Paper Break Out Questions 3 pages: [1] 2 3
Posted: Wednesday, July 25, 2018 2:35:52 PM
Hi Designers,

Thank you for all your feedback and reporting of issues with the new paper break out. We have been diligently working to iron out all of your comments. Just in the interest of keeping everything together can you please post all questions and feedback here? This will help us keep track of everything and will also help make sure we do not miss anything.

Thank you all again!

Posted: Wednesday, July 25, 2018 4:19:00 PM
1. I'm still not seeing addressed anywhere whether a Standard A2, 4.25 by 5.5 Note Card is going to be offered.

2. At what point is it projected that we can Design on the paper product of our choice without fear of migration? Rack Cards vs. Flat Menus come to mind.

3. Are envelopes - for those Products where they're included by default - now considered an "upcharge" with Flat Royalty of 5%?


Posted: Wednesday, July 25, 2018 4:28:20 PM
Will we get the option to move our own products around the categories in the future? I can see what you were trying to do with the migration, but it's actually more work, because we have to keep checking products and possibly report them. It'd be quicker to have a dropdown in edit to shove the products over to where they should go.

Why can't holiday cards be big? I'm sure others will have other examples, but some of the restrictions are going to encourage people to create in the wrong category to get the options they want.
Posted: Wednesday, July 25, 2018 5:58:18 PM
Have Save the Date postcards been migrated yet? I was checking on several Save The Date postcards and they show up in the Announcement Postcard category. Monica's blog post on "The Paper Breakout" under the Part IV Glossary section states Invitation Postcards "this includes save-the-date postcards". Which category is correct for Save The Date postcards? Thanks everyone for all your hard work and effort in this big project. It is appreciated. Make it a great day!
Posted: Wednesday, July 25, 2018 6:12:18 PM
Thank you. I found my answer.

Roses
Posted: Thursday, July 26, 2018 12:33:59 AM
I noticed that my Christmas, Easter and Thanksgiving cards are in Holiday cards, as they should be, but my Halloween and 4th of July cards are not. Should they be in Holiday cards or not? I would think they should be.
Posted: Thursday, July 26, 2018 4:47:08 AM
Awesome Aisling! Thanks for this.

1. ENCLOSURE CARDS PRICING

Enclosure cards *were* showing a per card price with quantities in the drop down for 10 cards, 20 cards, etc. I noticed last week only the 3.5" x 2" was showing the new Enclosure card pricing - if one picked a slightly larger size on the same product page, the dropdown suddenly switched to per 100 cards as the lowest quantity.

Today, ALL smaller Enclosure cards are starting with the 100 cards as the lowest quantity while still showing the per card price. One does not get the 10 or 20 card option until the 3.5" x 5" or larger options are chosen.

I don't know if this is intentional - perhaps the original 10 or 20 card option for the new paper breakout type was a mistake - but to show the difference in case it needs to be addressed:
Enclosure Card
Enclosure Cards show per card price on main create page ($0.31 per card)
vs.
Business Card
Business Cards show the per PACK price on main create page ($20.95 per pack of 100)

(You can also see the difference in the marketplace if you do a broad search like MODERN WEDDING ENCLOSURE CARD then use the catagory drop down to pick Office/Business cards... you will see new/migrated Enclosure Cards showing a per card price next to old/not migrated [or designer picked Business Card in error] cards of the exact same size showing the higher per pack price)

2. FLAT CARD ADD ENVELOPE WORK AROUND ON NEW BREAKOUTS

There is a simple work around for this - use the old generic product instead of the "new named by use with marble insitu thumbnails" products. BUT, Zazzle is encouraging designers to pick the right "new type" products to design on so we will show up in the new specialized searches, so bugs and glitches need to be addressed on the new stuff, right? :>

So... in Create Your Own I drilled down to Invitations - 5.25 x 5.25 because I need a circle. I have 11 choices:
Flat Invitation $1.95 (the old generic "non-marble" product)
Flat Announcement Card $1.90
Flat Save The Date Card $1.90
Flat Thank You Card $1.90
Flat Menu Card $1.95
Flat Card $2.10 ***
Flat Holiday Card $2.05
Flat Greeting Card $2.10
Flat Program $1.95
Flat Advice Card $2.10
Flat Note Card $1.90

My intended use does not fit into announcements or save the date or anything else on the list of New Products, so I pick the new non-specified use "Flat Card" for $2.10 - even tho' it's more expensive than say, the new Flat Note Card, doh! But I'm responsible, trying to do the right thing...
Flat Card $2.10
Follow these steps to recreate the issue...

On product page, choose SHAPE - CIRCLE. Click ADD TEXT
Add some text. Notice that next to AV in the tools, the ... More options is NOT showing.
Click DONE
Notice that SELL IT button is NOT there.
Scroll down to ENVELOPE option and change NONE to WHITE +$0.15
Scroll up... notice that you now have a SELL IT button. Yay!
Click EDIT... notice that you now have the ... More option. Yay! Make your text a template.
Click DONE. Click SELL IT. Complete options to publish the product.

From the back end, choose EDIT for your new circle Flat Card. We are going to remove the envelope because I don't need/want an envelope for my intended use.
Go to PRODUCT MERCHANDISING - CHANGE OPTIONS
Go down to ENVELOPE and change it to NONE then hit CHANGE STYLE then "I have the right" and DONE

Bit of a long haul to ensure my product will be in the correct new search results...

*** I know the envelope thing is being worked on but thought maybe the details would help the Techs as well as designers who keep running into it and are not aware of the work around...

3. PAPER BREAKOUT TYPE/USE DROP DOWN MENU ON PRODUCT PAGE

I am going to echo what others have said before me: I *strongly* suggest that a drop down Type/Use menu be added to these new paper breakouts so Designers can correct their own products. It sounds like the upcoming "new search" will mean that being in the right category of type/use will be very important. Giving us the tools to fix the type/use ourselves would not only give us more control but also take a whole lot of pressure off the Zazzle folks who may get hit with a ton of "report this product" asking to have products moved from blah blah to yadda yadda. I understand "forced choices" but giving us a drop down to correct things ourselves would be so much nicer.

You can't stop a random designer from putting a holiday greeting on a Flat Note Card for $1.90 versus the correct Flat Greeting Card $2.10 in order to save the .20¢ in the MP listing. You can "force choice" migrate their card and then they can dispute it via Report This Product and get into a round and round... Give us a little more control via a Type/Use drop down [on the product page AND via product merchandising on the back end EDIT] and the good designers will rise above those who aren't, as always, and save some headaches for you good people at Z Headquarters.

Thanks! You guys must be busier than a one armed paper hanger... :>
Posted: Thursday, July 26, 2018 5:07:41 AM
TheArtOfVikki wrote:
You can't stop a random designer from putting a holiday greeting on a Flat Note Card for $1.90 versus the correct Flat Greeting Card $2.10 in order to save the .20¢ in the MP listing...

The same cards with the same paper quality and the same size shouldn't have different prices in first place. I'll surely not put my holiday cards on a 2.10 priced Holiday labeled card, if that exactly same card labeled <whateverelse> costs 20c less. If that holiday specific card offers something extra that other cards don't for that overcharge, add this extra to the description, so people know.
Posted: Thursday, July 26, 2018 5:25:35 AM
1. We are still unable to publish the new flat cards showing front and back view. Also unable to go back in and edit the product merchandising to show the front/back view.

2. When publishing products using the new paper types, the product type does not get appended to the title as it once did. (i.e. the word "card" or "invitation" is not automatically appended to our own product titles.) I have gone in and edited some of mine to add these product types for now. Is this something that Zazzle will be correcting?
Posted: Thursday, July 26, 2018 8:25:10 AM
The Dancing Pelican wrote:
1. We are still unable to publish the new flat cards showing front and back view. Also unable to go back in and edit the product merchandising to show the front/back view.

This seems to be true for more than just the flat cards. I think it's being talked about in the Tech forum. The same thing is also happening with standard business cards. I haven't had any need to try the other shapes/sizes, so I don't know if it's a problem with them too.
Posted: Thursday, July 26, 2018 8:58:17 AM
Colorwash wrote:
The Dancing Pelican wrote:
1. We are still unable to publish the new flat cards showing front and back view. Also unable to go back in and edit the product merchandising to show the front/back view.

This seems to be true for more than just the flat cards. I think it's being talked about in the Tech forum. The same thing is also happening with standard business cards. I haven't had any need to try the other shapes/sizes, so I don't know if it's a problem with them too.


Yes...DEFINITELY need to show both the front and back of business cards! Thanks for noting that, Colorwash!
Posted: Thursday, July 26, 2018 12:51:56 PM
The Dancing Pelican wrote:
Colorwash wrote:
The Dancing Pelican wrote:
1. We are still unable to publish the new flat cards showing front and back view. Also unable to go back in and edit the product merchandising to show the front/back view.

This seems to be true for more than just the flat cards. I think it's being talked about in the Tech forum. The same thing is also happening with standard business cards. I haven't had any need to try the other shapes/sizes, so I don't know if it's a problem with them too.


Yes...DEFINITELY need to show both the front and back of business cards! Thanks for noting that, Colorwash!

Please add the new letterheads to that wish list, now that we can design front and backside.
Posted: Thursday, July 26, 2018 1:01:34 PM
Will there be a breakout for recipe cards and recipe pages? Or are they just generic?

Thanks, this is an interesting concept. I think it will be nice once the bugs are worked out more.

Also, It would be nice if you had a printable list. Roses
Posted: Thursday, July 26, 2018 1:25:53 PM
Beachwalker wrote:
Also, It would be nice if you had a printable list. Roses

Go to the blog post - https://blog.zazzle.com/2018/07/25/the-paper-breakout-explained/

On PC, hold CTRL + P, and the print screen should come up.

Choose your printer.

Figure out which page numbers have the list on them.

Type those page numbers in the space for which pages to print.

Clicl Print. ;)
Posted: Thursday, July 26, 2018 2:18:46 PM
I just did a new Postcard/Announcement product. I don't believe it was possible from the "transfer" hotlink on the existing product - can't remember.

I found 4 postcards somewhere (Create Your own Link, or Zazzle Blanks) and used the one labelled for "announcement".

I wanted to create another announcement postcard. Could not find the blank in either Create your own, or Zazzle blanks using search. Ended up CUSTOMIZING the one I made earlier.

Where are we supposed to be finding the new PAPER BREAKOUT products to create from?
Posted: Thursday, July 26, 2018 6:42:28 PM
Thanks, RoyK_is_a_She, but I was trying to make a cleaner copy and on a Mac, so I just re-did it in Word.

Anyone who wants to print a copy, I put up the file in either .docx or .pdf form on Google Drive. I'll leave the link open for a couple days. Shouldn't have to have a sign-in or anything.

https://drive.google.com/drive/folders/1xppS5gJh5HexiKp8tfWBYzA7ukGYFAXM?usp=sharing
Posted: Friday, July 27, 2018 3:59:04 AM
Beachwalker wrote:
Anyone who wants to print a copy, I put up the file in either .docx or .pdf form on Google Drive. I'll leave the link open for a couple days. Shouldn't have to have a sign-in or anything.

https://drive.google.com/drive/folders/1xppS5gJh5HexiKp8tfWBYzA7ukGYFAXM?usp=sharing

Thank you so much! I just finished printing the PDF version and will be keeping it close at hand.
Posted: Friday, July 27, 2018 6:56:09 AM
You're welcome, Barbara! I think better sometimes when things are on paper and thought others might, too.

Deb
Posted: Friday, July 27, 2018 7:09:41 AM
I have a lot of older "save the date" postcards. Do I need to re make them on the correct paper thingie, and If I do, will I need to delete the post card version?

Sorry if this has been asked already Roses
Posted: Friday, July 27, 2018 7:22:38 AM
TheHopefulRomantic wrote:
I have a lot of older "save the date" postcards. Do I need to re make them on the correct paper thingie, and If I do, will I need to delete the post card version?

Sorry if this has been asked already Roses


Read their blog post here. You just need to report it.
Posted: Friday, July 27, 2018 7:44:13 AM
LM Gildersleeve wrote:
TheHopefulRomantic wrote:
I have a lot of older "save the date" postcards. Do I need to re make them on the correct paper thingie, and If I do, will I need to delete the post card version?

Sorry if this has been asked already Roses


Read their blog post here. You just need to report it.


Thank you, LM Gildersleeve Roses
Posted: Friday, July 27, 2018 8:09:10 AM
I'm still a little confused by save-the-date postcards, of which I have quite a few and which don't fit the description of "Flat Save the Date Card." Running a search on Z's homepage says it's all geared toward weddings and not as the kind of invitation that might be sent for a high school reunion, retirement party, family reunion, music recital, and things of that ilk. Those are the kind of save-the-dates that I do.

I don't want all my cards recategorized if they're going to end up buried beneath a mountain of wedding designs, so my question is, should I leave my cards just as they are, or will something other than weddings be included in the category?
Posted: Friday, July 27, 2018 8:45:19 AM
Question This is maybe a bit off-topic but since the new product views for paper products were implemented at the same time when the breakout started, my question is: what about remaking them? I mean first of all:

- removing gray overlay and making white white
- solving full-bleed issue (for business cards) so the background set to "fill" will appear as filling and without this thin white outline that is currently clearly seen on products (see an example below; you can click Customize and see that the marble part of the design is greatly expanded over the printed area so there's no reason for this white outline to appear)



- can the marble background on business card view be lightened so that it doesn't create this gloomy look as it does now?
- blur issue noticed for Greeting Cards (there is a thread in Feedback and Suggestion about that, with good examples of old and new product views to compare but I decided to mention the issue here as well to keep everything in one place)
- yellow flowers on in-situ for Greeting Cards and Holiday Cards were also mentioned by others so I put question about them here, too: what about replacing them with whatever more neutral that wouldn't be in contradiction with the product? Speaking for myself, I would also like the in-situ to be a bit lighter as well.

Thank you for your effort and I hope we will all benefit from the breakout Smile
Posted: Friday, July 27, 2018 12:41:13 PM
Hi Designers,

I'm going to do my best to respond to questions, but I don't have all the answers so please bear with me.

@Royk_is_a_She

1. 4.25 by 5.5 is being offered on the following product types:

Response Card
Flat Note Card
Enclosure Card
Flat Advice Card
Table Card
Flat Holiday Card
Flat Thank You Card
Flat Save the Date Card
Flat Card
Invitation

2. Moving forward, you should make sure you're always designing on the best use-case product type and your design will not be migrated. Feel free to start designing now.

3. Envelopes are considered an upcharge, and designers will get flat 5% of the upcharge, regardless of the royalty for their design.

@Polenth
We have been toying around with the option to let designers move their own products. A new 'post for sale' flow is being worked on now, but no promises.

We haven't got search volume or consumer interest in large holiday cards, but if we see a large upcharge, we can add that to the current product type.

@ArtInspired - Creative Designs
Lots of products are still in flux... give us a couple more weeks as we migrate and QA all the products.
Save the Date Postcards would go under invitation postcards. Hopefully, it's clear in the glossary.

@Linda_MN
Christmas, Easter, and Thanksgiving cards are in Holiday cards, while the Halloween and 4th of July cards are in greeting cards. Difference between holiday and greeting cards - holidays typically go out to many people, while a greeting card goes to one. So father's/mother's day is greeting card, birthday cards are greeting card, sympathy cards are greeting cards, and Halloween cards are greeting cards, while Christmas, Hanukkah, New Years, and Valentines are Holiday Cards. Hope this makes sense.

Posted: Friday, July 27, 2018 12:54:45 PM
Monica wrote:

@Royk_is_a_She

1. 4.25 by 5.5 is being offered on the following product types:

Response Card
Flat Note Card
Enclosure Card
Flat Advice Card
Table Card
Flat Holiday Card
Flat Thank You Card
Flat Save the Date Card
Flat Card
Invitation

Thank you, Monica. My question - and I'm sorry if I didn't make it clear - is to folded Note Cards. In my neck of the woods, "Note Cards" has always referred to folded cards, so maybe I made the (incorrect) assumption that was understood.

By way of providing that list of what is available, are you saying folded Note Cards size A2, 4.25 by 5.5. will not be available?
Posted: Friday, July 27, 2018 1:15:36 PM
Monica wrote:
...
Christmas, Easter, and Thanksgiving cards are in Holiday cards, while the Halloween and 4th of July cards are in greeting cards. Difference between holiday and greeting cards - holidays typically go out to many people, while a greeting card goes to one. So father's/mother's day is greeting card, birthday cards are greeting card, sympathy cards are greeting cards, and Halloween cards are greeting cards, while Christmas, Hanukkah, New Years, and Valentines are Holiday Cards. Hope this makes sense.


So a Valentine's Day card is a Holiday card and goes to many people, while a Halloween card is a greeting card that goes to one. Yup, makes sense. That will definitely make your girl/boyfriend happy and your Halloween party a huge success. Grin
Posted: Friday, July 27, 2018 1:51:20 PM
Monica wrote:
Difference between holiday and greeting cards - holidays typically go out to many people, while a greeting card goes to one. So father's/mother's day is greeting card, birthday cards are greeting card, sympathy cards are greeting cards, and Halloween cards are greeting cards, while Christmas, Hanukkah, New Years, and Valentines are Holiday Cards.


I am a bit surprised to know that Valentines go to many people. Would be nice to know who all these people are.
Posted: Friday, July 27, 2018 1:55:52 PM
@wittybetter...I think it refers to valentine day cards for school classes, not implying that many people have to send multiple Valentines! Laughing
Posted: Friday, July 27, 2018 2:22:26 PM
The only argument I have with the notion of Valentine's Day cards being described as a bulk mailing is that it's unlikely school children are buying them on Zazzle. :-)

Perhaps it would be better if we thought of holiday cards as being for officially recognized holidays as opposed to one-offs such as Missing You or Happy Birthday.

Monica, you weren't entirely clear about reunion or music recital postcards. Are you saying they'll be recategorized under invitations? I'm questioning this because the invitations category is chock full of pretty much nothing but wedding stuff.
Posted: Friday, July 27, 2018 3:22:32 PM
Monica wrote:
2. Moving forward, you should make sure you're always designing on the best use-case product type and your design will not be migrated. Feel free to start designing now.

Note to Designers - It appears that using the wrong Base Product is going to get you the wrong appended Product Title. For example, if you use a Save the Date by accident for your Blue Cat Invitation, your Invitation will be titled "Blue Cat Save the Date." Maybe others have noticed already.
Monica wrote:
3. Envelopes are considered an upcharge, and designers will get flat 5% of the upcharge, regardless of the royalty for their design.

After having some conversation and thinking on this, I'm wondering how it is that Zazzle came to the conclusion that envelopes should be an upcharge. This is on Greeting Cards and Note Cards too, right? I don't believe, in my life, I've ever purchased a card (folded; I don't really purchase flat cards much) that didn't come with an envelope at no additional cost, nor have I received a credit for not purchasing one, online or in person.

On the front end, customers will see it as either (1) included or a credit given or (2) an extra cost - depending entirely on whether the Designer sets the default to include/or not, right? Then they need to figure out why this one is this price and that one is another, in addition to our paper selections, sizes, and paper cut?

On the back end, I can't see any benefit or generating any goodwill. What are the benefits to Designers of this change?
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