Groups: Member
Joined: 6/23/2008
Posts: 7
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Hi,
I just made a new banner (900w x 100w) at 72dpi (saved as png) and when I go to view it on my store it's been cut off. I originally made the banner 900 x 200 but redesigned it to 900 x 100 and switched the radio button to 100pixels but it cuts off half the banner. Originally the 200 pixel banner worked just fine. Any ideas?
Thank you,
Beth
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Groups: ProSeller
Joined: 8/12/2008
Posts: 1,874
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It's hard to tell what the problem is, but it looks like for whatever reason, the site is trying to stretch the image to 900 x 200, even though it's supposed to be 900 x 100 and it's only showing 900 x 100. Possibly a caching issue?
Try re-uploading the new banner image and applying it.
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Groups: Member
Joined: 6/23/2008
Posts: 7
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I just renamed the image and uploaded it as a gif instead and still the same problem. Hmmm?
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Groups: Member
Joined: 6/23/2008
Posts: 7
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Even when I rename the file on my computer and upload it with a different name Zazzle keeps uploading it as the name of the original file, not the new one. This has me stumped!
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Groups: Member
Joined: 6/23/2008
Posts: 7
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Ok, I went back to my 200 pixel banner as even with clearing my cookies Zazzle still keeps naming it the original name. Must be on their end? Thanks anyways,
Beth
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Groups: Member
Joined: 10/2/2009
Posts: 26
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Are you clicking on the "save changes" button?
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Groups: ProSeller
Joined: 8/12/2008
Posts: 1,874
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Try going to your account page, click the images tab, upload the banner there, and then add it through the store tab --> appearance
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Groups: Member
Joined: 11/1/2009
Posts: 2
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Yup, tried uploading through the images tab and then selecting the image but it's still not working. For some reason Zazzle keeps renaming it the original name I called it and not the renamed file name.
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Groups: Member
Joined: 11/1/2009
Posts: 2
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stationeryshop wrote:Are you clicking on the "save changes" button? Yes, I am but it's still not working 
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Groups: Member
Joined: 6/23/2008
Posts: 7
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Oops, sorry about that, I was logged in under my other store name.
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Groups: Member
Joined: 8/28/2009
Posts: 1
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Try logging out, then clearing your cookies.
Occasionally a cookie will persist even though it's session has ended.
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Groups: Member
Joined: 5/12/2008
Posts: 2,131
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Looks fine to me. Did you get it working ? What I see on your site looks good.
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Groups: Member
Joined: 6/23/2008
Posts: 7
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FNolan wrote:Looks fine to me. Did you get it working ? What I see on your site looks good. I switched it back to the 200pixel high banner that always did work. I was trying to upload a 100pixel banner and that's where I ran into trouble.
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Groups: Member
Joined: 6/23/2008
Posts: 7
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squirepuck wrote:Try logging out, then clearing your cookies.
Occasionally a cookie will persist even though it's session has ended. I've cleared my cookies a couple of times and still can't get it to work. Guess I'll just stick with the 200pixel banner that does work. Thank you everyone for your help...I appreciate it! Beth
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