to anyone looking. Zazzle is not going to let anyone reading the forum access to that so they are taken to the equivalent in their own store. Be thankful.


You don't sound mean and I am thankful that no one else can see them. I knew when I posted them only Zazzle employees could access the links. That was the whole point to get any Zazzle employees here to see and help me.

Thank you for the reply though.
Posted: Saturday, April 14, 2018 3:44:24 PM
I'd note that the forum staff don't usually work on the weekends. They're also more focused on communicating with designers, rather than customers. So contacting support directly is more likely to get the answers you need.
Posted: Saturday, April 14, 2018 6:44:33 PM
Polenth wrote:
I'd note that the forum staff don't usually work on the weekends. They're also more focused on communicating with designers, rather than customers. So contacting support directly is more likely to get the answers you need.


I have done that and I posted the emails from customer support here. I posted here because I was frustrated with dealing with customer support all week and couldn't get answers and couldn't resolve the problem and I also wanted to let others know about Zazzle's bad customer support. Like most companies in the USA Zazzle has bad customer services as you can read from the emails Zazzle sent me. Also like most companies Zazzle only tries to correct problems after its to late and then the same problem will happen again in a future date.

Thank you for your reply though. It is mush appreciated.
Posted: Monday, April 16, 2018 2:48:31 AM
Ok instead of Zazzle of just shipping out my order I get this email.

"Thanks for placing an order with us!



We received a chargeback from your bank for a total of $39.76 and would like to apologize that your product did not meet your expectations. With your permission, we would like to make it up to you by reprinting your design! If you're interested in receiving a re-print of your design, please reply to this e-mail and we'll be sure to expedite your order! Your order information is below:

Order Number: 131-78555041-4673634

Date: 04/04/2018

Product Type: Round Ring

Quantity: 1

Thanks for choosing Zazzle. We look forward to your response!

Gary 
Fraud Prevention
Zazzle Inc.

Case Number:  CAS-3718171-C2J4F9 "

Why can't I just get my order shipped out?
Posted: Monday, April 16, 2018 5:56:01 AM
Instead of posting here, your time would be better spent replying to the email from our team and they can assist. I don't know why your order wasn't shipped, I'm not on that team and none of the other forum mods are either.
Posted: Monday, April 16, 2018 7:17:50 AM
Locking this now as it is not what the forum is for. Email the team for assistance.
Users browsing this topic
Guest


Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
Print this topic
RSS Feed
Normal
Threaded