Zazzle, how do we correct a grouping?
Posted: Thursday, August 08, 2019 12:35:02 PM
I have four business cards that should be grouped, but only three are in the group. I tried the "Design Grouping Report," but I'm thinking no one is at that particular helm anymore because nothing has come of it. How can I get this looked into?
Posted: Friday, August 09, 2019 6:16:53 AM
Hi Colorwash, can you provide a link to these products and we would be happy to look into this further for you? Smile
Posted: Friday, August 09, 2019 6:27:45 AM
Posted: Friday, August 09, 2019 7:09:07 AM
Hi Colorwash, unfortunately as stated on the site, we cannot guarantee that the selected products will be grouped, only that they will be reviewed. I am very sorry to hear this but we would suggest that you re-submit the request, hopefully it will be included then, thanks! Smile
Posted: Friday, August 09, 2019 7:18:31 AM
Padie wrote:
Hi Colorwash, unfortunately as stated on the site, we cannot guarantee that the selected products will be grouped, only that they will be reviewed. I am very sorry to hear this but we would suggest that you re-submit the request, hopefully it will be included then, thanks! Smile


I tried resubmitting the entire group, and I tried the "Design Grouping Report." Neither worked, but I'll try the entire group again. Maybe if I nag, it'll help. :-)
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