I'm very disappointed with Zazzle.( I don't want to talk with Rob Customer Support Team any more! but, when i send email always Rob answering mine.)

Since Oct. 2011 I couldn't get my earnings( of course more than $50)
I sent email about. and they said;

'Because Zazzle is a US-based corporation, we are required by law to collect a signed IRS W-8BEN form for all Sellers located outside of the US before we can authorize payment on their account(s).'

I sent W-8BEN form. and in Jan 2012 i could get my earnings.

After that, in Feb 2012 Preview next payments shows ;

We cannot pay you because your payment settings are incomplete. Update your Payment Settings.
You have a payment due, but we cannot pay you until you update your payment settings

There is nothing changed to be update with my profile info.
So, i sent email
what's wrong with this???

They said 'Because Zazzle is a US-based corporation, we are required by law to collect a signed IRS W-8BEN form for all Sellers located outside of the US before we can authorize payment on their account(s).'

Again W-8BEN form? I sent W-8BEN form again.
(I was wondering do i have to send W-8BEN form everymonth???)

But, after that i couldn't get any answer from zazzle.
and still my Preview next payments shows ;

We cannot pay you because your payment settings are incomplete. Update your Payment Settings.
You have a payment due, but we cannot pay you until you update your payment settings

in march,my Preview next payments shows ; No rather than 15 Mar.
but,suddenly 15 Apr. and again it shows;
'We cannot pay you because your payment settings are incomplete. Update your Payment Settings.
You have a payment due, but we cannot pay you until you update your payment settings'

I can't understand at all. what's wrong with my earnings???

So, i sent eamil again but, the answer was same, so Again i sent W-8BEN form . since i sent 15 Mar. there was no answer.(for 2weeks)

so, i sent email again (30 Mar)
and the answer was there is no W-8BEN form ????? huh? OMG.
(But, i can see attached file W-8BEN form )

SO AGAIN I SENT EMAIL(31 Mar) BUT, NO ANSWER.

so sent email AGAIN (17 Apr.)

I'M SO SICK OF TIRED WITH THIS..
JUST HAPPEN TO ME??? OR?? since Jan 2012 I couldn't get my earnings !!

Today, I sent email with W-8 BEN form, again!
I don't know what to do with this..

This has nothing to do with this thread but wazoo tch your store is so beautiful. It is inspiring! I hope to make a custom store as beautiful as yours some day!

My form kept bouncing when I emailed it, and I tried and tried so many times with increasing frustration. Eventually I just posted it to them. They got it and it was all sorted.

I sent tax form again in 18 Apr.

But, still it shows ; need update??? what update??

I'm wondering that you get my tax form??? or not?

Yes, I tired last month. but, still same.
Anyway, thx Lynne