Some questions are asked more than others, particularly when someone is new and still learning the ropes, so here's a list of some of the most commonly-asked questions and their answers. If there is a question you think should be included in this list, please feel free to let me know.
Q.) Does anyone really make money on Zazzle?A.) Of course! Anyone you see with a zPRO icon next to their name has earned at least $100 a month for three consecutive months, and there are shopkeepers on Zazzle who make a living entirely on their shops. As with anything worth doing, you get what you put into it--if you work hard and post quality work, you will see sales. (See The
Top Ten Mistakes Zazzlers Make for more tips on building a strong store.)
Q.) I posted postage stamps and shoes, but they're not showing up in my store! What's going on?A.) Shoes and stamps require approval by Keds and the USPS, respectively, before they can be posted publicly in the marketplace. It can sometimes take more than 24 hours for new shoes or postage stamps to appear publicly in your shop, so don't panic.
Q.) Can I change my username? A.) No. Once you create an account, you cannot change your username. If you made a mistake in your username or decided later that you don't like it, the only way to change it is to create a new account and delete the old.
Q.) When do I get my money?A.) When you make a sale, it will take 30 days for the earnings to clear. When you have $25 or more in cleared earnings, Zazzle will send you a check at the next pay period.
Q.) Why is someone else's information appearing in my shop!?A.) Sometimes a glitch will cause another shop's information to briefly appear in yours. Try refreshing the page and it should go away.
Q.) How do I include pictures in my posts?A.) The code to post pictures is:
Code:[img]IMAGE LINK[/img]
If you want to put an image in your post, all you have to do is click the
button (Up where you can choose your font style and color) and put the image location in between the two pieces of code.
Q.) I made a sale--why isn't it appearing in my volume bonus?A.) Volume Bonuses are broken up into different sections based on where the sales come from. If you make a sale through the Canada site, it won't apply to the same bonus as a sale from the Australia or Germany site. Use the drop-down menu on the Volume Bonus page to look at your Volume Bonus for each category and see how your bonus is adding up. Also, if a sale is referred, it will not be counted in your Volume Bonus. You can find out if a sale was referred by checking your Royalty History.
TIP: Computers can make mistakes too--check your VB regularly to make sure it is adding up correctly to your total sales.
Q.) Is there a way to easily see my total sales for the month?A.) Unfortunately, the only way we can figure out our total sales for a month right now is to add them up ourselves.
TIP: Mind your business! Take the time to check your earning totals and make sure that they are adding up correctly. While Zazzle is usually very accurate in what we are paid, mistakes can and do occasionally happen, so it is our responsibility to make sure we are being paid what we should.
Q.) Can I delete comments on my products or shop wall if I don't like them?A.) Yes. If someone is posting negative or inflammatory comments, or if you feel like they're just using your comment wall to promote their own shops, you can easily delete their comments. (Just go to the comment in question and click "Delete". You can also turn the comment wall on your shop off, but unfortunately, you cannot do that for individual products.
Q.) How do I know who bought my items? Can I thank them for their purchase?A.) To find out who bought your items, go to your account, click the "Earnings" tab, and click "Royalty History" on the sidebar. It will show you a detailed report with some basic information about who bought what. Unfortunately, there is no way for us to personally thank our customers--a necessary measure to protect customers from some of the more unpleasant shopkeepers that exist on Zazzle.
Q.) Should I hide or delete out of season products?A.) Absolutely not! Many people shop for holiday items out of season, and if you're products aren't out there, you'll miss a sale! Furthermore, your products gain greater status in search engine results the longer they're out there and the more hits they get, so don't handicap yourself by pulling your perfectly good merchandise out of the marketplace.