Collect products grayed out and cant add to it.
Posted: Saturday, July 27, 2019 7:40:48 AM
At least one of my collections is having problems.

Problems:
Products are grayed out
I'm unable to add new products to it. The collection doesn't show up in the list.

Details:
https://www.zazzle.com/collections/halloween_cats-119276814759391271
It's an older collection
Hasn't been touched in months (Mar 27)
It is a public collection
Posted: Saturday, July 27, 2019 7:45:05 AM
They aren't grayed out on my end. Full, vivid color.
Posted: Saturday, July 27, 2019 8:46:21 AM
Colorwash wrote:
They aren't grayed out on my end. Full, vivid color.


That's good to know. Thanks.
Posted: Saturday, July 27, 2019 9:43:11 AM
Hi ZBug,

You're having the same problem reported here.

I also reported it on page 2 of this discussion.


My collections had the same grayed-out look before I removed all PG-13 products.

There is 1 item in your collection rated PG-13. It's this necklace.

For some reason, your account (and mine) won't allow you to view any product rated above G. My account was never fixed. Even though I have the "Content Filter" set to "Off," I still can't view anything over G. If I toggle it to "Moderate" and back to "Off," it works briefly. That's how I was able to edit the collections. But it eventually stops working again.

If you have your content filter set to "Off" and you're wondering if you have this problem, it's easy to find out. Search for "marijuana" in the marketplace. If you only get a few hundred results, you're affected, too. If you get about 39,000, you're not.
Posted: Saturday, July 27, 2019 1:00:50 PM
Is there a filter to see what products in our shops are rated g, pg-13, and r?
Posted: Saturday, July 27, 2019 1:10:01 PM
ZBug wrote:
ForumPosting wrote:
Hi ZBug,

You're having the same problem reported here.

I also reported it on page 2 of this discussion.


My collections had the same grayed-out look before I removed all PG-13 products.

There is 1 item in your collection rated PG-13. It's this necklace.

For some reason, your account (and mine) won't allow you to view any product rated above G. My account was never fixed. Even though I have the "Content Filter" set to "Off," I still can't view anything over G. If I toggle it to "Moderate" and back to "Off," it works briefly. That's how I was able to edit the collections. But it eventually stops working again.

If you have your content filter set to "Off" and you're wondering if you have this problem, it's easy to find out. Search for "marijuana" in the marketplace. If you only get a few hundred results, you're affected, too. If you get about 39,000, you're not.


I only have G-rated products. But I went though them to check--because once before (about 5 years ago) a few products were auto-changed on me.

EDITED TO ADD: uh, sorry you told me about the cat but I just missed that in your post! ZOINKS!

One product was PG-13. This one: https://www.zazzle.com/personalized_stalking_cat_silver_plated_necklace-177722324044942077

Was it the word stalking?
"Stalking Cat"

EDITED TO ADD: I'll change the title, in case stalking has been banned.

Change the rating and I'll see if when it's indexed that doesn't clear it up.

I'm not sure why it would be removed from my drop down list to add products to it though. But it's now in my drop down and I've added my new cat product. It's head scratcher.

Thanks "FP".Roses
Posted: Saturday, July 27, 2019 5:08:25 PM
It might have been upgraded because of *Mary Jane* Another name for weed I believe.
Posted: Saturday, July 27, 2019 7:40:23 PM
ZBug wrote:

I'm not sure why it would be removed from my drop down list to add products to it though. But it's now in my drop down and I've added my new cat product. It's head scratcher.



It is a head-scratcher. I remember I went back and forth with Zazzle in emails about it, too, but never figured it out. Hopefully, your collection won't be grayed-out anymore without the PG-13 product, though. Roses
Posted: Sunday, July 28, 2019 8:39:09 AM
That did it. Thanks again.
Posted: Sunday, February 02, 2020 8:41:06 AM
This is a HUGE bummer to read that they weren't able to fix this! My products aren't grayed out on my side they are just gone and my content filter just won't work! My product page says 404 error no page found and am not able to see any marijuana or cannabis items. I have techs working on it with no solution! 5 days now! I have so many products I want to add to this store, but just won't if they can't fix my problem Sad So very bummed out! Crying Crying Crying
Posted: Sunday, February 02, 2020 9:52:33 AM
Angel O'Grady wrote:
This is a HUGE bummer to read that they weren't able to fix this! My products aren't grayed out on my side they are just gone and my content filter just won't work! My product page says 404 error no page found and am not able to see any marijuana or cannabis items. I have techs working on it with no solution! 5 days now! I have so many products I want to add to this store, but just won't if they can't fix my problem Sad So very bummed out! Crying Crying Crying

It’s not a technical issue. That’s the way Zazzle works. Only G rated products are shown publicly by default. You can change what you see with the content filter in your account settings. Customers and anyone not logged in can change what they see with the content filter at the bottom of any public page.
Posted: Monday, February 03, 2020 7:37:22 AM
Hi all, thanks for helping each other out here Roses I am moving this to Create as it is not a tech issue. Thanks Smile
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