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Joined: 6/30/2009
Posts: 171
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I need suggestions as to what one does to help new clients sign up for a zazzle account please.
You feedback is appreciated!
Thank you
Susanne
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Groups: ProSeller
Joined: 10/23/2005
Posts: 297
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Are you having problems with customers purchasing your products? I don't understand your question.
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Groups: ProSeller
Joined: 3/19/2007
Posts: 5,973
Location: Saint Louis
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It's now required for any customer to open an account by filling out the basic information before they can complete checkout so I'm afraid I don't really understand what you need either.
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Groups: Member
Joined: 6/30/2009
Posts: 171
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Yes as my question stated...How do i get customers to feel "more at ease" so to speak about opening an account? Thank You  Is there tips on how one does this? Some folks i imagine are leary of filling out basic information perhaps.
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Groups: Member
Joined: 6/14/2009
Posts: 932
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How can anyone expect to purchase anything over the internet without submitting "basic information" like a name and address to ship it to, an e-mail address for order confirmation and shipping notices, and credit card information to pay for it? What else does Zazzle ask for to make purchases (not open a store)?
If anyone isn't comfortable submitting that to make a purchase I'd suggest they drive down the street (better yet walk so no one gets a look at their license plate) to ParanoidsRUs to do their shopping. Small unmarked bills only of course.
Just another layer of protection in my goal to prevent stupid people from wearing my shirts as far as I'm concerned.
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Groups: Member
Joined: 5/30/2009
Posts: 90
Location: Albuquerque
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I hear you, Suzanne. I have the same problem with my Etsy shop. There's a whole world of folks out there who can check their email once a day, and that's all they can handle with the Internet. Even people I know who are frequent commenters on Facebook, for example, and therefore a little web-savvy, would rather send me a check in the mail (!) than sign up for an account. The problem comes mostly from people I know face-to-face. They want to buy something from me without going online. I can do that with a physical product I have from Etsy (although I don't like to, but it doesn't add to my sales portfolio), but it doesn't work for me with Zazzle. The one time I designed a business card for a local friend, I had her come over to my house and complete the design on my computer. I then logged out of my account, and created a new account for her. Then she finished the purchase. Unfortunately, when she went to reorder her cards, she couldn't figure out how to access her Zazzle account, so she ended taking her card to Kinko's and copying them there. Which didn't help me at all! 
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Groups: Member
Joined: 6/30/2009
Posts: 171
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Agreed 762x54rnet!! That is a shame jan..;o/ Guess i have to convince potential clients that zazzle is secure and reputable. Thanx much 
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Joined: 11/15/2008
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jan4insight wrote:Unfortunately, when she went to reorder her cards, she couldn't figure out how to access her Zazzle account, so she ended taking her card to Kinko's and copying them there. Which didn't help me at all! Wow... that's just rude. She could have ASKED you how to access the account instead of bilking you out of your rightful income. :-/
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Joined: 5/30/2009
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Location: Albuquerque
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TY for the condolences, guys Actually, she did ask me - and I told her, but she still couldn't figure it out! My point is, there's really a separate market for people who aren't cool with buying stuff online. It would be nice to figure out a way to serve them, especially since most of my personal acquaintances are that way - and they're the people most likely to buy from me! .
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Joined: 3/19/2007
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Location: Saint Louis
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Badhead_Gadroon wrote:jan4insight wrote:Unfortunately, when she went to reorder her cards, she couldn't figure out how to access her Zazzle account, so she ended taking her card to Kinko's and copying them there. Which didn't help me at all! Wow... that's just rude. She could have ASKED you how to access the account instead of bilking you out of your rightful income. :-/ Not to mention violating your copyright...shame on her.
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jan4insight wrote:TY for the condolences, guys Actually, she did ask me - and I told her, but she still couldn't figure it out! My point is, there's really a separate market for people who aren't cool with buying stuff online. It would be nice to figure out a way to serve them, especially since most of my personal acquaintances are that way - and they're the people most likely to buy from me! . That's certainly true about a separate market! If my mom wants to get a book from Amazon, she calls me to order it (on MY credit card)and have it sent to her and then she mails me a check since she's 300 miles away from me. And she's the most computer literate of her friends - she at least knows what Amazon is! and Zazzle, too, now! 
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The vast majority of my coworkers are extremely computer illiterate... I have a few who love to order products from me, but do so only through me and not through the site. They'll tell me exactly what they want, what they want it on, and I order it for them, but even if I tried to sit them down and walk them through the ordering process, they wouldn't understand any of it.
It's unfortunate, but there's a lot of people interested in what Zazzle can do that lack the ability to order merchandise for themselves.
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Joined: 5/30/2009
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@ Customizables: With the type of customer you described, how do you collect payment from them? And do you add any markup to cover your time & effort for the ordering? The reason I ask is, this describes a lot of my potential customers, as I noted above. I'd be willing to do that for my customers, but it is extra effort on my part (yours, too) so I wonder if it's financially worth it. Just askin'
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Joined: 6/14/2009
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Beachwalker wrote:jan4insight wrote:TY for the condolences, guys Actually, she did ask me - and I told her, but she still couldn't figure it out! My point is, there's really a separate market for people who aren't cool with buying stuff online. It would be nice to figure out a way to serve them, especially since most of my personal acquaintances are that way - and they're the people most likely to buy from me! . That's certainly true about a separate market! If my mom wants to get a book from Amazon, she calls me to order it (on MY credit card)and have it sent to her and then she mails me a check since she's 300 miles away from me. And she's the most computer literate of her friends - she at least knows what Amazon is! and Zazzle, too, now! That sounds like my mother-in-law! The bad thing is she is terrible at getting gifts for me. I thought I solved that a few years ago by creating a wish list on Amazon. That works for everyone but her. Invariably she will hand me my Christmas present and say "it wasn't on your list, but it's by the same author".  She'll look at the list, but won't buy off it and just picks up whatever she can find locally. My reading tastes are not typical and sometimes even the "same author" isn't even close. My wife does order stuff for her on occasion and gets a check from her just like Beachwalker's mom. Every once in a while I'll get an order from my other online business and they'll say "include such and such a shirt/mug/poster/etc." Like I have all that stuff sitting around in my basement! I explain to them they have to order that stuff online, but they seldom do. In the end, I think we're going to have to wait another 20 years or so before that generation dies off before we see 100% use of the internet.
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jan4insight--I charge them what it would cost them if they were to come online and order it themselves, though sometimes I'll knock a couple of dollars off if I can get a good enough deal with a promo or combine shipping with other items. They pay me with cash or check when they get their item--I don't ask them for payment until the product actually arrives because I trust them enough to be good for it, and if something goes wrong with the item, I don't want to have to worry about remembering who paid me how much. If I was doing this on a larger scale, with more than just a couple of coworkers, I would require payment before I placed the order, and I would keep detailed records on who ordered what when and for how much. If you end up doing this for a lot of people, it would be a good idea to make receipts--keep a copy for your own records, and give your customers one.
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Thanks for the info, Customizables!
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I've had people come into my design studio and ask if I can order my zazzle products for them. I don't have a problem with it, so long as they are paying cash (no checks) and present when the order is placed. There is only one person who is a friend and keeps asking me to order him a particular mug, but that is because he doesn't want to pay for it! If anyone else can't figure out (or is unwilling to create) zazzle accounts, then I don't want them as customers. Bottom line: if they can't create an account, they're not going to be able to handle customizing a product.
Kris H.
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Joined: 10/6/2008
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they only need an account to buy and they dont need to ever use it again - it can be a one time use - or that can save it so that if they want to buy more they will have t saved to come back
many online sites require you to make an account to purchase - such as amazon, or ebay - and they are some of the largest retailers on the web!
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Yeah, I've ordered things for people before. They've payed me in cash and I just ordered it for them. But that's not for customizable stuff.
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