iPhone 10 background color wrong
Posted: Tuesday, January 22, 2019 5:49:55 AM
I'm trying to select a navy blue background on an iPhone 10 but the preview and the product image itself keeps coming up with a purple instead.

https://www.zazzle.com/apple_iphone_x_clearly_deflector_case-256623584186143214

Navy blue: #1c029c

The purple color that is rendered instead: #7465B8

Posted: Tuesday, January 22, 2019 8:13:21 AM
Hey eclecticpastime.

I've tried both color codes and can see what you mean. However, a more precise hex code for a navy blue would be: #000080

#1c029c can sometimes be categorized as bordering on a strong magenta, which may be causing the purple tones you're seeing in the preview image.


#7465B8 is coming up as a more obvious purple than #1c029c when I apply it as background color, but this may be down to differences in monitor and resolution.

Would the above hex code for navy work better for you?
Posted: Tuesday, January 22, 2019 8:45:02 AM
David wrote:
Hey eclecticpastime.

I've tried both color codes and can see what you mean. However, a more precise hex code for a navy blue would be: #000080

#1c029c can sometimes be categorized as bordering on a strong magenta, which may be causing the purple tones you're seeing in the preview image.


#7465B8 is coming up as a more obvious purple than #1c029c when I apply it as background color, but this may be down to differences in monitor and resolution.

Would the above hex code for navy work better for you?


It still isn't coming up as a navy color. This is the only product I have experienced problems with applying a navy color to.

The actual design tool itself is showing me a great navy blue with either hex code but the preview and product are still showing a purple color.

Posted: Tuesday, January 22, 2019 8:50:27 AM
Hmmm, it could be down to the material the 'clearly'deflector cases are made of, the preview image would be affected to reflect this.

I'll have it looked into to see why exactly this is happening though Grin
Posted: Tuesday, January 22, 2019 8:51:00 AM
Here is a screen shot showing the thumbnail of image and what the actual product is displaying.

https://ibb.co/hmxQVdf
Posted: Tuesday, January 22, 2019 9:10:08 AM
eclecticpastime wrote:
Here is a screen shot showing the thumbnail of image and what the actual product is displaying.

https://ibb.co/hmxQVdf


Thank you Smile
Posted: Tuesday, January 22, 2019 2:33:22 PM
Got an update that this is actually intentional because of the material of the case will affect the colors that you are applying considering it's a clear case. All our clear cases show this same result. The only clear case will show a different results is the IPhone 5/5s and that's because it has a phone inside the case in the preview images.

Moving this away from tech because it's not a bug
Posted: Wednesday, January 23, 2019 5:33:30 AM
Christine wrote:
Got an update that this is actually intentional because of the material of the case will affect the colors that you are applying considering it's a clear case. All our clear cases show this same result. The only clear case will show a different results is the IPhone 5/5s and that's because it has a phone inside the case in the preview images.

Moving this away from tech because it's not a bug


Thank Christine. Evidently there was some sort of Correction on the display image(s) as this morning the image I see is much more in line with what I expected to see. There is some moderate differences in the display of all the colors I'm using but this one was really way off.

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