Hidden Template Fields Showing Up in Personalize Section of Product Info Page
Posted: Thursday, January 30, 2020 12:01:13 PM
I'm not sure if this is intended behavior or if it's a bug. But I noticed today that I had some invitations with hidden fields that were set to be templates. The fields don't display, but when you're on the product page they still show up in the personalize section. Is this how it's supposed to work? If it is, I think it's a bad idea because it's bound to lead to customer confusion.

Anyhow, here's an example:

The template filed titled "Wedding" is for a text field that's actually hidden (the one you see is not a template because it contains special characters).

I've checked several products and see the same issue.


(oops, I already fixed and deleted the other one.)

Please let me know if this is intended behavior or not. If it is, I'll re-make and delete the impacted products so I don't confuse customers.
Posted: Thursday, January 30, 2020 1:29:17 PM
Hi ZingerBug, I checked this and noticed the same.

Is this how you created the invitations, with the hidden template text field as well as with the visible non-template text field or did something happen?

I do agree that it will probably lead to some confusion among customers when they try to alter the word 'Wedding' to any other word, if kept as is.

In any case, I confirmed that (in the design tool) if the text template is made visible and then deleted, the template field for it in the product page (in the 'Personalize this template' option) disappears as well.

Is this the intended behavior you are looking for, keeping the word 'Wedding' with the special characters and make it so that it is not possible for the customer to change it?

Or is the idea to allow customers to change the text 'Wedding' to any other word?

If the latter, then the text field with the special characters would have to become a template and the originally hidden text field removed.

I feel unsure this is the information you are seeking though but will gladly look into this further if you provide me with more detail of what is the purpose of the two text fields, template and non-template.

Posted: Thursday, January 30, 2020 3:39:47 PM
Thanks for your response, Tiago. It appears I have confused you.

The hidden field is basically an oversight on my part. When I'm designing I tend to go through a bunch of different fonts & options to see which choices look the best, and instead of deleting and re-creating everything as I go through my process of indecision, I tend to hide and un-hide them to view different choices. I try to remember to delete all of the hidden fields before I publish, but sometimes I forget.

I hadn't worried too much about leaving a stray hidden element in there now and then, because I had assumed that since most folks never enter the design tool, they'd never see them. BUT I was assuming that if the hidden field was a template, that meant it was hidden all around - including on the personalize section of the product info page.

I check the personalize section pretty carefully before I publish, and I haven't noticed this happening in the past. It could be that I just haven't accidentally left a template field hidden before, or it could be that this one just tripped me up because it says "wedding" just like the real non-editable field does. (BTW - I try to make all of my text fields editable templates, just so the customer has options - the only time I don't is when I have a word art situation like the special characters on this particular invitation - as that would make it easy for the customer to accidentally mess up the design.)

SOOOOO, my question is - is the fact that the hidden field still showed up on the personalize section of the product page intended behavior or is it a bug? If it is intended behavior, then I probably need to go through a bunch of my designs to make sure I haven't inadvertently left a hidden field in there that could confuse the customer. If it's a bug, then I'll just leave things as they are and wait for it to get fixed.

Thanks, I hope that clarifies the situation.

I guess I'd like to add that if this is indeed the way it's supposed to work, it would be nice if there could be some sort of a warning that displays to let the designer know that they are publishing something that includes a hidden template element.
Posted: Thursday, January 30, 2020 5:07:21 PM
Hi again ZingerBug!

Thank you so much for the detailed explanation, it makes complete sense to me now.

This is indeed intended behavior. When a text field is marked as a template, the system disregards the fact that it is hidden or visible, it will simply just apply the template text box to the corresponding text field in the 'Customize this Template' option on the product page.

I understand your concern regarding making the text field with special characters a template as almost surely most customers will lose the intended effect of the text once they customize it (by unknowingly deleting the special characters). Unfortunately, there is no perfect way to resolve this.

As a suggestion, maybe consider creating different versions of the designs for specific type of events, where you do not make the text field for the word referencing the event a template?

I can see how this might not be ideal depending on the number of your designs that would need to be "duplicated" for other type of events as it could become very time consuming but I guess there's no harm in suggesting it.

In any case, I will forward this to our team along with your feedback regarding the possibility of having some type of warning for the hidden template fields before publishing.

I hope at least this information is useful in some way to you. Feel free to let me know if any other questions come up or even if you found a better solution for this matter as I bet other designers would benefit from it as well.

Best of luck!

Posted: Thursday, January 30, 2020 6:07:32 PM
Thanks for the info. I fixed the issue and deleted the originals so I don't confuse people.

Thanks for your suggestion. I do actually make multiple versions for different purposes, but I still like to make all my fields editable if possible because I find that people will make strange and interesting choices in terms of customization. Some people like to say "marriage" instead of "wedding" etc.

Anyhow, thanks for the info - I'll check through some of my other designs to be sure I haven't inadvertently created any more of these sorts of issues.

Feel free to move this to a more appropriate forum if you like.
Posted: Monday, February 03, 2020 8:42:11 AM
You're welcome, I'm glad to be of assistance. I will be moving this thread to the 'Create Products' section.

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