Confused by 3 rows of dotted green lines in oval platter design interface
DesignsByKateL
Posted: Thursday, January 26, 2017 1:48:38 PM
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Joined: 1/15/2015
Posts: 368
I searched for an answer but couldn't find any, thought I'd ask here:



I thought I was within the safe area by having the text template not extending beyond the outermost green dotted line.

The result is this:



Both text fields have gone over the edge of the plate. Which of the 3 dotted green lines should I be using to set up the text template to be within the safe area? Thanks!
Shellibean_on_zazzle
Posted: Thursday, January 26, 2017 2:19:14 PM
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Location: El Reno
Is it meant to have three guidelines or I wonder if it is a glitch? but just looking at how it turned out it appears that if you put the text in between the two inner lines it would have printed correctly.. I guess, still though I think it is a mistake in the tool. it is confusing to me too!
DesignsByKateL
Posted: Thursday, January 26, 2017 5:43:58 PM
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I was thinking the same thing that it may be a glitch to have 3 rows of green dotted lines. Perhaps I'll ask at the tech issues forum. Thanks!
Christine
Posted: Thursday, January 26, 2017 5:49:37 PM

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Joined: 6/30/2015
Posts: 2,869
That is a bit confusing. I'll have this looked into and get back to you on that as soon as I get more info
DesignsByKateL
Posted: Thursday, January 26, 2017 6:06:47 PM
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Posts: 368
Thank you Christine! I guess I must have been writing out the same question at the tech issues forum as you are writing here.

My question is now over there:

https://forum.zazzle.com/technical/confused_by_3_rows_of_green_dotted_lines_in_oval

Thank you again!
Christine
Posted: Monday, February 06, 2017 11:56:38 AM

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Joined: 6/30/2015
Posts: 2,869
This should be fixed now! Your text shouldn't be going over the edge now. Please note that the 3 safe lines is indicating each curvature of the platter. Can you verify?
DesignsByKateL
Posted: Tuesday, February 07, 2017 4:47:41 PM
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Joined: 1/15/2015
Posts: 368


Looks great! Thank you Christine!
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